Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1341 - 1360 of 2,232

Tracers

Site Experience Feedback

May 03, 2024

when searching for a bike I was so glad a very knowledgeable friend sent me the link to the bike I'm buying, which is a good thing because the specs overwhelm me, but he said it should be a good bike for me.

Mimi

Site Experience Feedback

May 03, 2024

The overall experience was great. This will be my first time buying a bike of this style and their sight made it easy to choose the size I needed and the prices are amazing. I also like that they use PayPal for checkout as well. I will be purchasing from this site again.

RickM

Site Experience Feedback

Apr 18, 2024

This is my third purchase from Bikes Direct and I am very pleased with their product and service. I will continue to be a customer


Post-Delivery Feedback

May 03, 2024

Purchased the bike for my grandson. This was the third bike that I have purchased from bikes direct. The previous two were for me. I can’t say enough positive things about the purchase. I will never buy from anyone else.

Online Shopper

Site Experience Feedback

May 03, 2024

simple, direct, clear, plenty of details.

Richie

Site Experience Feedback

Apr 26, 2024

Shipping cost good. Have yet tgo get an indication of when i t will arrive


Post-Delivery Feedback

May 03, 2024

Very good bikes. Prices excellent. Free delivery. Speedy and efficient

Ben

Site Experience Feedback

May 02, 2024

Was great

Doll

Site Experience Feedback

May 02, 2024

Quick and easy!!

Pj

Site Experience Feedback

May 02, 2024

The bikes are legit. The website looks like at least on my phone “babies first website”. There’s just too much going on.

Troy

Site Experience Feedback

May 02, 2024

Ordered twice no problems.

Online Shopper

Site Experience Feedback

May 02, 2024

Didn't receive a confirmation email 😔

RanRan

Site Experience Feedback

May 02, 2024

Mostly good. Lots of info. Info could be organized better.

stex2005

Site Experience Feedback

May 02, 2024

Website is a bit overwhelming, but I found what I was looking for.

TT

Post-Delivery Feedback

May 02, 2024

I received the bike ordered ahead of schedule. Packaging was great, ensuring no elements were broken or scratched. Bike went together easily and my son loves it.

scubasteve

Site Experience Feedback

Apr 17, 2024

It's hard to navigate the website. I wanted to search by brand but couldn't figure it out. The list of bikes also seems pretty messy and disorganized. But, the prices seem great and the bikes have plenty of detail so that is great.


Post-Delivery Feedback

May 02, 2024

Overall the experience was good. My biggest issue was I couldn’t get the bike I really wanted. It is somewhat understandable though since the prices are so affordable. Also, would’ve liked a better search function.

Ginger

Site Experience Feedback

Apr 22, 2024

BikesDirect is easy to use and always a good product. This will be my third BikesDirect bike.


Post-Delivery Feedback

May 02, 2024

BikesDirect has excellent products at incredible prices. I have ordered three bikes from them and satisfied each time.

Brandinbrandon

Site Experience Feedback

May 01, 2024

It was great and easy to pick out the bike I wanted

BigAl

Site Experience Feedback

May 01, 2024

availability of different options per model only shows up at purchase. this is a deterrent for the customer. Jeff Bezos would never allow that ,lol.

Online Shopper

Site Experience Feedback

May 01, 2024

Website is rather outdated. Checkout experience forces you to go through PayPal even though credit card options are shown to be available.

Bear

Site Experience Feedback

May 01, 2024

My first purchase here. I'm a sucker for good reviews and everywhere I looked nothing but excellence

Bikes

Post-Delivery Feedback

May 01, 2024

I was surprised and excited to find this site! I actually checked you out with friends who are bike vendors and they gave a thumbs up! I buy a lot of bikes!