Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1301 - 1320 of 2,232
Islanderboat
Site Experience Feedback
Apr 30, 2024
Website is hard to read not user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Islanderboat
Post-Delivery Feedback
May 09, 2024
Good selection and pricing although website is not very attractive or user friendly. Delivery was faster than expected. Bike was well packaged and arrived without damage.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
Apr 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
May 09, 2024
Best buying experience for me because of all the specs and pictures of the item.And the great pricing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kegan
Site Experience Feedback
May 01, 2024
Love it though I would like better access to my cart
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Kegan
Post-Delivery Feedback
May 09, 2024
It was astounding it was in stock and arrived on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Reza
Site Experience Feedback
May 08, 2024
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Madman
Site Experience Feedback
May 08, 2024
Need an option to provide shipping information that differs from Paypal stored info....
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Steffo
Site Experience Feedback
May 08, 2024
Want to ride in the sand and soft dirt and am quite tall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
arff driver.
Site Experience Feedback
Apr 28, 2024
purchased a road bike years ago,...was worth the money back then!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
arff driver.
Post-Delivery Feedback
May 08, 2024
The bike is well made and worth the money....a friend has a 1500 dollar bike and he's impressed,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jeff H.
Site Experience Feedback
Apr 28, 2024
I had purchased a bike in the past and really liked it for my son. Have reviewed the sight multiple times and finally decided to purchase. The pricing is very good for a quality bike.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Jeff H.
Post-Delivery Feedback
May 08, 2024
The bike I purchased was in nicely packaged to keep it safe and it looked great. Have already ridden it multiple times and it rides great. Really like the ease of shifting gears and the disc brakes. Very comfortable to ride. Would like to have had a little better specific to my bike instruction on assembly, but it was not super difficult to figure it out.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Neil
Post-Delivery Feedback
May 08, 2024
The bike did not come with assembly instructions. It was easy to put it together but assembly instructions would have made it better.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Anon
Site Experience Feedback
Apr 23, 2024
I never put in my delivery address!?? If you take it from my Paypal account, I hadn't used it in 5 or so years. The address will be VERY wrong!
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Anon
Post-Delivery Feedback
May 08, 2024
I messed up the right pedal (my fault) so took it to a bike shop. He assessed the bike and showed me how the wheels weren’t aligned, the derailer was actually bent (which is why my chain kept coming off). This bike wasn’t worth the money I paid.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 6
- Full ratings for this review »
ms
Site Experience Feedback
May 08, 2024
was really fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trilok
Site Experience Feedback
Apr 27, 2024
The site layout is difficult to navigate, especially from my phone. It requires scrolling horizontally and vertically. Clicking things may open the bike page or enlarge the image. So it's not following conventions of websites. The pages are too busy. You can fit the same amount of information with a better layout. You're surely losing potential customers because of it. You can keep it quaint even with an update. You'd come out far ahead if you improve your site layout. Finally, the shopping cart doesn't show the full information of the item.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Sun Cruiser
Site Experience Feedback
May 08, 2024
Great website, lot's of valuable & helpful information for my buying decision, Fantastic product quality and incredible prices, will recommend to friends & family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GrackleFace
Site Experience Feedback
May 08, 2024
Great site and great company! I've been buying bikes here and there from y'all for more than 20 years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Christine
Site Experience Feedback
May 07, 2024
I found Bikesdirect from a Google search and used Reddit to confirm it was a legitimate site because the prices seemed too good to be true. They had several options that fit my needs as a short woman (5'0), looking for something under $300 and lightweight. I'm looking forward to getting my new bike!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 07, 2024
Hard to find search for parts also hard to get to cart from home page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hgtab
Site Experience Feedback
Apr 29, 2024
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hgtab
Post-Delivery Feedback
May 07, 2024
Great experience! Looking forward to try it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Me
Site Experience Feedback
May 07, 2024
Love the bikes, I've purchased from here. I hate that I have to use PayPal though to purchase. Still have no idea on expected delivery date, which is odd. An estimate could have at least been given.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gump
Site Experience Feedback
May 06, 2024
Content is helpful but site is very busy looking.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Nick
Site Experience Feedback
May 06, 2024
Wish I could search on the page for what I was looking for. Took a bit to work through the site and find what I wanted. I probably would have bought a more expensive bike if I could have found one with the components I was looking for and the weights of the bikes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »