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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1341 - 1360 of 14,013

Hum-v

Site Experience Feedback

Aug 19, 2024

I purchased a tuner today it was easy fast and convenient. No hassle just selected the one I wanted added to my cart. Went to checkout page and purchased the pedal. Best online music store you can shop highly recommend.


Post-Delivery Feedback

Aug 30, 2024

Great online experience and selection for electric guitar pedal tuners. The one I want was available and shipped fast. Was on my board within two days works great love the pedal. Highly recommend AMS for and musical instruments or gear purchases you do in the future.

Dom Bodo

Site Experience Feedback

Aug 29, 2024

Very easy to use

Big Steve

Site Experience Feedback

Aug 29, 2024

Easy to use and abuse with 12 months no interest!

Online Shopper

Site Experience Feedback

Aug 29, 2024

Awesome Experience!

Joe

Site Experience Feedback

Aug 29, 2024

Order process is very easy. I just dont know where to get promo codes. I could have saved some money.

Dan

Site Experience Feedback

Aug 29, 2024

The website was great

Crystal Beth

Site Experience Feedback

Aug 29, 2024

Had an awesome time selecting the product

Indiana Bob

Post-Delivery Feedback

Aug 29, 2024

Very good service, as usual from beginning to end of order.

Djhardrock

Site Experience Feedback

Aug 29, 2024

Great service blessings

Tingle

Site Experience Feedback

Aug 29, 2024

Ams has a great selection as well as great prices.

Ams

Site Experience Feedback

Aug 29, 2024

Love it I will keep coming back

DJ Aleso

Site Experience Feedback

Aug 29, 2024

I bought DJ equipment in the past from ams and I’m always very happy . They have a great payment plan

L. Love

Site Experience Feedback

Aug 29, 2024

This was an easy process because I had bought these items before in the past and knew what I wanted. So it was easy to find and quickly checkout.

Online Shopper

Site Experience Feedback

Aug 29, 2024

I love it because it gives me credit and I can pay monthly, I like that a lot, and another thing is that I would like it to send me notifications informing me of my payment because I am confused about that.

K

Site Experience Feedback

Aug 29, 2024

Made my dreams come true.

Tex

Site Experience Feedback

Aug 29, 2024

Great!

August NC

Site Experience Feedback

Aug 29, 2024

I love AMS. I have been using your company to order for a very long time. It's easy and the prices are fair.

Online Shopper

Site Experience Feedback

Aug 29, 2024

Everything was great as always. No issues.

DJ EL

Post-Delivery Feedback

Aug 29, 2024

Great selection, great sounding speakers. They came with some wireless receivers and I was so happy to get those because I was in the market for some. They didn’t come with my speakers but I called customer service and they got them to me asap. I have been a customer for some years now. I love AMS and all they do…..

El cantante

Site Experience Feedback

Aug 29, 2024

The website is very user friendly. Never had a problem . Thank you