Bikesdirect.com Reviews - 2,249 Review - 8.9/10
Bikesdirect.com Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 8.7 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 8.7 /10 |
Ease of Finding | 7.9 /10 |
Checkout Satisfaction | 8.7 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.4 /10 |
8.9out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 73% | 72% |
Neutral | 20% | 21% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
7.9 out of 10
Design of Site
Satisfaction with the look and design of the site
7.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bikesdirect.com
Showing 1 - 20 of 2,249
Cddl
Site Experience Feedback
Nov 25, 2024
A little confusing with the deals scattered and the bike ties also scattered across the page. Selecting the desired size and color was also confusing with the out of stock message imbedded in the button options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geo
Site Experience Feedback
Nov 25, 2024
It can be a bit overwhelming when you are not sure what to get. I had concerns about my weight and which type of bike would best suit my needs. Chat to the rescue! I voiced my concerns, asked questions, and was presented with options. Very, very helpful.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NVJosh
Site Experience Feedback
Nov 25, 2024
Great site. Been using for over a decade.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
I would like to speak to someone regarding the taxes. I believe I was charged sales tax for Denver county, but I live in unincorporated Jefferson County which only taxes at 4.5% vs. 8%+ in Denver. Also I would have liked a way to put in a gift card as well as my cc for payment.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
crosscro
Site Experience Feedback
Nov 02, 2024
Very simple to order with upfront pricing and frame sizing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
crosscro
Post-Delivery Feedback
Nov 25, 2024
Bike came by FedEx and was easy to assemble I was riding it the next day.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ck
Site Experience Feedback
Nov 25, 2024
Great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JD
Site Experience Feedback
Nov 25, 2024
Identifying the proper hanger was difficult but once I did, the process was smooth.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 24, 2024
was looking for bike accessories as well which you do not have
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jaq
Site Experience Feedback
Nov 24, 2024
Impulse purchase of a bike I don't know about. Hope it works out. Looks like an interesting bike for the price. Hopefully the good reviews aren't fake.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
kramink14
Site Experience Feedback
Nov 24, 2024
The overall buying experience was good. I got a good price for a product that I think will be good. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Denise
Site Experience Feedback
Nov 24, 2024
Website requires a bit of times to understand it's organization. Once deciphered, it was navigatable. A search option would be nice. Real person chat is good. It seemed like only payment option was through Paypal, which I did not care for.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ricky Rose
Site Experience Feedback
Nov 24, 2024
Once I decided on my bike, ordering was just too easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Mr. D
Site Experience Feedback
Nov 15, 2024
Comparing bikes is complicated for the inexperienced, like me. You explain things well on your site. Excellent pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NJBiker
Site Experience Feedback
Nov 24, 2024
Happy with past quality so I retrned to Bikesdirect.
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Craig
Site Experience Feedback
Nov 06, 2024
The guy on the chat was good (patrick). I think that the website is difficult to follow. I don't know much about bikes. It was hard to differentiate the features
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
AA
Site Experience Feedback
Nov 06, 2024
Paypal option is okay to pay... but other options would be nice.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
AA
Post-Delivery Feedback
Nov 22, 2024
Thank you! The order arrived as expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
thewayofdws
Site Experience Feedback
Nov 05, 2024
hard to give a great or bad review given I'm being asked now and just ordered the bike. haven't received it, let alone ride it.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
thewayofdws
Post-Delivery Feedback
Nov 22, 2024
The bike appears to be of decent quality considering the price, but like anything else you buy today, there is zero info in terms of assembly, even though most of it comes assembled. It seems like they assume everyone knows everything there is to know about bikes. I can’t imagine it would be too difficult to include basic assembly instructions, particularly installing the handlebars and gear shifters.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Mickey
Site Experience Feedback
Nov 22, 2024
I was recommended by a fellow bike rider who used this website. I wanted a new lighter easier to ride bike for my exercise . This seeks to fit my needs. I'm 89 and still like to exercise using my bike.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 22, 2024
I appreciate the live chat feature
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Barry
Site Experience Feedback
Nov 22, 2024
The website is just awful especially on a tablet. There is no search function, no link to shopping cart from main page and looks like a year 2000 MySpace page. Great pricing on the bikes but using the site caused me to give up several times before coming back. Seriously, the website needs to be taken offline and updated to current standards. Ick.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »