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Bikesdirect.com Reviews - 2,249 Review - 8.9/10

Nov 26, 2024
Bikesdirect.com has been selling high quality bicycles on the internet for over 20 years. Longer than many bike shops, they believe in bringing the best deals possible for their customers.

Bikesdirect.com Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend9.0 /10
Product Selection8.7 /10
Ease of Finding7.9 /10
Checkout Satisfaction8.7 /10
Product Met Expectations8.7 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

73%72%

Neutral

20%21%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

7.9 out of 10

Design of Site

Satisfaction with the look and design of the site

7.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bikesdirect.com

Showing 1 - 20 of 2,249

Cddl

Site Experience Feedback

Nov 25, 2024

A little confusing with the deals scattered and the bike ties also scattered across the page. Selecting the desired size and color was also confusing with the out of stock message imbedded in the button options.

Geo

Site Experience Feedback

Nov 25, 2024

It can be a bit overwhelming when you are not sure what to get. I had concerns about my weight and which type of bike would best suit my needs. Chat to the rescue! I voiced my concerns, asked questions, and was presented with options. Very, very helpful.

NVJosh

Site Experience Feedback

Nov 25, 2024

Great site. Been using for over a decade.

Online Shopper

Site Experience Feedback

Nov 25, 2024

I would like to speak to someone regarding the taxes. I believe I was charged sales tax for Denver county, but I live in unincorporated Jefferson County which only taxes at 4.5% vs. 8%+ in Denver. Also I would have liked a way to put in a gift card as well as my cc for payment.

crosscro

Site Experience Feedback

Nov 02, 2024

Very simple to order with upfront pricing and frame sizing


Post-Delivery Feedback

Nov 25, 2024

Bike came by FedEx and was easy to assemble I was riding it the next day.

ck

Site Experience Feedback

Nov 25, 2024

Great experience

JD

Site Experience Feedback

Nov 25, 2024

Identifying the proper hanger was difficult but once I did, the process was smooth.

Joe

Site Experience Feedback

Nov 24, 2024

was looking for bike accessories as well which you do not have

Jaq

Site Experience Feedback

Nov 24, 2024

Impulse purchase of a bike I don't know about. Hope it works out. Looks like an interesting bike for the price. Hopefully the good reviews aren't fake.

kramink14

Site Experience Feedback

Nov 24, 2024

The overall buying experience was good. I got a good price for a product that I think will be good. Thank you!

Denise

Site Experience Feedback

Nov 24, 2024

Website requires a bit of times to understand it's organization. Once deciphered, it was navigatable. A search option would be nice. Real person chat is good. It seemed like only payment option was through Paypal, which I did not care for.

Ricky Rose

Site Experience Feedback

Nov 24, 2024

Once I decided on my bike, ordering was just too easy.

Mr. D

Site Experience Feedback

Nov 15, 2024

Comparing bikes is complicated for the inexperienced, like me. You explain things well on your site. Excellent pricing.

NJBiker

Site Experience Feedback

Nov 24, 2024

Happy with past quality so I retrned to Bikesdirect.

Craig

Site Experience Feedback

Nov 06, 2024

The guy on the chat was good (patrick). I think that the website is difficult to follow. I don't know much about bikes. It was hard to differentiate the features

AA

Site Experience Feedback

Nov 06, 2024

Paypal option is okay to pay... but other options would be nice.


Post-Delivery Feedback

Nov 22, 2024

Thank you! The order arrived as expected.

thewayofdws

Site Experience Feedback

Nov 05, 2024

hard to give a great or bad review given I'm being asked now and just ordered the bike. haven't received it, let alone ride it.


Post-Delivery Feedback

Nov 22, 2024

The bike appears to be of decent quality considering the price, but like anything else you buy today, there is zero info in terms of assembly, even though most of it comes assembled. It seems like they assume everyone knows everything there is to know about bikes. I can’t imagine it would be too difficult to include basic assembly instructions, particularly installing the handlebars and gear shifters.

Mickey

Site Experience Feedback

Nov 22, 2024

I was recommended by a fellow bike rider who used this website. I wanted a new lighter easier to ride bike for my exercise . This seeks to fit my needs. I'm 89 and still like to exercise using my bike.

Online Shopper

Site Experience Feedback

Nov 22, 2024

I appreciate the live chat feature

Barry

Site Experience Feedback

Nov 22, 2024

The website is just awful especially on a tablet. There is no search function, no link to shopping cart from main page and looks like a year 2000 MySpace page. Great pricing on the bikes but using the site caused me to give up several times before coming back. Seriously, the website needs to be taken offline and updated to current standards. Ick.