Online Shopper
Post-Delivery FeedbackApr 15, 2026
My order pick up was a Furrion Chill Cube 18k A/C unit which when I arrived the box had no straps and the associate told me they broke while he tried to pick the item up. Believing him, I drove my hour commute home only to realize the item was a return which was opened and gasket was detached from unit losing its tackiness. Not only was I inconvenienced to drive back to the store the next day, the manager insulted my intelligence by stating they do not sell used or returned items and that is the way Furrion ships them. After several minutes of explaining the situation to him he came to my car to look and the AC unit and still insisted that is the way they come packaged. I said without the instruction booklet, scratches on side and another customer’s name on a special order tag affixed to side of box. He then decided to exchange it. I was very disappointed and appalled at the manager’s behavior. Camping world Swedesboro,NJ.