Home > Sporting Goods > Bikesdirect.com

Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1301 - 1320 of 2,232

Islanderboat

Site Experience Feedback

Apr 30, 2024

Website is hard to read not user friendly


Post-Delivery Feedback

May 09, 2024

Good selection and pricing although website is not very attractive or user friendly. Delivery was faster than expected. Bike was well packaged and arrived without damage.

Bill

Site Experience Feedback

Apr 25, 2024

Good


Post-Delivery Feedback

May 09, 2024

Best buying experience for me because of all the specs and pictures of the item.And the great pricing.

Kegan

Site Experience Feedback

May 01, 2024

Love it though I would like better access to my cart


Post-Delivery Feedback

May 09, 2024

It was astounding it was in stock and arrived on time.

Reza

Site Experience Feedback

May 08, 2024

Easy to order

Madman

Site Experience Feedback

May 08, 2024

Need an option to provide shipping information that differs from Paypal stored info....

Steffo

Site Experience Feedback

May 08, 2024

Want to ride in the sand and soft dirt and am quite tall

arff driver.

Site Experience Feedback

Apr 28, 2024

purchased a road bike years ago,...was worth the money back then!


Post-Delivery Feedback

May 08, 2024

The bike is well made and worth the money....a friend has a 1500 dollar bike and he's impressed,

Jeff H.

Site Experience Feedback

Apr 28, 2024

I had purchased a bike in the past and really liked it for my son. Have reviewed the sight multiple times and finally decided to purchase. The pricing is very good for a quality bike.


Post-Delivery Feedback

May 08, 2024

The bike I purchased was in nicely packaged to keep it safe and it looked great. Have already ridden it multiple times and it rides great. Really like the ease of shifting gears and the disc brakes. Very comfortable to ride. Would like to have had a little better specific to my bike instruction on assembly, but it was not super difficult to figure it out.

Neil

Post-Delivery Feedback

May 08, 2024

The bike did not come with assembly instructions. It was easy to put it together but assembly instructions would have made it better.

Anon

Site Experience Feedback

Apr 23, 2024

I never put in my delivery address!?? If you take it from my Paypal account, I hadn't used it in 5 or so years. The address will be VERY wrong!


Post-Delivery Feedback

May 08, 2024

I messed up the right pedal (my fault) so took it to a bike shop. He assessed the bike and showed me how the wheels weren’t aligned, the derailer was actually bent (which is why my chain kept coming off). This bike wasn’t worth the money I paid.

ms

Site Experience Feedback

May 08, 2024

was really fast!

Trilok

Site Experience Feedback

Apr 27, 2024

The site layout is difficult to navigate, especially from my phone. It requires scrolling horizontally and vertically. Clicking things may open the bike page or enlarge the image. So it's not following conventions of websites. The pages are too busy. You can fit the same amount of information with a better layout. You're surely losing potential customers because of it. You can keep it quaint even with an update. You'd come out far ahead if you improve your site layout. Finally, the shopping cart doesn't show the full information of the item.

Sun Cruiser

Site Experience Feedback

May 08, 2024

Great website, lot's of valuable & helpful information for my buying decision, Fantastic product quality and incredible prices, will recommend to friends & family

GrackleFace

Site Experience Feedback

May 08, 2024

Great site and great company! I've been buying bikes here and there from y'all for more than 20 years!

Christine

Site Experience Feedback

May 07, 2024

I found Bikesdirect from a Google search and used Reddit to confirm it was a legitimate site because the prices seemed too good to be true. They had several options that fit my needs as a short woman (5'0), looking for something under $300 and lightweight. I'm looking forward to getting my new bike!

Online Shopper

Site Experience Feedback

May 07, 2024

Hard to find search for parts also hard to get to cart from home page

Hgtab

Site Experience Feedback

Apr 29, 2024

Pretty good


Post-Delivery Feedback

May 07, 2024

Great experience! Looking forward to try it

Me

Site Experience Feedback

May 07, 2024

Love the bikes, I've purchased from here. I hate that I have to use PayPal though to purchase. Still have no idea on expected delivery date, which is odd. An estimate could have at least been given.

Gump

Site Experience Feedback

May 06, 2024

Content is helpful but site is very busy looking.

Nick

Site Experience Feedback

May 06, 2024

Wish I could search on the page for what I was looking for. Took a bit to work through the site and find what I wanted. I probably would have bought a more expensive bike if I could have found one with the components I was looking for and the weights of the bikes.