Avon - Official Store Reviews - 10,136 Post-Delivery Reviews - 9.4/10

Most Current Certification:

Jun 22, 2026

Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Trust & Authority

No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!

Learn more about reviews

Post-Delivery Feedback - 10,136 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	88%	88%
Neutral	8%	8%
Negative	5%	4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Site Experience Feedback - 24,543 Reviews

Overall Satisfaction:

9out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.1out of 10

Overall Rating	Past 3 Months	Past Month
Positive	76%	76%
Neutral	15%	15%
Negative	9%	9%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

Recent Reviews for Avon - Official Store

Showing 32101 - 32150 of 34,679

MYMY
Site Experience Feedback
Jul 15, 2025
Not enough product availability. Once out of stock, it is unlikely to be restocked for order at a later date. Items in the catalogue are out of stock, although they're in the next campaign
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
xxx
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
g
Site Experience Feedback
Jul 15, 2025
easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
I was very disappointed with the delivery. The items were in a huge box, way too big for the four items I purchased, and the items were not packed. They were rolling all around the box. The two face creams had fallen out of their boxes. The foot spray had sprayed all over the box.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
Website is very easy to navigate and understand .
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sherber
Site Experience Feedback
Jul 15, 2025
Super excited your skin so soft was on sale!!!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Spoons
Site Experience Feedback
Jul 15, 2025
It was very easy. Some items like the scented lotion that would match the shower gel wasn't listed or in the brochure.
Overall Rating: 6
Would Shop Here Again: 5
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
From the time I can remember I loved Avon products - especially remembering when Avon representatives would come to my home to share the products with me personally ❣️ Wishing that could happen again, yet I know that is not possible in today's world. Still thankful for receiving my mailed catalogs. I Love taking the time to review everything before ordering online.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Star
Site Experience Feedback
Jul 15, 2025
Its a little tricky but once you get the hang of it it goes smothly
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
n/a
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tammie
Post-Delivery Feedback
Jul 15, 2025
The only thing I am disappointed with is I did not receive a new catalog.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
fast and efficient
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Lainey
Site Experience Feedback
Jul 15, 2025
Easy n quick
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
i catalyst
Site Experience Feedback
Jul 15, 2025
I'm sick of editing, but most of the info is here for you to sort if you want to. You scored low on ease of use. The site is difficult to navigate. I searched for "skin so soft 16oz", and got I believe it was 21 responses, 3 of which were actually of the product I wanted. There was plenty of stuff on the product purchase page that simply does not need to be there. "Perfection is achieved not when there is nothing more to add, but when there is nothing left to take away" Antoine de St-Exupery~ Strive for a little less not a little more. There's too much 'more'. The 3 responses that DID relate directly to my search, should show up bing bing bing123 roughly across the area where I'm typing here, nearer top of the page, and be hotlinks with a picture and price so they can click on any one of the 3 sizes, and be taken directly to that particular products page, and have it state simply the size / price / quantity clearly, and thats all. Not a ton of other junk! (within reason of course, several things MUST be there I get it) Then, next, below that space, have say a 3 wide list of all of those other products that came back included in my search results, with the great big pictures, that I had to wade my way through, to get to the one I wanted, just to buy, this one simple product, and even then, it was difficult to see, where to click to, check out......, are you getting the idea? So now a minute or 2 into this, and I was about to give up and say screwit and x out. Its a pain I'm telling you. it's too busy as it is. once clicked on and selected there, then a little bigger pic of the item, just the way you have it, but taking up the whole left side of the page, say about 3/5ths, leaving on the right side just a vertical band of mostly empty space with a very simple price / quantity / checkout. It's must be simple, people are idiots. Of note? Now there is only the one option to choose your quantity / add to cart / checkout etc. That makes it so very clear exactly what was ordered. Guessing that may be of help somewhere along the line. Oh! Also! Very important! No spinning wheels or any of that other garbage that you have to cancel out of to get to where you want. please. your customers will thank you.
Overall Rating: 2
Would Shop Here Again: 10
Likelihood To Recommend: 8
Full ratings for this review »
KAREN
Site Experience Feedback
Jul 15, 2025
no issue smooth & quick transaction
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
I had trouble with the check out. It didn't give good directions on billing
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
Nana
Post-Delivery Feedback
Jul 15, 2025
I have been using Avon's Anew Day and Night moisturizer for years and have been satisfied with the results. I did have to be on the wait list for a short time when I ordered the Night moisturizer this last time.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
liz
Post-Delivery Feedback
Jul 15, 2025
This order was one bottle of cologne and should have not taken so long to get delivered.. Ordered on 6/30 and finally received on 7/15. This should have taken less than a week.
Overall Rating: 3
Would Shop Here Again: 9
Likelihood To Recommend: 4
On Time Delivery: 1
Customer Support: 2
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
I have used these Avon products for many years & will continue to purchase them.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Lexie04
Site Experience Feedback
Jul 15, 2025
Very easy with search bar to find the item I was looking for. Then I did an add on item because Avon offered it as a discounted item that went well with my initial purchase item, so I figured why not.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
None
Site Experience Feedback
Jul 15, 2025
No comment
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Patti
Site Experience Feedback
Jul 15, 2025
I prefer an in-person sale when it comes to Avon. When representatives used to deliver, I don't remember having to pay a shipping fee, and I feel that customers are not going to continuously make $60 purchases to get free shipping. Sometimes a customer is going to make a $30 or $40 purchase. Actually the order I just placed was an order for three people so we wouldn't have to pay for shipping. I also like to see an actual brochure, and I would pass these on to family members, primarily older family members who don't use a computer but used to buy Avon in the past. Additionally, the online brochure is somewhat difficult to navigate on a Chromebook.
Overall Rating: 6
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
Susanms
Site Experience Feedback
Jul 15, 2025
Susanms
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
My order was on time, I found everything I wanted and got 2 free gifts.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
I have been waiting for two weeks for my deodorant and still to this day. I have not received it very dissatisfied.
Overall Rating: 1
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
LB
Site Experience Feedback
Jul 15, 2025
easy to order
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Black/European
Site Experience Feedback
Jul 15, 2025
Very good. Easy to use, love it! And have used Avon over 30 years. Use to be a representative.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Horsey DayZ
Post-Delivery Feedback
Jul 15, 2025
I order Skin So Soft products every Summer for me and my horses. I mix the oil with fly spray for my horses and I LOVE the sunscreen with bug repellent in it for riding in the woods
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
jlb
Site Experience Feedback
Jul 15, 2025
Love AVON and my representative was fantastic...
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
CarolNV
Post-Delivery Feedback
Jul 15, 2025
always a great experience with Avon and my rep
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Pat
Site Experience Feedback
Jul 15, 2025
I had a little trouble figuring out how to click on eyeliner color
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
easy to navigate, love the soaps and hand soaps and hand creams
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
The site brochure is not easy to use. Every product you select to see and when you try to go back it kicks you to the original site
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
N/A
Post-Delivery Feedback
Jul 15, 2025
I was unaware that I could order online... I thought I needed to seek out an Avon Representative and have her/him come to my house. I love the convenience of ordering online. I was reminded of Skin So Soft for mosquito repellant by an ad on Walmart; started investigating from there. I wanted to be sure I was going to get the 'REAL' product, not a cheap replica.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
I ordered facial products 2 weeks ago that have not arrived yet. E en though i like avon profucts, i will switch to a local product that is a available quicker
Overall Rating: 4
Would Shop Here Again: 5
Likelihood To Recommend: 5
On Time Delivery: 3
Customer Support: N/A
Full ratings for this review »
Avon2025
Post-Delivery Feedback
Jul 15, 2025
I appreciate the ease of shopping online and my order was received in a timely manner; however, the box was damaged during shipping and one of the eyeliners I ordered is missing. I have contacted Avon via the "email us" link on the website (emailed 7-11-25 and no response as of 1302 on 7-15-25), I have tried chatting online (no live agent available even though it was during 'open hours,' and I've tried calling...twice. The first time I was told my wait time would be less than an hour and 25 minutes; I waited several but had to get back to my responsibilities. I am currently on hold again with a promised wait time of "less than an hour and 20 minutes"...now updated to "less than 35 minutes." Thankfully, the Rep I shop through has offered to replace my item if I'm unable to get in touch with someone at Avon's Customer Service. I've been a loyal Avon customer my whole life (my mother used Avon when I was a child), and I've never had an issue like this before and been unable to reach someone to resolve the matter.
Overall Rating: 5
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 1
Full ratings for this review »
Annie
Post-Delivery Feedback
Jul 15, 2025
Good experience. Good product.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 8
Full ratings for this review »
Robyn
Post-Delivery Feedback
Jul 15, 2025
Received order very quickly. Easy to track delivery.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Xi
Site Experience Feedback
Jul 15, 2025
Always good
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
It was fine. It p
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Eddie
Site Experience Feedback
Jul 15, 2025
I have been using Avon for +40 years now and always a fan of Skin-So-Soft. I have yet to find a product that works as well!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2025
at first had difficulty with Searching using the item by product number, Also had a questions for the help line with an hour possible wait. I them emailed and received a quicker solution. Next time that I order, I will be more familiar with the website.
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: 5
Full ratings for this review »
Kim
Post-Delivery Feedback
Jul 15, 2025
I am finding more and more that favorite products or shades of products are not available when I shop. The shipping charges are WAY TOO HIGH!
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 7
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Chopper
Site Experience Feedback
Jul 15, 2025
Nice to see that the prices are less then online super sellers.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Peewee
Post-Delivery Feedback
Jul 15, 2025
I've been shopping with Avon for quite a while, and their products always exceed my expectations.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Shana
Post-Delivery Feedback
Jul 15, 2025
Completely perfect experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
Order not received. Supposedly shipped 6/30 but as of today UPS still has not picked it up. Nobody replies to emails sent to Avon. Very disappointed
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Diva1955
Site Experience Feedback
Jul 15, 2025
I like that I can place order using my phone. I've been using 24 Plus deodorant for over 30 years and if you forget to put it on for a day you still are good to go!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 15, 2025
I am not happy with my order and it said returns allowed but now I have to pay shipping again to return it not can I even get in touch with anyone to talk about it
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
Frustrated
Site Experience Feedback
Jul 15, 2025
I always have a hard time navigating your site. I have to log in several times due to the fact you keep logging me out somehow. Then I never receive your texts for a one time code. It's very frustrating.
Overall Rating: 5
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »