Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1361 - 1380 of 2,232

Simsburybike

Site Experience Feedback

May 01, 2024

I asked the chat help person a question and got a prompt answer -he was very knowledgeable. Paid with PayPal within 2 minutes. Fantastic website. Prices are amazing.

Joe

Site Experience Feedback

Apr 08, 2024

Hard to be satisfied with the delivery, as the bike has not been delivered.

Richie

Site Experience Feedback

Apr 20, 2024

Very good. Nice and easy.


Post-Delivery Feedback

Apr 30, 2024

I love how fast and easy it was. I like how I was able to sign for the package and put it on my door because I was not home to pick up the package. Thank you guys so much I used to bike all the time when I was younger, so I’m looking forward to getting back into this

KT

Site Experience Feedback

Apr 30, 2024

Overall reasonable, but wasn't Abel to find factory warranty specifics. Furthermore, a geometry / sizing chart/image with seat/post, handlebar and stem dimensions would be immensely helpful. Reach from bottom bracket and bottom pedal stroke and reach from saddle tip to middle front of handlebar stem are key for proper fit.

Online Shopper

Site Experience Feedback

Apr 30, 2024

anxious to get my bike

JJ

Site Experience Feedback

Apr 30, 2024

Looks like a great site with some great deals. I hope the bike is good. I've heard good things. The website could be more user friendly.

The truth

Post-Delivery Feedback

Apr 30, 2024

The shipping company made the experience horrible, but the bike works exceptionally well so far.

Louie

Site Experience Feedback

Apr 02, 2024

Quick and easy. Explains what I'm looking for.


Post-Delivery Feedback

Apr 30, 2024

Great bike, fast delivery and good information concerning transactions. Would really have liked much better assembly directions with torque specifications.

Brian

Site Experience Feedback

Apr 30, 2024

good experience.(ex. live chatting)

don

Post-Delivery Feedback

Apr 30, 2024

exactly what i wanted at great price

Blkcowboy

Site Experience Feedback

Apr 29, 2024

So far it has been great!

ERUDITEBIKE

Site Experience Feedback

Apr 29, 2024

I have enjoyed the bicycle I purchased several years ago on this site. I dislike, howecer the omission of bicycle weights when shopping your bikes. This would be very helpful. I also dislike the need to search multiple listings to find the "gravel bike" bicycle I ultimately purchased outside of the "gravel bike" listing. Modern sites should have a search function allowing one to select. FRAME TYPE al,carbon,steel, BICYCLE TYPE: Road, Gravel, E-bike, Hybrid.. PRICE RANGE.. BRAKE TYPE, DiscHydraulic, DiscMechanical, Centerpull.. and then be presented with ALL the bikes currenly available. Now one needs hunt and peck around small print to find the desired bike in a location that is usually unexpected.

Online Shopper

Post-Delivery Feedback

Apr 29, 2024

n/a

Chad

Site Experience Feedback

Apr 29, 2024

Efficient process, good prices Good selection

CJ

Site Experience Feedback

Apr 29, 2024

Simple and easy to search and find bikes

Mostly perfect

Site Experience Feedback

Apr 08, 2024

On payment page during submitting payment, I wish I could see the bike to confirm size / color etc


Post-Delivery Feedback

Apr 29, 2024

I went back and forth about this ebike / Fat bike for quite some time. I weighed all the options of getting one from a local bike shop, then pulled the trigger at BD. Wow was I amazed! Shipping, tracking was provided almost right away, I expected 7-10 days but it arrived on the 3rd day via Fed Ex - amazing. Everything was intact. The unboxing was easy and I was surprised on the quality of the frame and components - this is a screaming deal! There really isn't any specific reviews about the ebike version of the Monster XE, but after I put 500-1000 miles on it I will review again. Super stoked about this bike, the quality, components and speed of delivery. The orange is actually a burnt dark orange which is bad ass. I never had an ebike before so just beware, its on the heavy side, probably 50 pounds

Online Shopper

Site Experience Feedback

Apr 12, 2024

Recd. email, went to website, read info., went to external website as suggested, ret. To bikesdirect, and made the purchase.

MikiMarine

Site Experience Feedback

Apr 29, 2024

Simple to purchase.

Vegas66

Site Experience Feedback

Apr 29, 2024

Easy and simple purchase. Bought this same product a few months ago and the value is great.

Kyle517

Site Experience Feedback

Apr 19, 2024

The survey is too early in the purchase process. I have only just placed my order. I have no opinion to give about anything except the process of searching your site and paying for a bike. After I get tracking info, and how long I wait for the shipping and what the condition of the product or the shipping service will be known later and that could be deter me from being a repeat customer. Maybe wait till the whole purchase id done before asking customers to take surveys it would give you better information.


Post-Delivery Feedback

Apr 29, 2024

I was little worried at first when I added to cart and was taken directly to PayPal. I went ahead and paid for it even though I didn’t know I was going to be sent there to finalize the purchase. I didn’t get a confirmation email of payment from bikes direct. I only got one from PayPal which felt disconnected like bikes direct didn’t really receive my payment even though my card was charged. I purchased in Friday and went the whole weekend with no cofactors from bikes direct about any order that I had placed. I never even gave bikes direct my email address because there was no place they asked for it. So again it felt disconnected right at the start. So I emailed CS and I immediately got a shipping confirm and tracking number from fed ex, no emai. From bikes direct communicating that they were sending anything or had sent anything. The bike arrived as expected and on time. One rip in the box but no product damage. I emailed CS again to ask how identify the bike size on the bike itself and I quickly received a reply. I have since put it together and rode 8 miles for a test ride. The chain seems loose as I hits the shifting rail a lot and makes noise when I ride I am not a bike mechanic so it may take me some time to get that corrected. Otherwise I am overall happy with the purchase and the value for what I got. The Motobecone cafe 21 is nice bike.