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BikeShopWarehouse Reviews - 83 Reviews - /10

Bike Shop Warehouse buys large containers of new bicycles, factory direct, and shares the savings with smart cyclists like you. They cater to cyclists of all levels, providing a range of bikes from road and mountain to hybrid and electric bikes. With a reputation for competitive pricing and a convenient online shopping experience, BikeShopWarehouse aims to serve the cycling community by offering a wide array of options for riders to choose from.

BikeShopWarehouse Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

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Likelihood To Recommend:

 

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Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for BikeShopWarehouse

Showing 1 - 20 of 83

Fighting Illini

Site Experience Feedback

Dec 13, 2024

N/A


Post-Delivery Feedback

Dec 24, 2024

I got the bike quickly and it was delivered in good shape. There were superficial scratches on the bike and light damage to a couple of screws, but I doubt it was Bike Shop Warehouse's fault. Assembly was easy.

Online Shopper

Site Experience Feedback

Dec 12, 2024

It was an easy website to use, quite straight forward.

Dan

Site Experience Feedback

Dec 09, 2024

Purchase was straightforward and a great deal! And the gentleman on the phone was very helpful

Brianl

Site Experience Feedback

Nov 29, 2024

Very good follow up

Bea

Site Experience Feedback

Nov 26, 2024

Every easy to navigate and order from the site. Called them with some questions on sizing and they where very pleasant and helpful.

SDE1

Site Experience Feedback

Nov 24, 2024

Not a fan of push towards using PayPal as method of payment. Should offer establishing standard user account, without addition of PayPal.

Rehezy

Site Experience Feedback

Nov 14, 2024

Overall experience was not bad of course site can you use some work but all details on the specs of the bikes can found which is more important.

BamBam

Site Experience Feedback

Nov 12, 2024

It was a little over whelming at first, but once I got the hang of it, it was much easier to navigate and understand.

n/a

Site Experience Feedback

Oct 27, 2024

n/a


Post-Delivery Feedback

Nov 11, 2024

Send me different color that request

custompro

Site Experience Feedback

Oct 25, 2024

Spoke to someone on the chat thing on their website. Answered all questions.


Post-Delivery Feedback

Oct 31, 2024

Bike arrived a day late, FedEx said we weren't home, but they never said they were coming. (I guess I failed mind reading 101). Bike arrived again, no notice, should have notified that it is there on the porch. It's no wonder thieves didn't take it. The front frame was smashed liked it had been stepped on. I would have been great if directions were included. Luckily, when I did the chat thing, the person included a link on bike assembly. We shall see.

Costa

Site Experience Feedback

Oct 27, 2024

Site had great info making my bike search for my wife very easy. I've spent hours on othr sites and ended up not making those purchases.

Baji1

Site Experience Feedback

Oct 14, 2024

...Spoke to David. Great service. I had a few questions concerning sizing the Bicycle to my height and some aspects of tuning the bike. Very pleasant experience.


Post-Delivery Feedback

Oct 24, 2024

Great service, great price points...I had a few questions concerning frame height and seat post positioning... also how involved the building process might be...I believe I spoke to David...I apologize if that's not his name...he was very courteous and knowledgeable...answered all my questions....no pressure...no up sell...Bike came well boxed... Dave assured me that the building process was fairly easy with no specialized tools required other that a few hex wrenchs and a box wrench for the pedals...Basically all you needed to attach were the pedals, handle bar. Seat post and front wheel...I highly recommend Bike shop warehouse. Best prices and customer service. Your not going to find a better place to buy a bike.

Back2Beachin

Site Experience Feedback

Oct 22, 2024

We lost EVERYTHING in hurricanes Helene & Milton, took a direct hit. Lost my much loved ebike. Lost the car, house, all belongings. We live at the beach and it's killing me not to be able to ride my bike! this bike will get me back to cruising the beach. thanks

J

Site Experience Feedback

Oct 18, 2024

I believe your ordering system needs a good quality test to eliminate errors and confusion.

raja

Post-Delivery Feedback

Oct 11, 2024

Fast shipping. Great price. Rasily the best deal on the Internet when it comes to buying a bike.

Matthew

Site Experience Feedback

Oct 10, 2024

Very easy and great deals!

Rollin' 275

Site Experience Feedback

Sep 03, 2024

I understand that BikeShopWarehouse is the same business as BikesDirect; however, BikeShowWarehouse has a much cleaner, simpler website, which makes it much nicer to use. (I've now purchased from both.) The BikesDirect site is long overdue for an overhaul. I'm certain that would improve sales numbers.


Post-Delivery Feedback

Oct 07, 2024

BikeShopWarehouse has the same products as bikesdirect.com, but has a much cleaner website.

wbbetts

Site Experience Feedback

Oct 07, 2024

I used the chat and it was helpful

Online Shopper

Site Experience Feedback

Oct 03, 2024

I am five feet tall and was really hoping to find a mountain bike on your site, but they're either all out of stock in size 13-in (women's, not tiny enough to get a kid's) or there just aren't any. There are plenty of full-grown women that are shorter than 5'2" or 5'5" as most of your bikes are found at the smallest sizes. I would have purchased two bikes today - one for me and one for my son - had there been anything for me. I left with only one and no way to ride trails with him. That stinks. Love your prices and selection for those that aren't vertically challenged though, and the free shipping is a plus!

Feeyop

Site Experience Feedback

Sep 11, 2024

Very good