American Nautical Reviews - 150 Reviews - 9.4/10
American Nautical Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 10.0 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.4out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 80% | 74% |
Neutral | 13% | 15% |
Negative | 7% | 12% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
7.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
10.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
10.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for American Nautical
Showing 1 - 20 of 150
P Walsh
Post-Delivery Feedback
Jan 04, 2025
Poor packaging, cardboard envelope was not sealed and as a result they contents got wet while in transit. I suggest the use of waterproof envelopes and proper sealing during packing.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Robert
Site Experience Feedback
Jan 02, 2025
Book shown doesn't match the correct revision, somewhat concerned
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Tim F
Site Experience Feedback
Jan 02, 2025
Excellent selection of the items I need for my exam.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 31, 2024
Super quick to find products and liked the quick Apple Pay checkout option. Thank you! Happy New Year!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richard
Post-Delivery Feedback
Dec 28, 2024
It was easy to order the book I wanted, which I couldn't find anywhere else (including Amazon).
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 26, 2024
It was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 25, 2024
The search bar could be in a more central place on the website. It is a little hard to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Dec 23, 2024
I had an old Newport to Chatham cruising and fishing guide 4th edition that I wanted to replace an update finally found something close after much searching, saw a picture of a fishing log book I was interested in but when I did a search it's no longer available I guess. Then did a search for fishing charts and got nada
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- Full ratings for this review »
KC
Site Experience Feedback
Dec 21, 2024
Items easy to find. Easy payment and checkout options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike C.
Site Experience Feedback
Dec 12, 2024
The wonderful lady that I spoke to on the phone was extremely helpful and nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike C.
Post-Delivery Feedback
Dec 20, 2024
I put in my order by phone and the lady that took it was very nice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kayo
Site Experience Feedback
Dec 02, 2024
As the price including shipping charge fluctuates every day , I was puzzled.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Dave
Site Experience Feedback
Dec 13, 2024
I found the selection to be adequate, but the description of what the publications cover could be expanded. For novices in the sailing community, many of the publications are being discovered for the first time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ian
Site Experience Feedback
Dec 07, 2024
I bought a boat building book as a Christmas present for my dad. Cheapest price I could find online and the checkout process was a breeze. 10/10 experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
VS
Site Experience Feedback
Dec 07, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Dec 03, 2024
Wish they had discount codes or free shipping
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Tyler
Site Experience Feedback
Dec 03, 2024
Great site. Found everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dns
Site Experience Feedback
Nov 29, 2024
None
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
peppesail
Site Experience Feedback
Nov 20, 2024
Great selection of nautical products and navigation tools. Highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack B.
Site Experience Feedback
Nov 18, 2024
Found what I was looking for easily.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
DSVtrader
Site Experience Feedback
Nov 15, 2024
Excellent, quick service. Fair prices and a great selection of nautical products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »