Bikesdirect.com Reviews - 2,232 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.8 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 22% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Bikesdirect.com
Showing 1261 - 1280 of 2,232
Mike
Site Experience Feedback
May 15, 2024
Overall was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 15, 2024
Ordering worked. We'll wait and see how the shipping/delivery go.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Clunky website but worth it
Site Experience Feedback
May 15, 2024
A comparison tool built into the website would have helped, I had to have a bunch of tabs opened to compare the bikes I was considering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Artybaa
Site Experience Feedback
May 06, 2024
This is where I bought my first good bicycle. Still going to buy another bicycle for me, best site for every bicycle experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Artybaa
Post-Delivery Feedback
May 15, 2024
It’s is a good bike for the money but I do not like the break set up. I should have spent a lil more money for better brakes.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »
Bob G
Site Experience Feedback
May 15, 2024
Easy check out. Information is all there on the site but not easy to find. Website is cluttered and, at first, off-putting. Hope that improves. Real test will be the quality of the bikes bought for grandchildren.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
onlyonetodoit
Site Experience Feedback
Apr 26, 2024
easy checkout, love the specs on my choaen bicycle, nice light lue paimt job on the atrada 1x11 with apex gears, cant wait to give the bike a ride
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Digdog
Site Experience Feedback
May 14, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
June
Site Experience Feedback
Apr 27, 2024
hard to understand all of the features
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
June
Post-Delivery Feedback
May 14, 2024
I was amazed how fast the bike came. It is a fabulous bike. I had my friend put it together, he has used these bikes for years and knows how to assemble and ride these bikes. Excellent purchase
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Morales.Made
Site Experience Feedback
May 14, 2024
Great easy and hope to love the bike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pedro F.
Site Experience Feedback
May 03, 2024
Had a little problem, getting PayPal to work earlier today, but it worked this evening. Place my order with without any issues.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pedro F.
Post-Delivery Feedback
May 14, 2024
I purchased a bike for my son from bikes direct.com. I would recommend you look at it. It was a great experience. The bike quality is awesome friendly staff and the pricing is amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Billbeaux
Site Experience Feedback
Apr 11, 2024
They typically get it right. If it's not right, they fix it.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Billbeaux
Post-Delivery Feedback
May 13, 2024
Bikes Direct has very good deals for the discerning consumer.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TR
Site Experience Feedback
May 13, 2024
Smooth experience!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Big Al
Site Experience Feedback
May 13, 2024
No issues. Website and checkout process worked as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Caviano1969
Site Experience Feedback
May 12, 2024
Very good, Love my imortal spirt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EOrtega722
Site Experience Feedback
May 12, 2024
More detailed images and better website formatting would help the online navigation experience. Otherwise the information provided was great and the selection appeared to be pretty well stocked.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
kina
Site Experience Feedback
May 12, 2024
was easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Shredley1
Post-Delivery Feedback
May 12, 2024
Quick delivery. Good packaging. Minor package damage but didn't effect product. Mostly assembled. Needed some mechanical adjustments at local bike shop to bring product up to it's best. One wheel needed alignment.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jb
Site Experience Feedback
May 12, 2024
Hard to navigate - not designed for iPads. Hard to compare products. Great prices and products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
MrTobias
Site Experience Feedback
May 11, 2024
Had a chat with a representative who helped me make the decision. Great site and prices
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dina
Site Experience Feedback
May 11, 2024
The website GUI is horrible but the products are great and often really good value for the amount of money you spend.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »