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American Nautical Reviews - 150 Reviews - 9.4/10

Jan 11, 2025
American Nautical Services is a family-owned South Florida nautical chart agent business that is known globally and ships worldwide. American Nautical Services specializes in e-navigation and SOLAS chapter V ECDIS navigation requirements for vessels over 500GT. Digital navigation is essential in eliminating mistakes, increasing efficiency, and improving operations - ultimately saving shipowners, management companies, captains, and crew both time and money. They are currently ranked top among American IMO Publishing distributors and carry all IMO publications in English, as well as their best selling publications in Spanish.

American Nautical Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery10.0 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

80%74%

Neutral

13%15%

Negative

7%12%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

10.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

10.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for American Nautical

Showing 1 - 20 of 150

P Walsh

Post-Delivery Feedback

Jan 04, 2025

Poor packaging, cardboard envelope was not sealed and as a result they contents got wet while in transit. I suggest the use of waterproof envelopes and proper sealing during packing.

Robert

Site Experience Feedback

Jan 02, 2025

Book shown doesn't match the correct revision, somewhat concerned

Tim F

Site Experience Feedback

Jan 02, 2025

Excellent selection of the items I need for my exam.

Online Shopper

Site Experience Feedback

Dec 31, 2024

Super quick to find products and liked the quick Apple Pay checkout option. Thank you! Happy New Year!

Richard

Post-Delivery Feedback

Dec 28, 2024

It was easy to order the book I wanted, which I couldn't find anywhere else (including Amazon).

Online Shopper

Site Experience Feedback

Dec 26, 2024

It was good.

Online Shopper

Site Experience Feedback

Dec 25, 2024

The search bar could be in a more central place on the website. It is a little hard to find

Bill

Site Experience Feedback

Dec 23, 2024

I had an old Newport to Chatham cruising and fishing guide 4th edition that I wanted to replace an update finally found something close after much searching, saw a picture of a fishing log book I was interested in but when I did a search it's no longer available I guess. Then did a search for fishing charts and got nada

KC

Site Experience Feedback

Dec 21, 2024

Items easy to find. Easy payment and checkout options.

Mike C.

Site Experience Feedback

Dec 12, 2024

The wonderful lady that I spoke to on the phone was extremely helpful and nice.


Post-Delivery Feedback

Dec 20, 2024

I put in my order by phone and the lady that took it was very nice.

Kayo

Site Experience Feedback

Dec 02, 2024

As the price including shipping charge fluctuates every day , I was puzzled.

Dave

Site Experience Feedback

Dec 13, 2024

I found the selection to be adequate, but the description of what the publications cover could be expanded. For novices in the sailing community, many of the publications are being discovered for the first time.

Ian

Site Experience Feedback

Dec 07, 2024

I bought a boat building book as a Christmas present for my dad. Cheapest price I could find online and the checkout process was a breeze. 10/10 experience!

VS

Site Experience Feedback

Dec 07, 2024

good

Alex

Site Experience Feedback

Dec 03, 2024

Wish they had discount codes or free shipping

Tyler

Site Experience Feedback

Dec 03, 2024

Great site. Found everything I needed.

Dns

Site Experience Feedback

Nov 29, 2024

None

peppesail

Site Experience Feedback

Nov 20, 2024

Great selection of nautical products and navigation tools. Highly recommend.

Jack B.

Site Experience Feedback

Nov 18, 2024

Found what I was looking for easily.

DSVtrader

Site Experience Feedback

Nov 15, 2024

Excellent, quick service. Fair prices and a great selection of nautical products.