Breck's Reviews - 31,882 Review - 8.9/10
Breck's Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.8 /10 |
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 80% | 78% |
Neutral | 15% | 15% |
Negative | 5% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Recent Reviews for Breck's
Showing 41 - 60 of 31,882
Website
Site Experience Feedback
Sep 04, 2024
I liked the layout of the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Website
Post-Delivery Feedback
Nov 06, 2024
I made this purchase online; it was very simple and it was explained that the product wouldn’t ship until planting time. This made it all that much easier. I received a email saying it had shipped the end of October and received it within a week of that.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 06, 2024
Despite ordering very early (three months ago) while also ordering an extensive, significant number of items, not only was the delivery somewhat late, but also items were "out of stock"…, never sent to me. A disappointing and frustrating experience. Why list/advertise items one never intends to fulfil??
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 3
- Customer Support: 4
- Full ratings for this review »
CarolLynn
Post-Delivery Feedback
Nov 05, 2024
Several of the bulbs were dried and wilted. I was very disappointed
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 3
- Customer Support: 5
- Full ratings for this review »
diff
Site Experience Feedback
Aug 04, 2024
awesome plant selection
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
diff
Post-Delivery Feedback
Nov 05, 2024
good experience so far we will wait to see what the plants look like when spring gets here!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Maysie
Site Experience Feedback
Aug 02, 2024
Easy to navigate with words in search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maysie
Post-Delivery Feedback
Nov 05, 2024
Shipment of bulbs for Fall planting arrived when expected! All appeared to be in great condition! Will let you know in the Spring how beautiful everything is!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Oregon gardener
Site Experience Feedback
Sep 02, 2024
I used the Fall 2024 mailer in conjunction with the website to compose my order. It was super easy to look up the items I had identified by product # on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oregon gardener
Post-Delivery Feedback
Nov 05, 2024
I ordered five items from Brecks. They sent one item very quickly as the planting date was upon me. The other four came later, at the perfect time for planting. Then another item arrived, which was a duplicate of one of the items. I called Brecks to see what they wanted me to do with the extra item. They said I should just keep the bulbs. I’m so thankful and excited!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Aug 03, 2024
The site was fine.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Mark
Post-Delivery Feedback
Nov 05, 2024
Everything seems good. I'm hoping all plants will grow when they supposed to.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Chaz
Site Experience Feedback
Aug 29, 2024
Using the item numbers from the catalogue makes ordering very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chaz
Post-Delivery Feedback
Nov 05, 2024
Second year purchasing spring bulbs from Breck's, after this past springs great results.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
coop
Post-Delivery Feedback
Nov 05, 2024
I got all these bulbs, but I did not get the bulb planter that I ordered. I had to go out to the hardware store to buy a bulb planter.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »
bgraham6118
Site Experience Feedback
Jul 30, 2024
I am excited to get the plants. My gradchildren are living with me and I am trying to introduce them into the plant growing process. And then to see what they produce in flowers & vegetables
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bgraham6118
Post-Delivery Feedback
Nov 05, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Texas Yankee
Site Experience Feedback
Aug 20, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Texas Yankee
Post-Delivery Feedback
Nov 04, 2024
I have no experience with planting bulbs but wanted to try something new. Really excited and hoping to have a full bed of hostas in the spring.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 22, 2024
I was trying to register. I didn't remember ever registering, but computer said I was already registered. So then I needed a new password. I tried several times to get a new password. Never got one. Finally made my purchase as a guest. I had trouble navigating site as I couldn't find an arrow back. I had to go out of the site and return to find the pages I wanted
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 04, 2024
I really liked getting an update when my fall bulbs and bare roots arrived in the states and then when they were mailed out. I get my mail at the post office, so they would have set there unnecessarily in wam temps as I only go to pick up mail usually 1x per week unless I am expecting something. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dustyfog
Site Experience Feedback
Aug 03, 2024
Was easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dustyfog
Post-Delivery Feedback
Nov 04, 2024
Ordering was easy, and everything arrived promptly with directions on how to plant. I trust Brecks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 03, 2024
Nice job really liked the web site and the flowers look so beautiful thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Benny
Post-Delivery Feedback
Nov 04, 2024
Easy to order, premium quality
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Susy Q
Post-Delivery Feedback
Nov 04, 2024
I have been a customer of Breck's for many years. I can always rely on quality products, a good price and delivered when promised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
AliceM
Site Experience Feedback
Jul 14, 2024
Tried memorized credit card info twice, but it failed to populate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Maddy
Site Experience Feedback
Jun 27, 2024
I would prefer a shipping cost scale that rewards customers for larger purchases. Instead, the more business I give, the more I pay, even though the items shipped (bulbs) are small, lightweight, and don’t require special packaging. I do understand why a discount wouldn’t be given for live plants, since they require extra care to ship, and fast shipping is ideal.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
Maddy
Post-Delivery Feedback
Nov 04, 2024
I was sent a few extra bulbs, which was nice. However only one of the 20 I planted has sprouted. Hoping the rest will come up in the spring, but I won’t be surprised if they don’t.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Delivery time unpredictable
Post-Delivery Feedback
Nov 04, 2024
Bought Red Creeping Thyme, Blue Emerald Creeping Phlox and Red Wing Creeping Phlox to plant on property in TN, I live in FL. I was no longer able to delay my trip to FL. Called a few weeks before to check status of delivery. Stated I needed it prior to leaving for TN. I called again the week before I had to leave, the order still had not yet shipped. It was delivered after I left. I got back 3 days after delivery. My neighbor had put the box in my garage. The plants in the bags look dead. I’ve planted it here in FL hope it will revive so that I can transplant in TN in the spring. I’m not confident they will revive.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 4
- Customer Support: 7
- Full ratings for this review »
fg
Site Experience Feedback
Sep 08, 2024
Easy to maneuver...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »