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Bikesdirect.com Reviews - 2,232 Review - 8.9/10

Nov 29, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend9.0 /10
Product Selection8.8 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%22%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Bikesdirect.com

Showing 1261 - 1280 of 2,232

Mike

Site Experience Feedback

May 15, 2024

Overall was excellent.

Online Shopper

Site Experience Feedback

May 15, 2024

Ordering worked. We'll wait and see how the shipping/delivery go.

Clunky website but worth it

Site Experience Feedback

May 15, 2024

A comparison tool built into the website would have helped, I had to have a bunch of tabs opened to compare the bikes I was considering

Artybaa

Site Experience Feedback

May 06, 2024

This is where I bought my first good bicycle. Still going to buy another bicycle for me, best site for every bicycle experience.


Post-Delivery Feedback

May 15, 2024

It’s is a good bike for the money but I do not like the break set up. I should have spent a lil more money for better brakes.

Bob G

Site Experience Feedback

May 15, 2024

Easy check out. Information is all there on the site but not easy to find. Website is cluttered and, at first, off-putting. Hope that improves. Real test will be the quality of the bikes bought for grandchildren.

onlyonetodoit

Site Experience Feedback

Apr 26, 2024

easy checkout, love the specs on my choaen bicycle, nice light lue paimt job on the atrada 1x11 with apex gears, cant wait to give the bike a ride

Digdog

Site Experience Feedback

May 14, 2024

Great

June

Site Experience Feedback

Apr 27, 2024

hard to understand all of the features


Post-Delivery Feedback

May 14, 2024

I was amazed how fast the bike came. It is a fabulous bike. I had my friend put it together, he has used these bikes for years and knows how to assemble and ride these bikes. Excellent purchase

Morales.Made

Site Experience Feedback

May 14, 2024

Great easy and hope to love the bike

Pedro F.

Site Experience Feedback

May 03, 2024

Had a little problem, getting PayPal to work earlier today, but it worked this evening. Place my order with without any issues.


Post-Delivery Feedback

May 14, 2024

I purchased a bike for my son from bikes direct.com. I would recommend you look at it. It was a great experience. The bike quality is awesome friendly staff and the pricing is amazing.

Billbeaux

Site Experience Feedback

Apr 11, 2024

They typically get it right. If it's not right, they fix it.


Post-Delivery Feedback

May 13, 2024

Bikes Direct has very good deals for the discerning consumer.

TR

Site Experience Feedback

May 13, 2024

Smooth experience!

Big Al

Site Experience Feedback

May 13, 2024

No issues. Website and checkout process worked as expected.

Caviano1969

Site Experience Feedback

May 12, 2024

Very good, Love my imortal spirt

EOrtega722

Site Experience Feedback

May 12, 2024

More detailed images and better website formatting would help the online navigation experience. Otherwise the information provided was great and the selection appeared to be pretty well stocked.

kina

Site Experience Feedback

May 12, 2024

was easy

Shredley1

Post-Delivery Feedback

May 12, 2024

Quick delivery. Good packaging. Minor package damage but didn't effect product. Mostly assembled. Needed some mechanical adjustments at local bike shop to bring product up to it's best. One wheel needed alignment.

Jb

Site Experience Feedback

May 12, 2024

Hard to navigate - not designed for iPads. Hard to compare products. Great prices and products

MrTobias

Site Experience Feedback

May 11, 2024

Had a chat with a representative who helped me make the decision. Great site and prices

dina

Site Experience Feedback

May 11, 2024

The website GUI is horrible but the products are great and often really good value for the amount of money you spend.