Baby Brezza Reviews - 2,631 Review - 9.3/10
Baby Brezza Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.7 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 87% |
Neutral | 12% | 7% |
Negative | 7% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Baby Brezza
Showing 741 - 760 of 2,631
LO
Site Experience Feedback
Jun 11, 2024
When at check out it gave me the option to get 20% through ID.me for my profession. I went through the process, got verified, but it did not allow me to use the discount. Even though the option was there to claim it.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Sev'yn
Site Experience Feedback
Jun 05, 2024
It was very easy to use can't wait to try the product....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Sev'yn
Post-Delivery Feedback
Jun 11, 2024
I have not used it yet but I will definately let you know.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nori
Site Experience Feedback
May 31, 2024
Nice and simple
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Nori
Post-Delivery Feedback
Jun 11, 2024
Baby brezza has build some good products i wish i would of known about them sooner before my baby came but even so its been a big help and time saver with there products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Jun 11, 2024
Finding Accessories and cleaning tabs weren't easy. Should be easier to find these type of items.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Kasia
Post-Delivery Feedback
Jun 10, 2024
I love the baby brezza and how fast and convienient it is however this is our 3rd machine they all get error codes and cant be fixed. In 6yrs we went through 3 it is disappointing that the quality isnt there because they are not cheap. Wish they can make it better.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ashley
Post-Delivery Feedback
Jun 10, 2024
Baby Brezza has great deals via their website including discounts and an exclusive extended warranty. Buying directly from Baby Brezza is worth it to get these, along with quality you can count on. The only issue I've had is calling in to customer service since they out source those calls. Running in to heavy accents and people who can't answer your questions. For example, I was advised to not use the prime checkout option offered on the website because they couldn't tell me whether I'd still get the 18 month extended warranty. Even though using the prime checkout allowed me to still use the exclusive website discount that was NOT available on Amazon. I went ahead and emailed this same question and recieved a much more confident response. Which was yes, I COULD have used the prime checkout and still received the extended warranty. However, I'd already purchased the item by then. I'll still purchase Baby Brezza items in the future but I'll avoid their outsourced customer service when possible!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Termite
Site Experience Feedback
May 30, 2024
The site showed a sales tax in some places of $15.69 and did not in other. I am an Oregon resident, product shipping to Oregon and there should not be a sales tax. I had to call Customer Service about and shipping time as it does not give at check out, before purchase, on UPS ground.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- Full ratings for this review »
Termite
Post-Delivery Feedback
Jun 10, 2024
Difficulty of using online ordering system as you don’t get answers until you call directly
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
P
Site Experience Feedback
Jun 10, 2024
Everything's good except the first order discount rate. The ad said "SAVE 15% on your first order of $50+" but only 10% discount was applied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Malena
Site Experience Feedback
Jun 10, 2024
I simply LOVE Baby Brezza, website, products, prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bubbles
Site Experience Feedback
May 30, 2024
Excited for my daughter and son in law to use this gift for their daughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bubbles
Post-Delivery Feedback
Jun 10, 2024
The baby breeza is one of the items that was a must have for me. I love the convenience of the app and the ability to start a bottle quickly with no mess and the right temperature.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Matt
Site Experience Feedback
Jun 10, 2024
It was quick and easy.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Liyah
Site Experience Feedback
Jun 09, 2024
Super excited I know my baby will love!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Jun 09, 2024
The website was easy to navigate. Prices are reasonable. Everything was easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nina
Post-Delivery Feedback
Jun 09, 2024
Didn’t get a tracking number or know that my order was on back order.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 8
- Full ratings for this review »
nan
Site Experience Feedback
Jun 09, 2024
it was fine
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 09, 2024
I was very excited to get a WiFi enabled formula maker but upon reading reviews and seeing other parents’ feedback on TikTok - I felt that I wasn’t ready to undertake the possibility of mold within the machine and/or inaccurate measuring of formula to water ratio. Seeing that my baby is only formula fed, I could not leave it to chance on a machine to mix the accurate amount when so many families have demonstrated through videos the machines are faulty at precise measurements. Having a countertop ice maker, I know first hand how problematic the mold growth is and how tedious it is to clean. I did not want to undertake either concerns as a mom with a newborn. I placed the order over Memorial Day weekend and tried to cancel within the first two hours but understood that I had missed the first hour window to cancel. Baby Brezza informs on their website that they are closed on weekends and holidays but somehow my order was processed and shipped out first thing and despite Baby Brezza trying to return to sender, the machine was delivered to me. I took the shipping label, stuck it over the existing sticker and handed it to FedEx. The item arrived to Baby Brezza on 6/3/24 at 10:54am and as of 6/9/24 there is still no initiation of processing the return. I mm
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 2
- Full ratings for this review »
Julie
Post-Delivery Feedback
Jun 09, 2024
I have not yet received my products that I paid $300 for. And I have not received any information regarding the status of my product. It has been over two weeks since purchase and all the website says is “order confirmed” does not even say it has been processed which “occurs from 1-3days after purchase”
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
HVT1011
Site Experience Feedback
May 25, 2024
NONE! It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HVT1011
Post-Delivery Feedback
Jun 09, 2024
It was a good experience, it also showed previous reviews of what other users liked about the product and I was able to choose what I wanted. The video footage and the list of what the item does was also helpful in my decision on the produce item purchased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 09, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bree
Site Experience Feedback
Jun 08, 2024
Website is very easy to use and to find products . The descriptions are very well written and detailed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »