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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1421 - 1440 of 2,232

Mikey

Site Experience Feedback

Apr 23, 2024

it was easy peasy. No issues.

Raymond

Site Experience Feedback

Apr 06, 2024

Easy to use


Post-Delivery Feedback

Apr 23, 2024

Offered a good value with color I wanted. Good product, difficult to retrieve user manuals online. Required a bike mechanic to assemble. Great riding bicycle.

GeeDub0411

Site Experience Feedback

Apr 01, 2024

I have purchased 5 or 6. Bikes over the years through Bikes Direct. Very very pleased with the quality and the service. Thank you so much


Post-Delivery Feedback

Apr 23, 2024

I have purchased 5 bikes from bikes direct. Prices are the best, and service supreme. The quality of the product is as high as my neighborhood bike shop, if not better. I’ve been a 15 year fan!

Brian

Post-Delivery Feedback

Apr 23, 2024

Great bike for non driving teenager at a fair price.

Gleezur

Site Experience Feedback

Mar 31, 2024

Website is very difficult to navigate, Need search bar to find bikes quickly. Pleased with prices


Post-Delivery Feedback

Apr 23, 2024

I asked for an appointment for afternoon deliveryy on the 4/5/23. Fed ex made i one attempt to contatct me that mrningof 4/5/24. The link to respond was no vaild. I called FedEx cust service and was supposed to receive a callback I ended up picking the bike up from Fed Ex ground in Ventura. I need to get my delivery for ppoitnmet fee returned 11.50 . Thank You LEE PRiebe 805 901 0459

62Joe

Site Experience Feedback

Apr 14, 2024

only problem is difficulty comparing different models side by side


Post-Delivery Feedback

Apr 23, 2024

I’ve bought 2 bikes from Bikes Direct. This one was for my kid, who has outgrown her old one and needed an upgrade. Bikes Direct had options she liked and we had fun assembling the bike when it arrived. The quality of the bikes is great and she loved the color! It arrived a day late, which added suspense, but it was ok.

John

Site Experience Feedback

Apr 22, 2024

Shopping experience with bikedirect was good, although the website has retro design all the specs are outlined and it is super easy to select item and pay.

Rick

Site Experience Feedback

Apr 12, 2024

I thought shipping was free, but see that my total was $849.95

Biking rush

Site Experience Feedback

Apr 22, 2024

I love biking over 1000 miles every summer in last 7 years

andy

Site Experience Feedback

Apr 22, 2024

Excellent people to deal with.

Treats

Site Experience Feedback

Apr 10, 2024

Quick Web Site. No search function made me 2nd guess if I saw the entire selection of Fat Tire Bikes…. Good overall!


Post-Delivery Feedback

Apr 22, 2024

Difficult to assemble bike.

Evan

Site Experience Feedback

Apr 22, 2024

Excellent pricing but information is so highly packed in and doesn’t adequately allow you to compare with other models.

crank

Site Experience Feedback

Apr 22, 2024

great service, but I could not see where to look over the order details and total before checkout.

J-Lo

Site Experience Feedback

Apr 17, 2024

website is outdated but easy to use and checkout. Great selection, easy transaction.

Online Shopper

Site Experience Feedback

Apr 22, 2024

Easy checkout

Trackcycling27

Post-Delivery Feedback

Apr 21, 2024

Hard to find item

Elemes

Site Experience Feedback

Apr 21, 2024

Good

Christian

Site Experience Feedback

Apr 21, 2024

Required me to use paypal. Design of website is poor.

Good Prices

Site Experience Feedback

Apr 21, 2024

Website could be nicer and easier to navigate but once I got the hang of it it wasn't all that difficult. Good prices plus free shipping is a huge plus.

Lloyd

Site Experience Feedback

Apr 04, 2024

I wish the website had the ability to compare the different bicycles. Otherwise, I was very happy with the website and purchase process.


Post-Delivery Feedback

Apr 21, 2024

I love my bike. It was exactly as advertised. It was delivered faster than promised. It was in perfect condition. Job well done.