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BikeParts.com Reviews - 348 Reviews - 9.4/10

Jan 11, 2025
www.BikeParts.com is a website that sells bicycle parts and accessories. Peak Cycles is their retail store, located in Golden, Colorado. They have a race team of 32 professional and amateur racers who compete in events in Colorado and around the country.

BikeParts.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.1 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%88%

Neutral

10%10%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.1 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for BikeParts.com

Showing 1 - 20 of 348

Jason Swanson

Site Experience Feedback

Dec 26, 2024

Smooth as could be


Post-Delivery Feedback

Jan 09, 2025

Got some pawls for the halo hubs to replace in a crupi rhythm hub the are exact fit and work like a champ.

Dave

Site Experience Feedback

Dec 31, 2024

I was able to find exactly what I was looking for using the search engine.

Eric

Site Experience Feedback

Jan 05, 2025

easy ordering and website interaction

Jackson of another jack

Site Experience Feedback

Jan 03, 2025

I’ve always liked visiting your bike shop. I remembered you had this online option, and it works well. I’ll be back.

MC Hammer

Site Experience Feedback

Jan 02, 2025

easy to order. hard to find brake pads. thanks

Quadman15678

Site Experience Feedback

Dec 31, 2024

Great selection of products.

Jason IM

Site Experience Feedback

Dec 30, 2024

The site is okay. Nothing special but it works and the payment process was easy

Impressive!

Site Experience Feedback

Dec 28, 2024

I was very impressed with the search and filter features of bikeparts.com. Was browsing both JensonUSA and ModernBike and, while their prices are comparable, their site functionality left lots to be desired compared to BikeParts. Very much appreciated. And they had everything I needed!

idc

Site Experience Feedback

Dec 28, 2024

Acceptable. I appreciated the filters when looking at categories.

Mark b

Site Experience Feedback

Dec 27, 2024

This was the only retailer online that had what I needed

Dr. Black

Site Experience Feedback

Dec 26, 2024

Was able to quickly purchase the bike part I needed.

David V

Site Experience Feedback

Dec 12, 2024

I chose bikeparts.com because they had hard to find parts in stock with free shipping. The checkout process was streamlined and easy. Highly recommended.


Post-Delivery Feedback

Dec 24, 2024

I paid to expedite the part and then it did not ship for four days, so much for expediting.

NickM

Post-Delivery Feedback

Dec 23, 2024

Bike parts went above and beyond to help me resolve my issue. Their willingness to assist me to order a low value item was excellent service and not the norm in this day and age.

Rob Mtb

Site Experience Feedback

Dec 23, 2024

Very good

Manny

Site Experience Feedback

Dec 22, 2024

N/a

Chopper

Site Experience Feedback

Dec 22, 2024

I was able to find my Specialized bike part with very little search effort. The filter options are very helpful.

Sneezer

Site Experience Feedback

Dec 21, 2024

Easy to use.

Online Shopper

Site Experience Feedback

Dec 04, 2024

Good

Online Shopper

Site Experience Feedback

Dec 18, 2024

Bikeparts.com provided a large selection and many shipping options. The website is easy to navigate and I would highly recommend it for anyone looking for any type of bike/bike part/accessories.

Squish

Site Experience Feedback

Dec 18, 2024

The shipping costs seems very high for small purchases. You were the only site that I could find this fender on.