Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1401 - 1420 of 2,232

Jack

Site Experience Feedback

Apr 25, 2024

It was ok

Online Shopper

Site Experience Feedback

Apr 25, 2024

Great ๐Ÿ‘ easy order

E-High

Site Experience Feedback

Aug 27, 2023

Use of the website was very good! First time bike purchaser here and the website was easy to use with no real B.S. to put up with. Needed a bike for college and the website made it easy to find one.


Post-Delivery Feedback

Apr 25, 2024

This was a very smooth transaction with a very seamless purchasing experience. No funny business at all. Super quick delivery and clean specs for the price point.

RBrown

Site Experience Feedback

Apr 25, 2024

It was great

Jack

Site Experience Feedback

Apr 25, 2024

It needs a search bar. I wanted to see all chromally bikes or XXXL frames

Raptor

Post-Delivery Feedback

Apr 25, 2024

Professionally built wheels!

rm

Post-Delivery Feedback

Apr 25, 2024

excellent

Online Shopper

Site Experience Feedback

Apr 17, 2024

EASY


Post-Delivery Feedback

Apr 25, 2024

very simple experience. loved it!

Nate V.

Site Experience Feedback

Apr 25, 2024

Thrilled with the quality and price point of these products. Was in and out of the site in less than 2 minutes because I bought the same bike for my 8 year old as I had previous bought for my 11 and 12 year olds. Phenomenal bikes.

Pa Steve

Site Experience Feedback

Apr 25, 2024

First time buyer. Looking forward to trying out my new bike.

Online Shopper

Site Experience Feedback

Apr 24, 2024

Site is OK, but could be redesigned. to be a little more user friendly.

PhilL

Site Experience Feedback

Apr 24, 2024

Less friendly to navigate on phone - interfaces more optimized for web viewing

jade

Site Experience Feedback

Apr 24, 2024

It's great and pretty easy to purchase online

Joe

Site Experience Feedback

Apr 24, 2024

Glad had bike I wanted

Akki

Site Experience Feedback

Apr 24, 2024

Good. Easy to order.

BikerEd

Site Experience Feedback

Apr 24, 2024

Pretty easy to use

Louis

Site Experience Feedback

Apr 14, 2024

This is my fourth purchase from Bikes Direct and all have been excellent! Bikes purchased were far beyond expected. Each purchasing transaction was flawless and items arrived on time. I will caution you that the prices are sometimes too hard to resist and you may find you have so many bikes you have a hard time choosing which one to ride! Don't let pride and ego to have a big name bike deter you from making a purchase, these are excellent bikes.

Josh B.

Site Experience Feedback

Apr 24, 2024

Website wasn't the newest looking but I actually PREFER that. Because it shows that it's a real business just trying to sell what they have! Not trying to force me into paying more! Absolutely amazing site. My only gripe is knowing if something is in stock or not. The first few bikes I tried purchasing were already sold out.. but all I had to do was keep looking. Or buy a bike in color I didn't want. But. Nothing a good sand and custom paint job won't fix!

Online Shopper

Site Experience Feedback

Apr 23, 2024

I think the website UI needs to be updated and there needs to be more images. The current layout honestly made me a little concerned if this was a legitimate business! But all that aside, I appreciate the listings and your business! Hoping to check out the bike soon and see how it goes. Thank you.

Online Shopper

Site Experience Feedback

Apr 23, 2024

Iโ€™ve ordered 2 other bikes from you in the past and have enjoyed them. The only thing I would like is a final confirmation view of my order so that I can make sure I see the approximate deliver date. The only place I saw that info was just on the bike spec page. So it would be nice to confirm the date.