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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1281 - 1300 of 2,232

Online Shopper

Site Experience Feedback

May 11, 2024

Very nice

Online Shopper

Site Experience Feedback

May 11, 2024

Great inventory

Online Shopper

Site Experience Feedback

Apr 29, 2024

1st purchase haven't received yet. Not sure why I'm doing a survey

Mike

Site Experience Feedback

May 11, 2024

I am very happy with the products that I have purchased for Bikesdirect. Great quality at a great price. I have yet experienced any problem with their products. I hope they keep up the quality as billed in their ads.

Sadie

Site Experience Feedback

Apr 23, 2024

The website is a little hard to navigate, but there were lots of options to chose from and the descriptions were very helpful. I feel confident in my choice.

Jako

Site Experience Feedback

Apr 23, 2024

I wanted to pay with a credit card. It seems that PayPal was used. I suppose it gives the merchant and myself more protection, but it was not an option (that I could see from the website) to just use my credit card without PayPal.


Post-Delivery Feedback

May 10, 2024

This Head brand bike arrived well packaged and swiftly. The LTWoo gruppo shifting. The mechanical disc brakes are anemic, but maybe will improve with use. It was well tuned and the wheels trued. I put on handlebars seat and pedals, ridden about 22 miles so far. Looks nice, rides well. I am happy especially for the price. Paint is good too.

John E

Site Experience Feedback

May 10, 2024

this order is for a flat bar. no sure what I am getting

Martin

Site Experience Feedback

May 10, 2024

Sizing matters a lot - I'm 6'2" and am in between an L (58) and XL (61) so am a little nervous about getting the wrong size bike. Perhaps a more sophisticated sizing algorithm would help customers like me get over that part. I'm also wondering about the Gravity brand - it would be good to know whether I'm getting the same frame that is used by a more well-known manufacturer.

c-hemp

Site Experience Feedback

May 10, 2024

Easy to navigate and great prices

Quick Reaponse

Post-Delivery Feedback

May 10, 2024

Fast and great support

Carita

Site Experience Feedback

Apr 23, 2024

So easy to use! Great deals!

Amy

Site Experience Feedback

May 10, 2024

Using the website was easier than I thought! Super excited to see my bike!

Jeff

Site Experience Feedback

Apr 30, 2024

Good selection


Post-Delivery Feedback

May 10, 2024

Good option for the price.

Dah~rewsqi'

Site Experience Feedback

May 09, 2024

This is my fourth purchase from BikesDirect; their interface is straightforward, I appreciate the details of each line and item broken down into a reasonable summary so that you don't have to click and read every link to get closer to what your tying to find. the selection, option descriptions and intended activities make choosing your are of interest very efficient and the lack of ads gives you time to think about what you're actually looking for. Well Done Again BikesDirect.com , you got me as a customer to come back and try something else out AGAIN-- for the 3rd FIRST TIME, take care and Thank You for this opportunity to EXPLORE MY LIMITS AGAIN !! ;-) Take Care Everyone.

JohanntheGreat

Site Experience Feedback

May 09, 2024

I could not see the full description of what I bought at check out.

jerypurdue

Site Experience Feedback

Apr 26, 2024

I have purchased from BikesDirect twice in the past 15 years, and the quality was great, and the pricing was super!


Post-Delivery Feedback

May 09, 2024

would be nice to have simple assembly instructions, but the links to online assembly instructions worked

Jay-Rad

Site Experience Feedback

May 09, 2024

easy, fun

CW

Site Experience Feedback

Apr 23, 2024

smooth experience


Post-Delivery Feedback

May 09, 2024

My frame has some slight paint flaws especially around the braze-ins, and the pedals furnished are very cheap, not suitable for this kind of riding. But I got great value for the style of bike I hoped to find. Have already recommended your business to friends.

Larryd

Site Experience Feedback

May 09, 2024

I thought the site was easy to navigate and described the bikes very well

Mike

Post-Delivery Feedback

May 09, 2024

Quick delivery