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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1441 - 1460 of 2,232

ted

Site Experience Feedback

Apr 05, 2024

the website is a little old school, but fine with me. i am not an IT savvy guy


Post-Delivery Feedback

Apr 20, 2024

Great company but once you place your order, keep your fingers crossed and hope all is moving as planned.

jon_s

Site Experience Feedback

Apr 20, 2024

found what I was looking for, a good quality bike for a decent price. Checkout was fast and easy. Site seemed easy to navigate, can be a little overwhelming visually, and getting back to the cart was tricky.

Renato

Site Experience Feedback

Apr 20, 2024

Excellent

Deb

Site Experience Feedback

Apr 20, 2024

It was all good.

Mark

Site Experience Feedback

Apr 20, 2024

Good interaction, checked out some reviews on the products before deciding what to buy and purchasing.

Mateo H

Site Experience Feedback

Apr 20, 2024

Super ordering picking out the bike and the ordering process was quick and painless. Plus free shipping! I'll have to review the bike when I receive it.

chez

Site Experience Feedback

Apr 20, 2024

none

Radbro4life

Site Experience Feedback

Apr 06, 2024

Would like to sort by disc brakes and price.

gpaschos

Site Experience Feedback

Apr 20, 2024

The site can be glitchy but it worked well this time. The value of the bicycles is there, I've been buying from bikes direct for more than 10 years

JScott

Site Experience Feedback

Apr 11, 2024

This was an easy purchase. Since I have not received the bike yet that’s all I can say until it gets here.


Post-Delivery Feedback

Apr 20, 2024

Great job on pricing, compared to other websites and Bikes Direct was the lowest by quite a bit. Or ding was seamless and the delivery was right on time.

Berancio

Post-Delivery Feedback

Apr 20, 2024

Great quality, easy to put together and top level components

DAH

Site Experience Feedback

Apr 11, 2024

Need better description for derailleur hangers


Post-Delivery Feedback

Apr 19, 2024

The part was right, the screw that came with it was too short. I was able to use the one that came on the bike, but if that had fallen off then I would have had to get one at a local hardware store

webike

Site Experience Feedback

Apr 02, 2024

Great. Had what we were looking for.


Post-Delivery Feedback

Apr 19, 2024

bike was damaged in box. no outside damage to packaging. It was missing a front brake rotor. Customer service said we failed to keep packaging so it was our fault even though we told them we checked twice and then cut up packaging for recyle. And that i was a professional bike mechanic. my out of pocket cost was $30 for a rotor they never sent.

Fingers Crossed

Site Experience Feedback

Apr 19, 2024

excellent so far

Heef

Site Experience Feedback

Mar 28, 2024

The only negative thing was the bike I originally tried to order wasn't available. It didn't tell me it was out-of-stock until I got to the checkout step. Other than that, everything was pretty straightforward.


Post-Delivery Feedback

Apr 19, 2024

Bikesdirect.com was extremely easy to order from. The bike came mostly assembled, so really the only things I had to do was attach the front wheel, handlebars, and reflectors, do a little adjusting on the brakes, and fix the seat up. Otherwise, it was ready to roll. I couldn't be more pleased with the whole transaction!

Online Shopper

Site Experience Feedback

Apr 02, 2024

Website just seems outdated from the selection to the checkouts. Just felt like an online purchase experience from the early 2000s. Not bad at all, just dated.

Montana

Site Experience Feedback

Apr 19, 2024

Good experience.

Chris

Site Experience Feedback

Apr 19, 2024

Great selection and with so many options of bike it was difficult to decide price versus just a little better.

CDK

Post-Delivery Feedback

Apr 18, 2024

The bike arrived quicker than expected, however, it had several large scratches/scrapes when it was removed from the box. Also, the gear shifting was not described well and is different from what I was expecting.

Sarah Jackson

Site Experience Feedback

Apr 07, 2024

The web site seemed easy to use. I will leave a review when I get the bike. I bought this bike for my husband.. I had bought him a gravity big wake 29er for Christmas and someone stole it about 2 weeks ago. He really wanted another one so figured we try bikes direct.


Post-Delivery Feedback

Apr 18, 2024

So I was really unsure about buying from bikes direct. But decided to take a chance and I was very pleased at how fast they processed my order. They kept me up to date on everything. I ordered on a Sunday night and first thing Monday it was processed and shipped they said I would receive it on Thursday around 11am to 3pm and it arrived at 10am Thursday. Everything was there and looked pretty good just the paint has a couple scratches but not bad. Over all very happy and will order again and refer a friend or anyone looking to buy a bike. Thank you bikes direct.