Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1401 - 1420 of 2,232
Jack
Site Experience Feedback
Apr 25, 2024
It was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Apr 25, 2024
Great ๐ easy order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
E-High
Site Experience Feedback
Aug 27, 2023
Use of the website was very good! First time bike purchaser here and the website was easy to use with no real B.S. to put up with. Needed a bike for college and the website made it easy to find one.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review ยป
E-High
Post-Delivery Feedback
Apr 25, 2024
This was a very smooth transaction with a very seamless purchasing experience. No funny business at all. Super quick delivery and clean specs for the price point.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review ยป
RBrown
Site Experience Feedback
Apr 25, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Jack
Site Experience Feedback
Apr 25, 2024
It needs a search bar. I wanted to see all chromally bikes or XXXL frames
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Raptor
Post-Delivery Feedback
Apr 25, 2024
Professionally built wheels!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review ยป
rm
Post-Delivery Feedback
Apr 25, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Apr 17, 2024
EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Post-Delivery Feedback
Apr 25, 2024
very simple experience. loved it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
Nate V.
Site Experience Feedback
Apr 25, 2024
Thrilled with the quality and price point of these products. Was in and out of the site in less than 2 minutes because I bought the same bike for my 8 year old as I had previous bought for my 11 and 12 year olds. Phenomenal bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Pa Steve
Site Experience Feedback
Apr 25, 2024
First time buyer. Looking forward to trying out my new bike.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Apr 24, 2024
Site is OK, but could be redesigned. to be a little more user friendly.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review ยป
PhilL
Site Experience Feedback
Apr 24, 2024
Less friendly to navigate on phone - interfaces more optimized for web viewing
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review ยป
jade
Site Experience Feedback
Apr 24, 2024
It's great and pretty easy to purchase online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Joe
Site Experience Feedback
Apr 24, 2024
Glad had bike I wanted
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review ยป
Akki
Site Experience Feedback
Apr 24, 2024
Good. Easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
BikerEd
Site Experience Feedback
Apr 24, 2024
Pretty easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Louis
Site Experience Feedback
Apr 14, 2024
This is my fourth purchase from Bikes Direct and all have been excellent! Bikes purchased were far beyond expected. Each purchasing transaction was flawless and items arrived on time. I will caution you that the prices are sometimes too hard to resist and you may find you have so many bikes you have a hard time choosing which one to ride! Don't let pride and ego to have a big name bike deter you from making a purchase, these are excellent bikes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Josh B.
Site Experience Feedback
Apr 24, 2024
Website wasn't the newest looking but I actually PREFER that. Because it shows that it's a real business just trying to sell what they have! Not trying to force me into paying more! Absolutely amazing site. My only gripe is knowing if something is in stock or not. The first few bikes I tried purchasing were already sold out.. but all I had to do was keep looking. Or buy a bike in color I didn't want. But. Nothing a good sand and custom paint job won't fix!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Apr 23, 2024
I think the website UI needs to be updated and there needs to be more images. The current layout honestly made me a little concerned if this was a legitimate business! But all that aside, I appreciate the listings and your business! Hoping to check out the bike soon and see how it goes. Thank you.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 2
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Apr 23, 2024
Iโve ordered 2 other bikes from you in the past and have enjoyed them. The only thing I would like is a final confirmation view of my order so that I can make sure I see the approximate deliver date. The only place I saw that info was just on the bike spec page. So it would be nice to confirm the date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป