Gator74
Site Experience FeedbackDec 1, 2025
I had an account for many years, before the company began testing on animals in order to sell products in China. I recently found that the company has moved away from animal testing, so I was willing to come back. When I tried to log on, the website wanted me to create a new password, but it was trying to generate a password rather than allowing me to choose my own. I was using all of the requirements listed, but it would not let me proceed. It also then would not proceed with the generated password, so I had to log in with my Google account. I do not like to connect anything to my Google account for privacy reasons, so I was not pleased with the process. I even tried to create a new account in case my old one had been deleted due to the length of time since I had used it, but that didn't work either. I have however still been receiving marketing emails to my old account's email address, so that was still in the system.
To recap, the sign-in/signup process was very frustrating, but once I was in, everything seemed to work fine and I was able to make my purchase without any further issues. I guess I will find out the next time I try to login.