Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1421 - 1440 of 2,232
Mikey
Site Experience Feedback
Apr 23, 2024
it was easy peasy. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Raymond
Site Experience Feedback
Apr 06, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Raymond
Post-Delivery Feedback
Apr 23, 2024
Offered a good value with color I wanted. Good product, difficult to retrieve user manuals online. Required a bike mechanic to assemble. Great riding bicycle.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
GeeDub0411
Site Experience Feedback
Apr 01, 2024
I have purchased 5 or 6. Bikes over the years through Bikes Direct. Very very pleased with the quality and the service. Thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GeeDub0411
Post-Delivery Feedback
Apr 23, 2024
I have purchased 5 bikes from bikes direct. Prices are the best, and service supreme. The quality of the product is as high as my neighborhood bike shop, if not better. I’ve been a 15 year fan!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Brian
Post-Delivery Feedback
Apr 23, 2024
Great bike for non driving teenager at a fair price.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gleezur
Site Experience Feedback
Mar 31, 2024
Website is very difficult to navigate, Need search bar to find bikes quickly. Pleased with prices
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Gleezur
Post-Delivery Feedback
Apr 23, 2024
I asked for an appointment for afternoon deliveryy on the 4/5/23. Fed ex made i one attempt to contatct me that mrningof 4/5/24. The link to respond was no vaild. I called FedEx cust service and was supposed to receive a callback I ended up picking the bike up from Fed Ex ground in Ventura. I need to get my delivery for ppoitnmet fee returned 11.50 . Thank You LEE PRiebe 805 901 0459
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
62Joe
Site Experience Feedback
Apr 14, 2024
only problem is difficulty comparing different models side by side
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
62Joe
Post-Delivery Feedback
Apr 23, 2024
I’ve bought 2 bikes from Bikes Direct. This one was for my kid, who has outgrown her old one and needed an upgrade. Bikes Direct had options she liked and we had fun assembling the bike when it arrived. The quality of the bikes is great and she loved the color! It arrived a day late, which added suspense, but it was ok.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
John
Site Experience Feedback
Apr 22, 2024
Shopping experience with bikedirect was good, although the website has retro design all the specs are outlined and it is super easy to select item and pay.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Rick
Site Experience Feedback
Apr 12, 2024
I thought shipping was free, but see that my total was $849.95
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Biking rush
Site Experience Feedback
Apr 22, 2024
I love biking over 1000 miles every summer in last 7 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
andy
Site Experience Feedback
Apr 22, 2024
Excellent people to deal with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Treats
Site Experience Feedback
Apr 10, 2024
Quick Web Site. No search function made me 2nd guess if I saw the entire selection of Fat Tire Bikes…. Good overall!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Treats
Post-Delivery Feedback
Apr 22, 2024
Difficult to assemble bike.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Evan
Site Experience Feedback
Apr 22, 2024
Excellent pricing but information is so highly packed in and doesn’t adequately allow you to compare with other models.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
crank
Site Experience Feedback
Apr 22, 2024
great service, but I could not see where to look over the order details and total before checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J-Lo
Site Experience Feedback
Apr 17, 2024
website is outdated but easy to use and checkout. Great selection, easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 22, 2024
Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trackcycling27
Post-Delivery Feedback
Apr 21, 2024
Hard to find item
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Elemes
Site Experience Feedback
Apr 21, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Christian
Site Experience Feedback
Apr 21, 2024
Required me to use paypal. Design of website is poor.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Good Prices
Site Experience Feedback
Apr 21, 2024
Website could be nicer and easier to navigate but once I got the hang of it it wasn't all that difficult. Good prices plus free shipping is a huge plus.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lloyd
Site Experience Feedback
Apr 04, 2024
I wish the website had the ability to compare the different bicycles. Otherwise, I was very happy with the website and purchase process.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Lloyd
Post-Delivery Feedback
Apr 21, 2024
I love my bike. It was exactly as advertised. It was delivered faster than promised. It was in perfect condition. Job well done.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »