Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1381 - 1400 of 2,232
Online Shopper
Site Experience Feedback
Apr 28, 2024
The checkout experience was great. Very smooth and straight forward. No issues... On the other hand. The website had great options, I just found things a bit small and hard to read and a little chaotic.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mike
Site Experience Feedback
Apr 28, 2024
Excellent experience. Easy to navigate. Great prices, and excellent value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
doug
Site Experience Feedback
Apr 28, 2024
5th bikesdirect purchase. best in the marketplace.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ray
Site Experience Feedback
Apr 28, 2024
I think the website layout is okay. It is not the easiest to navigate, and frustrating at times. Would be nice to have a side by side comparison option. I think there is a lot of value you guys offer your customers, with upgrades and freebies, a lot of information, and it would be less overwhelming if it was laid out a different way.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
ZIBI
Post-Delivery Feedback
Apr 28, 2024
great bike selection. great price
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 28, 2024
The website was very busy. I also decided to move on because it was so busy. Once I dove in it turned to it fine. Consider a simpler website.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 13, 2024
this is our third purchase from Bikesdirect the last two bikes we bought were Motobecane also
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 28, 2024
Have not received bike yet
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
MDavid
Site Experience Feedback
Apr 10, 2024
Complicated unless you know what you are looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MDavid
Post-Delivery Feedback
Apr 27, 2024
Bikes came on time and were ready to be assembled. Happy with the purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
New buyer!
Site Experience Feedback
Apr 27, 2024
Everything was good. Would be nice if the website was more mobile friendly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Apr 14, 2024
This is my second bike from Bikes Direct. I rode the first one for 4 years and it was excellent, which is why I purchased here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Post-Delivery Feedback
Apr 27, 2024
seamless experience. Found what i was looking for, the price was right, the bicycle arrived on time, and it looks great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
SJ
Site Experience Feedback
Apr 27, 2024
Quick and easy but the website is a little dated and challenging to navigate
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
Uday_206
Site Experience Feedback
Apr 16, 2024
The Collection of Bikes and specs are good but the website needs a serious re design to be more eye friendly. At first I thought this is not a legit website but later a friend of mine said otherwise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Uday_206
Post-Delivery Feedback
Apr 27, 2024
Definitely recommend bikes direct. My cousin referred to me and I am completely happy with the purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
JJ
Post-Delivery Feedback
Apr 26, 2024
Nice bikes for alot less than bike stores.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
tack
Site Experience Feedback
Apr 09, 2024
I have bought bikes from them in the past and have been very happy. The process was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tack
Post-Delivery Feedback
Apr 26, 2024
I've ridden a hardtail bike for many years, and wanted to try a full-suspension. It is more comfortable than I ever imagined. I feel that I saved significant dollars. I did pay a bike shop that I have a lot of experience with to put it together and fine tune shifters.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dennis
Site Experience Feedback
Apr 14, 2024
I like the review.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dennis
Post-Delivery Feedback
Apr 26, 2024
I watch the video/review online. That really helped me to make up my mind. Last time I purchased a road bike was in 1985. I got a Bridgestone at that time which I road until it broke at the main joint. Have written other good bikes. This 1 looks really great. Anxious to try it out. Here's an interesting fact. I paid exactly the same price 1985 that I paid in 2024.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gravity x3
Site Experience Feedback
Apr 18, 2024
I had a question about sizing and received an email back quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gravity x3
Post-Delivery Feedback
Apr 26, 2024
Great quality for the price. high value components where it matters. Slightly disappointed in the no-name tires and wheels. The listing said it could have a WTB saddle but also may not, it turned out it was a no-name saddle, seems sufficient so far. I contacted customer support referencing sizing and how the bikes are measured. I received a response in less than 24 hours with very helpful information.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Strider
Site Experience Feedback
Apr 25, 2024
The selections are varied and easy to navigate. Everything about the process was simple and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dragoon84
Site Experience Feedback
Apr 25, 2024
Easy all around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Apr 14, 2024
First time through there was an error. Second time worked just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrDave39
Site Experience Feedback
Apr 25, 2024
Wanted to get back into road biking. Insane deal on a Head Pava road/gravel bike plus 30 day return if I don't like it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »