BikeShopWarehouse Reviews - 83 Reviews - /10
BikeShopWarehouse Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for BikeShopWarehouse
Showing 1 - 20 of 83
Fighting Illini
Site Experience Feedback
Dec 13, 2024
N/A
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Fighting Illini
Post-Delivery Feedback
Dec 24, 2024
I got the bike quickly and it was delivered in good shape. There were superficial scratches on the bike and light damage to a couple of screws, but I doubt it was Bike Shop Warehouse's fault. Assembly was easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 12, 2024
It was an easy website to use, quite straight forward.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dan
Site Experience Feedback
Dec 09, 2024
Purchase was straightforward and a great deal! And the gentleman on the phone was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brianl
Site Experience Feedback
Nov 29, 2024
Very good follow up
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Bea
Site Experience Feedback
Nov 26, 2024
Every easy to navigate and order from the site. Called them with some questions on sizing and they where very pleasant and helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SDE1
Site Experience Feedback
Nov 24, 2024
Not a fan of push towards using PayPal as method of payment. Should offer establishing standard user account, without addition of PayPal.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Rehezy
Site Experience Feedback
Nov 14, 2024
Overall experience was not bad of course site can you use some work but all details on the specs of the bikes can found which is more important.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BamBam
Site Experience Feedback
Nov 12, 2024
It was a little over whelming at first, but once I got the hang of it, it was much easier to navigate and understand.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
n/a
Site Experience Feedback
Oct 27, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
n/a
Post-Delivery Feedback
Nov 11, 2024
Send me different color that request
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
custompro
Site Experience Feedback
Oct 25, 2024
Spoke to someone on the chat thing on their website. Answered all questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
custompro
Post-Delivery Feedback
Oct 31, 2024
Bike arrived a day late, FedEx said we weren't home, but they never said they were coming. (I guess I failed mind reading 101). Bike arrived again, no notice, should have notified that it is there on the porch. It's no wonder thieves didn't take it. The front frame was smashed liked it had been stepped on. I would have been great if directions were included. Luckily, when I did the chat thing, the person included a link on bike assembly. We shall see.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Costa
Site Experience Feedback
Oct 27, 2024
Site had great info making my bike search for my wife very easy. I've spent hours on othr sites and ended up not making those purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Baji1
Site Experience Feedback
Oct 14, 2024
...Spoke to David. Great service. I had a few questions concerning sizing the Bicycle to my height and some aspects of tuning the bike. Very pleasant experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Baji1
Post-Delivery Feedback
Oct 24, 2024
Great service, great price points...I had a few questions concerning frame height and seat post positioning... also how involved the building process might be...I believe I spoke to David...I apologize if that's not his name...he was very courteous and knowledgeable...answered all my questions....no pressure...no up sell...Bike came well boxed... Dave assured me that the building process was fairly easy with no specialized tools required other that a few hex wrenchs and a box wrench for the pedals...Basically all you needed to attach were the pedals, handle bar. Seat post and front wheel...I highly recommend Bike shop warehouse. Best prices and customer service. Your not going to find a better place to buy a bike.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Back2Beachin
Site Experience Feedback
Oct 22, 2024
We lost EVERYTHING in hurricanes Helene & Milton, took a direct hit. Lost my much loved ebike. Lost the car, house, all belongings. We live at the beach and it's killing me not to be able to ride my bike! this bike will get me back to cruising the beach. thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J
Site Experience Feedback
Oct 18, 2024
I believe your ordering system needs a good quality test to eliminate errors and confusion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
raja
Post-Delivery Feedback
Oct 11, 2024
Fast shipping. Great price. Rasily the best deal on the Internet when it comes to buying a bike.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Matthew
Site Experience Feedback
Oct 10, 2024
Very easy and great deals!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rollin' 275
Site Experience Feedback
Sep 03, 2024
I understand that BikeShopWarehouse is the same business as BikesDirect; however, BikeShowWarehouse has a much cleaner, simpler website, which makes it much nicer to use. (I've now purchased from both.) The BikesDirect site is long overdue for an overhaul. I'm certain that would improve sales numbers.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Rollin' 275
Post-Delivery Feedback
Oct 07, 2024
BikeShopWarehouse has the same products as bikesdirect.com, but has a much cleaner website.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
wbbetts
Site Experience Feedback
Oct 07, 2024
I used the chat and it was helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 03, 2024
I am five feet tall and was really hoping to find a mountain bike on your site, but they're either all out of stock in size 13-in (women's, not tiny enough to get a kid's) or there just aren't any. There are plenty of full-grown women that are shorter than 5'2" or 5'5" as most of your bikes are found at the smallest sizes. I would have purchased two bikes today - one for me and one for my son - had there been anything for me. I left with only one and no way to ride trails with him. That stinks. Love your prices and selection for those that aren't vertically challenged though, and the free shipping is a plus!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Feeyop
Site Experience Feedback
Sep 11, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »