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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.8 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1321 - 1340 of 2,232

ChrisPBacon

Post-Delivery Feedback

May 06, 2024

Bikes Direct had so much going on. It is a website that has a lot of information but once you get past how to navigate the website, then you can narrow down the bike you can get. It is categorized in a confusing way, but the deals you get are CRAZY good. I was able to get a $1,000+ bike for under $500. And it made me want to get another bike for my son.

Elliott

Post-Delivery Feedback

May 06, 2024

The Bike was exactly as described!

NB

Site Experience Feedback

Apr 19, 2024

okay


Post-Delivery Feedback

May 05, 2024

The website is pretty messy but the process we're decent and the bike came with all components and assembled together without major issues.

Online Shopper

Site Experience Feedback

May 05, 2024

Looked ok to me. Website a little busy.

Chuck1719

Site Experience Feedback

May 05, 2024

Great product selection and pricing was also amazing.

Fred

Site Experience Feedback

May 05, 2024

The overall price was the biggest attraction.

MPK

Site Experience Feedback

Apr 25, 2024

Difficult to choose the best product for myself. Too much data I didn’t really understand but not enough information to help me decide


Post-Delivery Feedback

May 05, 2024

Prices were reasonable. They claimed the bicycle I purchased had a value of $1400 but I could find the same bicycle at other stores for $150 more than I paid for it

Awesomeness

Site Experience Feedback

Apr 26, 2024

Overall good prices and easy to shop.


Post-Delivery Feedback

May 05, 2024

Ease of order and great deal

reinhard

Post-Delivery Feedback

May 05, 2024

Bicycle is a good value. Works well. The 28 mm tires are excellent for country roads.

RyRy

Site Experience Feedback

May 04, 2024

Great

MrBats

Site Experience Feedback

May 04, 2024

The website is a difficult to navigate.

Jesse

Site Experience Feedback

May 04, 2024

The GUI of the site could definitely be improved upon, but the overall experience is easy if you know what you are looking for.

Mom

Site Experience Feedback

May 04, 2024

Very easy to navigate. Found out about you through my neighbor.

Ekajerl

Site Experience Feedback

Apr 22, 2024

Website could be better, it's hard to navigate and compare. A search tool would be excellent.


Post-Delivery Feedback

May 04, 2024

The bike seems okay, it was put together poorly. Took a lot of work to make it shift properly, things were out of alignment and the chain had seized links. Customer support was next to no help. I would have returned it if not for the shipping.

Addie

Site Experience Feedback

Apr 20, 2024

I appreciated the videos .


Post-Delivery Feedback

May 04, 2024

I was very excited to receive my road bike. It came on time and was packaged well. There were zero instructions and I looked all over online but the generic videos were not helpful that you all suggested . It was challenging putting it together and I had to take it apart several times because I was just guessing at all of it . I was ultra careful when installing the pedals since I read you can’t be rough with them. I made sure the threads were aligned correctly and I was turning them the proper direction . The left one wouldn’t stop turning . It won’t tighten . Therefore it comes loose when riding .

oldcrow

Site Experience Feedback

Apr 17, 2024

I found the website to be informative and very straightforward


Post-Delivery Feedback

May 04, 2024

They provide a high quality product at a very fair price. All the components are top tier. And substantially lower in price than other vendors

Zack

Site Experience Feedback

May 04, 2024

Very nice

Ahad

Site Experience Feedback

May 03, 2024

Good

BikeOn!

Site Experience Feedback

Apr 23, 2024

Needs to be more interactive.


Post-Delivery Feedback

May 03, 2024

I like this bike that I purchased for my teenage son, but it's a bit tall for him. So I would love to send it back and get a smaller/lower size for him please. Thank you 🙏 .

Amy_alzla@hotmail.com

Post-Delivery Feedback

May 03, 2024

Website easy to navigate. Many options. Only frustration is there are no instructions to put bike together....