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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1381 - 1400 of 2,232

Online Shopper

Site Experience Feedback

Apr 28, 2024

The checkout experience was great. Very smooth and straight forward. No issues... On the other hand. The website had great options, I just found things a bit small and hard to read and a little chaotic.

Mike

Site Experience Feedback

Apr 28, 2024

Excellent experience. Easy to navigate. Great prices, and excellent value.

doug

Site Experience Feedback

Apr 28, 2024

5th bikesdirect purchase. best in the marketplace.

Ray

Site Experience Feedback

Apr 28, 2024

I think the website layout is okay. It is not the easiest to navigate, and frustrating at times. Would be nice to have a side by side comparison option. I think there is a lot of value you guys offer your customers, with upgrades and freebies, a lot of information, and it would be less overwhelming if it was laid out a different way.

ZIBI

Post-Delivery Feedback

Apr 28, 2024

great bike selection. great price

Online Shopper

Site Experience Feedback

Apr 28, 2024

The website was very busy. I also decided to move on because it was so busy. Once I dove in it turned to it fine. Consider a simpler website.

Online Shopper

Site Experience Feedback

Apr 13, 2024

this is our third purchase from Bikesdirect the last two bikes we bought were Motobecane also


Post-Delivery Feedback

Apr 28, 2024

Have not received bike yet

MDavid

Site Experience Feedback

Apr 10, 2024

Complicated unless you know what you are looking for


Post-Delivery Feedback

Apr 27, 2024

Bikes came on time and were ready to be assembled. Happy with the purchase.

New buyer!

Site Experience Feedback

Apr 27, 2024

Everything was good. Would be nice if the website was more mobile friendly

Greg

Site Experience Feedback

Apr 14, 2024

This is my second bike from Bikes Direct. I rode the first one for 4 years and it was excellent, which is why I purchased here again.


Post-Delivery Feedback

Apr 27, 2024

seamless experience. Found what i was looking for, the price was right, the bicycle arrived on time, and it looks great.

SJ

Site Experience Feedback

Apr 27, 2024

Quick and easy but the website is a little dated and challenging to navigate

Uday_206

Site Experience Feedback

Apr 16, 2024

The Collection of Bikes and specs are good but the website needs a serious re design to be more eye friendly. At first I thought this is not a legit website but later a friend of mine said otherwise.


Post-Delivery Feedback

Apr 27, 2024

Definitely recommend bikes direct. My cousin referred to me and I am completely happy with the purchase.

JJ

Post-Delivery Feedback

Apr 26, 2024

Nice bikes for alot less than bike stores.

tack

Site Experience Feedback

Apr 09, 2024

I have bought bikes from them in the past and have been very happy. The process was easy.


Post-Delivery Feedback

Apr 26, 2024

I've ridden a hardtail bike for many years, and wanted to try a full-suspension. It is more comfortable than I ever imagined. I feel that I saved significant dollars. I did pay a bike shop that I have a lot of experience with to put it together and fine tune shifters.

Dennis

Site Experience Feedback

Apr 14, 2024

I like the review.


Post-Delivery Feedback

Apr 26, 2024

I watch the video/review online. That really helped me to make up my mind. Last time I purchased a road bike was in 1985. I got a Bridgestone at that time which I road until it broke at the main joint. Have written other good bikes. This 1 looks really great. Anxious to try it out. Here's an interesting fact. I paid exactly the same price 1985 that I paid in 2024.

Gravity x3

Site Experience Feedback

Apr 18, 2024

I had a question about sizing and received an email back quickly.


Post-Delivery Feedback

Apr 26, 2024

Great quality for the price. high value components where it matters. Slightly disappointed in the no-name tires and wheels. The listing said it could have a WTB saddle but also may not, it turned out it was a no-name saddle, seems sufficient so far. I contacted customer support referencing sizing and how the bikes are measured. I received a response in less than 24 hours with very helpful information.

Strider

Site Experience Feedback

Apr 25, 2024

The selections are varied and easy to navigate. Everything about the process was simple and quick.

Dragoon84

Site Experience Feedback

Apr 25, 2024

Easy all around.

Bill

Site Experience Feedback

Apr 14, 2024

First time through there was an error. Second time worked just fine.

DrDave39

Site Experience Feedback

Apr 25, 2024

Wanted to get back into road biking. Insane deal on a Head Pava road/gravel bike plus 30 day return if I don't like it!