BikeParts.com Reviews - 348 Reviews - 9.4/10
BikeParts.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.1 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.4out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.0 out of 10
Recent Reviews for BikeParts.com
Showing 1 - 20 of 348
Jason Swanson
Site Experience Feedback
Dec 26, 2024
Smooth as could be
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jason Swanson
Post-Delivery Feedback
Jan 09, 2025
Got some pawls for the halo hubs to replace in a crupi rhythm hub the are exact fit and work like a champ.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Dec 31, 2024
I was able to find exactly what I was looking for using the search engine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eric
Site Experience Feedback
Jan 05, 2025
easy ordering and website interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jackson of another jack
Site Experience Feedback
Jan 03, 2025
I’ve always liked visiting your bike shop. I remembered you had this online option, and it works well. I’ll be back.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MC Hammer
Site Experience Feedback
Jan 02, 2025
easy to order. hard to find brake pads. thanks
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Quadman15678
Site Experience Feedback
Dec 31, 2024
Great selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jason IM
Site Experience Feedback
Dec 30, 2024
The site is okay. Nothing special but it works and the payment process was easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Impressive!
Site Experience Feedback
Dec 28, 2024
I was very impressed with the search and filter features of bikeparts.com. Was browsing both JensonUSA and ModernBike and, while their prices are comparable, their site functionality left lots to be desired compared to BikeParts. Very much appreciated. And they had everything I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
idc
Site Experience Feedback
Dec 28, 2024
Acceptable. I appreciated the filters when looking at categories.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark b
Site Experience Feedback
Dec 27, 2024
This was the only retailer online that had what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr. Black
Site Experience Feedback
Dec 26, 2024
Was able to quickly purchase the bike part I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
David V
Site Experience Feedback
Dec 12, 2024
I chose bikeparts.com because they had hard to find parts in stock with free shipping. The checkout process was streamlined and easy. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
David V
Post-Delivery Feedback
Dec 24, 2024
I paid to expedite the part and then it did not ship for four days, so much for expediting.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: 8
- Full ratings for this review »
NickM
Post-Delivery Feedback
Dec 23, 2024
Bike parts went above and beyond to help me resolve my issue. Their willingness to assist me to order a low value item was excellent service and not the norm in this day and age.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rob Mtb
Site Experience Feedback
Dec 23, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Manny
Site Experience Feedback
Dec 22, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chopper
Site Experience Feedback
Dec 22, 2024
I was able to find my Specialized bike part with very little search effort. The filter options are very helpful.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sneezer
Site Experience Feedback
Dec 21, 2024
Easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 04, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 18, 2024
Bikeparts.com provided a large selection and many shipping options. The website is easy to navigate and I would highly recommend it for anyone looking for any type of bike/bike part/accessories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Squish
Site Experience Feedback
Dec 18, 2024
The shipping costs seems very high for small purchases. You were the only site that I could find this fender on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »