Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1361 - 1380 of 2,232
Simsburybike
Site Experience Feedback
May 01, 2024
I asked the chat help person a question and got a prompt answer -he was very knowledgeable. Paid with PayPal within 2 minutes. Fantastic website. Prices are amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Joe
Site Experience Feedback
Apr 08, 2024
Hard to be satisfied with the delivery, as the bike has not been delivered.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Richie
Site Experience Feedback
Apr 20, 2024
Very good. Nice and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richie
Post-Delivery Feedback
Apr 30, 2024
I love how fast and easy it was. I like how I was able to sign for the package and put it on my door because I was not home to pick up the package. Thank you guys so much I used to bike all the time when I was younger, so I’m looking forward to getting back into this
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KT
Site Experience Feedback
Apr 30, 2024
Overall reasonable, but wasn't Abel to find factory warranty specifics. Furthermore, a geometry / sizing chart/image with seat/post, handlebar and stem dimensions would be immensely helpful. Reach from bottom bracket and bottom pedal stroke and reach from saddle tip to middle front of handlebar stem are key for proper fit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 30, 2024
anxious to get my bike
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
JJ
Site Experience Feedback
Apr 30, 2024
Looks like a great site with some great deals. I hope the bike is good. I've heard good things. The website could be more user friendly.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
The truth
Post-Delivery Feedback
Apr 30, 2024
The shipping company made the experience horrible, but the bike works exceptionally well so far.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: 8
- Full ratings for this review »
Louie
Site Experience Feedback
Apr 02, 2024
Quick and easy. Explains what I'm looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louie
Post-Delivery Feedback
Apr 30, 2024
Great bike, fast delivery and good information concerning transactions. Would really have liked much better assembly directions with torque specifications.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Brian
Site Experience Feedback
Apr 30, 2024
good experience.(ex. live chatting)
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
don
Post-Delivery Feedback
Apr 30, 2024
exactly what i wanted at great price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Blkcowboy
Site Experience Feedback
Apr 29, 2024
So far it has been great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ERUDITEBIKE
Site Experience Feedback
Apr 29, 2024
I have enjoyed the bicycle I purchased several years ago on this site. I dislike, howecer the omission of bicycle weights when shopping your bikes. This would be very helpful. I also dislike the need to search multiple listings to find the "gravel bike" bicycle I ultimately purchased outside of the "gravel bike" listing. Modern sites should have a search function allowing one to select. FRAME TYPE al,carbon,steel, BICYCLE TYPE: Road, Gravel, E-bike, Hybrid.. PRICE RANGE.. BRAKE TYPE, DiscHydraulic, DiscMechanical, Centerpull.. and then be presented with ALL the bikes currenly available. Now one needs hunt and peck around small print to find the desired bike in a location that is usually unexpected.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 29, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chad
Site Experience Feedback
Apr 29, 2024
Efficient process, good prices Good selection
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CJ
Site Experience Feedback
Apr 29, 2024
Simple and easy to search and find bikes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mostly perfect
Site Experience Feedback
Apr 08, 2024
On payment page during submitting payment, I wish I could see the bike to confirm size / color etc
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mostly perfect
Post-Delivery Feedback
Apr 29, 2024
I went back and forth about this ebike / Fat bike for quite some time. I weighed all the options of getting one from a local bike shop, then pulled the trigger at BD. Wow was I amazed! Shipping, tracking was provided almost right away, I expected 7-10 days but it arrived on the 3rd day via Fed Ex - amazing. Everything was intact. The unboxing was easy and I was surprised on the quality of the frame and components - this is a screaming deal! There really isn't any specific reviews about the ebike version of the Monster XE, but after I put 500-1000 miles on it I will review again. Super stoked about this bike, the quality, components and speed of delivery. The orange is actually a burnt dark orange which is bad ass. I never had an ebike before so just beware, its on the heavy side, probably 50 pounds
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 12, 2024
Recd. email, went to website, read info., went to external website as suggested, ret. To bikesdirect, and made the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MikiMarine
Site Experience Feedback
Apr 29, 2024
Simple to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vegas66
Site Experience Feedback
Apr 29, 2024
Easy and simple purchase. Bought this same product a few months ago and the value is great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kyle517
Site Experience Feedback
Apr 19, 2024
The survey is too early in the purchase process. I have only just placed my order. I have no opinion to give about anything except the process of searching your site and paying for a bike. After I get tracking info, and how long I wait for the shipping and what the condition of the product or the shipping service will be known later and that could be deter me from being a repeat customer. Maybe wait till the whole purchase id done before asking customers to take surveys it would give you better information.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Kyle517
Post-Delivery Feedback
Apr 29, 2024
I was little worried at first when I added to cart and was taken directly to PayPal. I went ahead and paid for it even though I didn’t know I was going to be sent there to finalize the purchase. I didn’t get a confirmation email of payment from bikes direct. I only got one from PayPal which felt disconnected like bikes direct didn’t really receive my payment even though my card was charged. I purchased in Friday and went the whole weekend with no cofactors from bikes direct about any order that I had placed. I never even gave bikes direct my email address because there was no place they asked for it. So again it felt disconnected right at the start. So I emailed CS and I immediately got a shipping confirm and tracking number from fed ex, no emai. From bikes direct communicating that they were sending anything or had sent anything. The bike arrived as expected and on time. One rip in the box but no product damage. I emailed CS again to ask how identify the bike size on the bike itself and I quickly received a reply. I have since put it together and rode 8 miles for a test ride. The chain seems loose as I hits the shifting rail a lot and makes noise when I ride I am not a bike mechanic so it may take me some time to get that corrected. Otherwise I am overall happy with the purchase and the value for what I got. The Motobecone cafe 21 is nice bike.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »