Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1341 - 1360 of 2,232
Tracers
Site Experience Feedback
May 03, 2024
when searching for a bike I was so glad a very knowledgeable friend sent me the link to the bike I'm buying, which is a good thing because the specs overwhelm me, but he said it should be a good bike for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mimi
Site Experience Feedback
May 03, 2024
The overall experience was great. This will be my first time buying a bike of this style and their sight made it easy to choose the size I needed and the prices are amazing. I also like that they use PayPal for checkout as well. I will be purchasing from this site again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RickM
Site Experience Feedback
Apr 18, 2024
This is my third purchase from Bikes Direct and I am very pleased with their product and service. I will continue to be a customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RickM
Post-Delivery Feedback
May 03, 2024
Purchased the bike for my grandson. This was the third bike that I have purchased from bikes direct. The previous two were for me. I can’t say enough positive things about the purchase. I will never buy from anyone else.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 03, 2024
simple, direct, clear, plenty of details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richie
Site Experience Feedback
Apr 26, 2024
Shipping cost good. Have yet tgo get an indication of when i t will arrive
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Richie
Post-Delivery Feedback
May 03, 2024
Very good bikes. Prices excellent. Free delivery. Speedy and efficient
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Ben
Site Experience Feedback
May 02, 2024
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doll
Site Experience Feedback
May 02, 2024
Quick and easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pj
Site Experience Feedback
May 02, 2024
The bikes are legit. The website looks like at least on my phone “babies first website”. There’s just too much going on.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Troy
Site Experience Feedback
May 02, 2024
Ordered twice no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 02, 2024
Didn't receive a confirmation email 😔
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RanRan
Site Experience Feedback
May 02, 2024
Mostly good. Lots of info. Info could be organized better.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
stex2005
Site Experience Feedback
May 02, 2024
Website is a bit overwhelming, but I found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TT
Post-Delivery Feedback
May 02, 2024
I received the bike ordered ahead of schedule. Packaging was great, ensuring no elements were broken or scratched. Bike went together easily and my son loves it.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
scubasteve
Site Experience Feedback
Apr 17, 2024
It's hard to navigate the website. I wanted to search by brand but couldn't figure it out. The list of bikes also seems pretty messy and disorganized. But, the prices seem great and the bikes have plenty of detail so that is great.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
scubasteve
Post-Delivery Feedback
May 02, 2024
Overall the experience was good. My biggest issue was I couldn’t get the bike I really wanted. It is somewhat understandable though since the prices are so affordable. Also, would’ve liked a better search function.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ginger
Site Experience Feedback
Apr 22, 2024
BikesDirect is easy to use and always a good product. This will be my third BikesDirect bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ginger
Post-Delivery Feedback
May 02, 2024
BikesDirect has excellent products at incredible prices. I have ordered three bikes from them and satisfied each time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Brandinbrandon
Site Experience Feedback
May 01, 2024
It was great and easy to pick out the bike I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BigAl
Site Experience Feedback
May 01, 2024
availability of different options per model only shows up at purchase. this is a deterrent for the customer. Jeff Bezos would never allow that ,lol.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 01, 2024
Website is rather outdated. Checkout experience forces you to go through PayPal even though credit card options are shown to be available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bear
Site Experience Feedback
May 01, 2024
My first purchase here. I'm a sucker for good reviews and everywhere I looked nothing but excellence
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bikes
Post-Delivery Feedback
May 01, 2024
I was surprised and excited to find this site! I actually checked you out with friends who are bike vendors and they gave a thumbs up! I buy a lot of bikes!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »