Sara
Post-Delivery FeedbackAug 19, 2026
Hello,
We previously purchased a ring from Angara, and because buying jewelry online can be difficult, we had to return the ring several times before finally getting the right one. Throughout that process, we were very satisfied with the service we received.
This time, however, we purchased a bracelet. I really loved the bracelet, but I was concerned about losing it because the clasp was open. I therefore wanted to exchange it for another bracelet with a secure, closed clasp.
Because of our previous return history, we were informed that the new bracelet would be final sale and could not be returned if we reordered it. We accepted this condition.
Unfortunately, I made a mistake when ordering. I thought the pearls my husband had originally purchased were 7mm, but they were actually 5mm. I therefore ordered the 7 mm version, and because the pearls are larger, I am unable to properly fasten the bracelet. It is simply much too tight for me.
I offered to pay all the costs associated with returning this bracelet and having another bracelet sent to me in the correct size. I have sent two messages regarding this situation, but unfortunately, I have not received any response.
If you are unable to accept my offer, I completely understand and would accept a negative answer. However, I would at least expect a response letting me know that you are sorry, but that you cannot accept my offer to cover the return and shipping costs and send me another bracelet.
I find it disappointing and unprofessional that my two messages have gone unanswered. That said, I want to emphasize that, based on our previous interactions, I had always found Angara’s customer service to be excellent.
I sincerely hope someone can take the time to look into my situation and get back to me.
Thank you for your time and consideration.
Best regards,
Sara Semal