Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1281 - 1300 of 2,232
Online Shopper
Site Experience Feedback
May 11, 2024
Very nice
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 11, 2024
Great inventory
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 29, 2024
1st purchase haven't received yet. Not sure why I'm doing a survey
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Mike
Site Experience Feedback
May 11, 2024
I am very happy with the products that I have purchased for Bikesdirect. Great quality at a great price. I have yet experienced any problem with their products. I hope they keep up the quality as billed in their ads.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sadie
Site Experience Feedback
Apr 23, 2024
The website is a little hard to navigate, but there were lots of options to chose from and the descriptions were very helpful. I feel confident in my choice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jako
Site Experience Feedback
Apr 23, 2024
I wanted to pay with a credit card. It seems that PayPal was used. I suppose it gives the merchant and myself more protection, but it was not an option (that I could see from the website) to just use my credit card without PayPal.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
Jako
Post-Delivery Feedback
May 10, 2024
This Head brand bike arrived well packaged and swiftly. The LTWoo gruppo shifting. The mechanical disc brakes are anemic, but maybe will improve with use. It was well tuned and the wheels trued. I put on handlebars seat and pedals, ridden about 22 miles so far. Looks nice, rides well. I am happy especially for the price. Paint is good too.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
John E
Site Experience Feedback
May 10, 2024
this order is for a flat bar. no sure what I am getting
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Martin
Site Experience Feedback
May 10, 2024
Sizing matters a lot - I'm 6'2" and am in between an L (58) and XL (61) so am a little nervous about getting the wrong size bike. Perhaps a more sophisticated sizing algorithm would help customers like me get over that part. I'm also wondering about the Gravity brand - it would be good to know whether I'm getting the same frame that is used by a more well-known manufacturer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
c-hemp
Site Experience Feedback
May 10, 2024
Easy to navigate and great prices
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Quick Reaponse
Post-Delivery Feedback
May 10, 2024
Fast and great support
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Carita
Site Experience Feedback
Apr 23, 2024
So easy to use! Great deals!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Amy
Site Experience Feedback
May 10, 2024
Using the website was easier than I thought! Super excited to see my bike!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Apr 30, 2024
Good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Post-Delivery Feedback
May 10, 2024
Good option for the price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dah~rewsqi'
Site Experience Feedback
May 09, 2024
This is my fourth purchase from BikesDirect; their interface is straightforward, I appreciate the details of each line and item broken down into a reasonable summary so that you don't have to click and read every link to get closer to what your tying to find. the selection, option descriptions and intended activities make choosing your are of interest very efficient and the lack of ads gives you time to think about what you're actually looking for. Well Done Again BikesDirect.com , you got me as a customer to come back and try something else out AGAIN-- for the 3rd FIRST TIME, take care and Thank You for this opportunity to EXPLORE MY LIMITS AGAIN !! ;-) Take Care Everyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JohanntheGreat
Site Experience Feedback
May 09, 2024
I could not see the full description of what I bought at check out.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
jerypurdue
Site Experience Feedback
Apr 26, 2024
I have purchased from BikesDirect twice in the past 15 years, and the quality was great, and the pricing was super!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jerypurdue
Post-Delivery Feedback
May 09, 2024
would be nice to have simple assembly instructions, but the links to online assembly instructions worked
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Jay-Rad
Site Experience Feedback
May 09, 2024
easy, fun
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CW
Site Experience Feedback
Apr 23, 2024
smooth experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CW
Post-Delivery Feedback
May 09, 2024
My frame has some slight paint flaws especially around the braze-ins, and the pedals furnished are very cheap, not suitable for this kind of riding. But I got great value for the style of bike I hoped to find. Have already recommended your business to friends.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Larryd
Site Experience Feedback
May 09, 2024
I thought the site was easy to navigate and described the bikes very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
May 09, 2024
Quick delivery
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »