American Musical Supply Reviews - 4,718 Post-Delivery Reviews - 9.6/10

Most Current Certification:

Jun 21, 2026

American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.

American Musical Supply Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence

2025 Winner Platinum Circle of Excellence

22 years

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Learn more about reviews

Post-Delivery Feedback - 4,718 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	93%	92%
Neutral	4%	4%
Negative	3%	4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Site Experience Feedback - 18,504 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	91%	91%
Neutral	7%	7%
Negative	2%	2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

Recent Reviews for American Musical Supply

Showing 6151 - 6200 of 23,222

Online Shopper
Site Experience Feedback
Mar 4, 2026
N/A
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dj Chewie Lou
Post-Delivery Feedback
Mar 4, 2026
Well, as always, my experience was incredibly smooth. I was a little bit concerned about receiving my item when I needed it, but I called customer service and they assured me it would be there the very next day and it was totally great. I have purchased my Dj Equipment, including speakers mixers by CD J’s my controllers from AMS and I have never had a problem. I did purchase a Dj table that was a little too big for me too. Look around at my gigs, but I called Customer Service they sent me a return shipping label and with the ease I shipped it back. Customer service is the best. That is why I am rockstar status with AMS. These guys are awesome.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
My Altered Soul
Site Experience Feedback
Mar 4, 2026
It’s always a pleasure ordering from AMS. Simple, easy, and everything ships quickly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Adilson Junior
Site Experience Feedback
Mar 4, 2026
Very grateful to American Music Supply for giving me the opportunity to make my dream come true and for offering a great payment plan.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mike
Site Experience Feedback
Mar 4, 2026
Excellent experience all around
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
WTK
Site Experience Feedback
Mar 4, 2026
Very easy as always
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Cliff Booth
Site Experience Feedback
Mar 4, 2026
Great experience, had everything that I need and great prices
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Moe
Site Experience Feedback
Mar 4, 2026
Great customer service
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
Tgoad96
Site Experience Feedback
Mar 4, 2026
It was great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 4, 2026
I always have nothing but good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sam
Site Experience Feedback
Mar 4, 2026
Everything went smoothly
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Rooster
Site Experience Feedback
Mar 4, 2026
Was good experience found everything I was looking for and a very reasonable time especially when you use the filter to switch up what you looking for on price
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Samuel R
Site Experience Feedback
Mar 4, 2026
Everything was great. In my opinion there is nothing to change.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 4, 2026
Experience was great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 8
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 4, 2026
I enjoyed my experience with AMS.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
G
Site Experience Feedback
Mar 4, 2026
It was great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Re:Set Coastal Band
Site Experience Feedback
Mar 4, 2026
All very easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jim9k
Post-Delivery Feedback
Mar 4, 2026
American Musical Supply did a great job! They got my order out the door and shipped with FedEx within hours even though I ordered a bit late in the day. Unfortunately it took 5 days to receive the order due to delays at FedEx so I missed a window of opportunity to use it playing at a friend's party.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: N/A
Full ratings for this review »
Hooker
Site Experience Feedback
Mar 4, 2026
Was great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nobody
Post-Delivery Feedback
Mar 4, 2026
Never a bad experience far as shipping the pro. Just wish customer support can be more helpful about product information.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Race Baker
Post-Delivery Feedback
Mar 4, 2026
Fast shipping, and they seem like they WANT you as a customer. Which makes you want to be a good customer!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
BSquared
Site Experience Feedback
Mar 4, 2026
Second time ordering. I love how painless financing is and how fast orders arrive.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tom
Site Experience Feedback
Mar 4, 2026
I queried what I needed and the AMS site popped up immediately with the product. Is was not my main concern but the price was lower than the other sites that popped up. I usually go to Musicians Friend but they did not have the product in stock and it cost more and would require a waiting. I like MF because they have a rewards program that I have been using for years.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Aaron A
Site Experience Feedback
Mar 4, 2026
Quick order always fast good service.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
KeyzCrop
Site Experience Feedback
Mar 4, 2026
Using your website is always very easy to navigate. I’ve never done a search for something and you didn’t have it.
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
Kdiz61
Site Experience Feedback
Mar 4, 2026
Overall, it was a pleasant experience navigating this site was pretty easy with the search bar. I could just say what I wanted to look for and find it easily.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Grimey
Site Experience Feedback
Mar 4, 2026
Everything was good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tim
Post-Delivery Feedback
Mar 4, 2026
Amazing, service and products.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
DJRED
Post-Delivery Feedback
Mar 4, 2026
Got exactly what I was looking for thanks AMS
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Tony
Site Experience Feedback
Mar 4, 2026
Amazing. Great service
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Otto
Post-Delivery Feedback
Mar 4, 2026
I For the most part everything was superb except for I ordered on a Friday at 7:00 p.m. and I didn't like that I had to wait until the weekend was over before my order was actually started and they didn't take the money out immediately like I needed them to
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Rex
Site Experience Feedback
Mar 4, 2026
Easy
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Tuffy B
Site Experience Feedback
Mar 4, 2026
Greate service
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Neko
Site Experience Feedback
Mar 4, 2026
Works well, convenient
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Phillip
Site Experience Feedback
Mar 4, 2026
Everything has made simple, and I really enjoy buying from here, I always refer all my friends to buy from here
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jeff
Post-Delivery Feedback
Mar 4, 2026
Both, my interface and studio monitors exceeded expectations. Both were delivered faster than expected. The ordering was easy and they offer great payment plans if you can’t pay the full amount at the moment.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
TreyB
Site Experience Feedback
Mar 4, 2026
Awesum billing :)
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jason
Site Experience Feedback
Mar 4, 2026
Overall easy experience. Quick, clear and concise. Very satisfied.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Johan
Site Experience Feedback
Mar 4, 2026
Had a great experience with it I was bouncing between distributors for the product and decided to go with ams because of the price and also th payment options.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Guitar newby
Site Experience Feedback
Mar 4, 2026
Have what I wanted, shipping feel fast. Checkout was flawed and very long
Overall Rating: 6
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Chrispy1
Post-Delivery Feedback
Mar 4, 2026
This was my 2nd purchase from AMS and they were easy to get in touch with and answered all my questions with no frustrations
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 4, 2026
NA
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
I got GAS
Site Experience Feedback
Mar 4, 2026
the web site breaks sometimes, and one big problem I've encountered is the web site doesn't recognize the product when it's typed into the search box. I have to find it by other means. One thing that is a big plus is the check out. the web site is very clear between shipping address and mailing address. Sweetwater doesn't differentiate this so clearly and it's been the main reason I switched to american music supply
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jt
Post-Delivery Feedback
Mar 4, 2026
Quick and easy
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 5
Full ratings for this review »
AT KEYS
Post-Delivery Feedback
Mar 4, 2026
I received order timely and was happy with the experience
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 10
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
AndrewB
Site Experience Feedback
Mar 4, 2026
Very positive! Only complaint is I wish there were more brands that I love!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
galdy
Site Experience Feedback
Mar 4, 2026
take into consideration the time and items purchased through completed payment plans before suddenly dening credit,its call custumer loyalty.
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 8
Full ratings for this review »
Vic
Site Experience Feedback
Mar 4, 2026
Very easy to navigate website, both products and payment plans are explained in an easy to understand manner. My go to for anything AV.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
SpOtDaWg
Site Experience Feedback
Mar 4, 2026
Love it
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
David
Post-Delivery Feedback
Mar 4, 2026
I recently purchased a PRS SE NF5 listed as an “Open Box / Minor Blemish” from American Musical Supply. I’ve owned and played many PRS guitars over the years and generally hold the brand in very high regard, so I was excited to add this one to my collection. Unfortunately, when the guitar arrived, the fret ends were extremely sharp and rough along the edges of the fretboard. Running your hand along the neck felt like dragging your fingers across small metal edges. During actual playing, the frets would scratch your hand, making the guitar uncomfortable and essentially unplayable in its current condition. While I understand that open-box instruments may have minor cosmetic issues, sharp fret sprout that affects playability should not fall under the category of a “minor blemish.” This is a setup or finishing issue that typically requires proper fret dressing to correct. I reached out to AMS support hoping they would be willing to work with me on a repair solution, especially considering the instrument was advertised as only having a minor blemish. Unfortunately, I was told there was no option for repair assistance or partial accommodation, only the option to return the guitar. What made the situation more disappointing is that this particular open-box unit was priced about $200 higher than comparable demo/open-box NF5 guitars currently listed by other major online retailers, which made the lack of flexibility even harder to understand. To be fair, AMS customer service was polite, and the return option was offered. However, I had hoped for a bit more willingness to stand behind the condition of an instrument described as a minor blemish. The PRS SE NF5 itself is a fantastic design, and aside from the fret issue, the guitar has great tone and feel. I plan to keep it and address the fret work myself, but buyers should be aware that open-box listings may require additional work before the instrument is truly playable. I hope AMS considers being more flexible with situations like this in the future, especially when a structural or playability issue is involved rather than a simple cosmetic blemish. I will no longer transact business with AMS aside from the current products I purchased, as soon as those items are paid off, which is very soon, I will not return to AMS for any musical gear. This last transaction showed the true colors of a company.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 2
Full ratings for this review »