SAG
Post-Delivery FeedbackJun 17, 2026
My order was accepted online but no information was provided as to expected delivery or shipping date. My CC was charged two days later. I called CS on the 5th day after the order was placed and was told only that the order was being processed. CS was stern. I didn’t feel she cared about me, my order, my concerns and offered no help or explanation whatsoever. Therefore I cancelled the order. Again, she was unable or unwilling to explain the process with cancellation and refunds but stated that the order could be shipped anyway. At that point I would need to take up the return with the “supplier”. She had no way of tracking the order and no willingness to look into a resolution. I wasn’t happy. With the order cancelled I went to another company and purchased the same product with the guarantee that it would be shipped within in one day free shipping and tracking was easy. The following day my order from YOU arrived, surprise! You had no idea where my order was just the day before. I contacted the company that replaced you and I was able to cancel that order as it was “processed” but had not been picked up by the carrier. They knew precisely where it was. I see no need to purchase from Camping World in the future.
Customer Service is the main contact between CW and their online customers. If I had anything to suggest it would be to train your CS representatives on best practices and the importance of respecting your customers. Your customers may not always be right but they always deserve your respectful courtesy to make them feel valued. I don’t fault the discourteous nature of the customer service rep directly to her but rather to ALL management staff involved with your customer service department.
I don’t like negative reviews and I am not in the practice of issuing them. But you asked and therefore you deserved my response.