Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1441 - 1460 of 2,232
ted
Site Experience Feedback
Apr 05, 2024
the website is a little old school, but fine with me. i am not an IT savvy guy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
ted
Post-Delivery Feedback
Apr 20, 2024
Great company but once you place your order, keep your fingers crossed and hope all is moving as planned.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »
jon_s
Site Experience Feedback
Apr 20, 2024
found what I was looking for, a good quality bike for a decent price. Checkout was fast and easy. Site seemed easy to navigate, can be a little overwhelming visually, and getting back to the cart was tricky.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Renato
Site Experience Feedback
Apr 20, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Apr 20, 2024
It was all good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Apr 20, 2024
Good interaction, checked out some reviews on the products before deciding what to buy and purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mateo H
Site Experience Feedback
Apr 20, 2024
Super ordering picking out the bike and the ordering process was quick and painless. Plus free shipping! I'll have to review the bike when I receive it.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
chez
Site Experience Feedback
Apr 20, 2024
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Radbro4life
Site Experience Feedback
Apr 06, 2024
Would like to sort by disc brakes and price.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gpaschos
Site Experience Feedback
Apr 20, 2024
The site can be glitchy but it worked well this time. The value of the bicycles is there, I've been buying from bikes direct for more than 10 years
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JScott
Site Experience Feedback
Apr 11, 2024
This was an easy purchase. Since I have not received the bike yet that’s all I can say until it gets here.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JScott
Post-Delivery Feedback
Apr 20, 2024
Great job on pricing, compared to other websites and Bikes Direct was the lowest by quite a bit. Or ding was seamless and the delivery was right on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Berancio
Post-Delivery Feedback
Apr 20, 2024
Great quality, easy to put together and top level components
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DAH
Site Experience Feedback
Apr 11, 2024
Need better description for derailleur hangers
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
DAH
Post-Delivery Feedback
Apr 19, 2024
The part was right, the screw that came with it was too short. I was able to use the one that came on the bike, but if that had fallen off then I would have had to get one at a local hardware store
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
webike
Site Experience Feedback
Apr 02, 2024
Great. Had what we were looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
webike
Post-Delivery Feedback
Apr 19, 2024
bike was damaged in box. no outside damage to packaging. It was missing a front brake rotor. Customer service said we failed to keep packaging so it was our fault even though we told them we checked twice and then cut up packaging for recyle. And that i was a professional bike mechanic. my out of pocket cost was $30 for a rotor they never sent.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Fingers Crossed
Site Experience Feedback
Apr 19, 2024
excellent so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heef
Site Experience Feedback
Mar 28, 2024
The only negative thing was the bike I originally tried to order wasn't available. It didn't tell me it was out-of-stock until I got to the checkout step. Other than that, everything was pretty straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heef
Post-Delivery Feedback
Apr 19, 2024
Bikesdirect.com was extremely easy to order from. The bike came mostly assembled, so really the only things I had to do was attach the front wheel, handlebars, and reflectors, do a little adjusting on the brakes, and fix the seat up. Otherwise, it was ready to roll. I couldn't be more pleased with the whole transaction!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 02, 2024
Website just seems outdated from the selection to the checkouts. Just felt like an online purchase experience from the early 2000s. Not bad at all, just dated.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Montana
Site Experience Feedback
Apr 19, 2024
Good experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chris
Site Experience Feedback
Apr 19, 2024
Great selection and with so many options of bike it was difficult to decide price versus just a little better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CDK
Post-Delivery Feedback
Apr 18, 2024
The bike arrived quicker than expected, however, it had several large scratches/scrapes when it was removed from the box. Also, the gear shifting was not described well and is different from what I was expecting.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sarah Jackson
Site Experience Feedback
Apr 07, 2024
The web site seemed easy to use. I will leave a review when I get the bike. I bought this bike for my husband.. I had bought him a gravity big wake 29er for Christmas and someone stole it about 2 weeks ago. He really wanted another one so figured we try bikes direct.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Sarah Jackson
Post-Delivery Feedback
Apr 18, 2024
So I was really unsure about buying from bikes direct. But decided to take a chance and I was very pleased at how fast they processed my order. They kept me up to date on everything. I ordered on a Sunday night and first thing Monday it was processed and shipped they said I would receive it on Thursday around 11am to 3pm and it arrived at 10am Thursday. Everything was there and looked pretty good just the paint has a couple scratches but not bad. Over all very happy and will order again and refer a friend or anyone looking to buy a bike. Thank you bikes direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »