Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.5 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1321 - 1340 of 2,232
ChrisPBacon
Post-Delivery Feedback
May 06, 2024
Bikes Direct had so much going on. It is a website that has a lot of information but once you get past how to navigate the website, then you can narrow down the bike you can get. It is categorized in a confusing way, but the deals you get are CRAZY good. I was able to get a $1,000+ bike for under $500. And it made me want to get another bike for my son.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Elliott
Post-Delivery Feedback
May 06, 2024
The Bike was exactly as described!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
NB
Site Experience Feedback
Apr 19, 2024
okay
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
NB
Post-Delivery Feedback
May 05, 2024
The website is pretty messy but the process we're decent and the bike came with all components and assembled together without major issues.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 05, 2024
Looked ok to me. Website a little busy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Chuck1719
Site Experience Feedback
May 05, 2024
Great product selection and pricing was also amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred
Site Experience Feedback
May 05, 2024
The overall price was the biggest attraction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MPK
Site Experience Feedback
Apr 25, 2024
Difficult to choose the best product for myself. Too much data I didn’t really understand but not enough information to help me decide
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
MPK
Post-Delivery Feedback
May 05, 2024
Prices were reasonable. They claimed the bicycle I purchased had a value of $1400 but I could find the same bicycle at other stores for $150 more than I paid for it
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Awesomeness
Site Experience Feedback
Apr 26, 2024
Overall good prices and easy to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Awesomeness
Post-Delivery Feedback
May 05, 2024
Ease of order and great deal
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
reinhard
Post-Delivery Feedback
May 05, 2024
Bicycle is a good value. Works well. The 28 mm tires are excellent for country roads.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
RyRy
Site Experience Feedback
May 04, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MrBats
Site Experience Feedback
May 04, 2024
The website is a difficult to navigate.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Jesse
Site Experience Feedback
May 04, 2024
The GUI of the site could definitely be improved upon, but the overall experience is easy if you know what you are looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Mom
Site Experience Feedback
May 04, 2024
Very easy to navigate. Found out about you through my neighbor.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ekajerl
Site Experience Feedback
Apr 22, 2024
Website could be better, it's hard to navigate and compare. A search tool would be excellent.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ekajerl
Post-Delivery Feedback
May 04, 2024
The bike seems okay, it was put together poorly. Took a lot of work to make it shift properly, things were out of alignment and the chain had seized links. Customer support was next to no help. I would have returned it if not for the shipping.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 3
- Full ratings for this review »
Addie
Site Experience Feedback
Apr 20, 2024
I appreciated the videos .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Addie
Post-Delivery Feedback
May 04, 2024
I was very excited to receive my road bike. It came on time and was packaged well. There were zero instructions and I looked all over online but the generic videos were not helpful that you all suggested . It was challenging putting it together and I had to take it apart several times because I was just guessing at all of it . I was ultra careful when installing the pedals since I read you can’t be rough with them. I made sure the threads were aligned correctly and I was turning them the proper direction . The left one wouldn’t stop turning . It won’t tighten . Therefore it comes loose when riding .
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: 3
- Full ratings for this review »
oldcrow
Site Experience Feedback
Apr 17, 2024
I found the website to be informative and very straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
oldcrow
Post-Delivery Feedback
May 04, 2024
They provide a high quality product at a very fair price. All the components are top tier. And substantially lower in price than other vendors
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Zack
Site Experience Feedback
May 04, 2024
Very nice
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ahad
Site Experience Feedback
May 03, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BikeOn!
Site Experience Feedback
Apr 23, 2024
Needs to be more interactive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BikeOn!
Post-Delivery Feedback
May 03, 2024
I like this bike that I purchased for my teenage son, but it's a bit tall for him. So I would love to send it back and get a smaller/lower size for him please. Thank you 🙏 .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Amy_alzla@hotmail.com
Post-Delivery Feedback
May 03, 2024
Website easy to navigate. Many options. Only frustration is there are no instructions to put bike together....
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »