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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1321 - 1340 of 14,013

Stink1

Site Experience Feedback

Aug 30, 2024

Good

Online Shopper

Post-Delivery Feedback

Aug 30, 2024

I like AMS, they should be as big as sweetwater

Shudakc

Site Experience Feedback

Aug 30, 2024

You all Rock!

Joker19er72

Site Experience Feedback

Aug 30, 2024

Great , easily navigated to what I wanted.

Cozmo.Kel

Site Experience Feedback

Aug 26, 2024

I’m so grateful for the company. I’m starting a music business and I didn’t know how I was going to purchase the instruments I needed. My mentor recommended you all and your company been a blessing. Thank you so much!


Post-Delivery Feedback

Aug 30, 2024

AMS has been epic. The purchase process was seamless and informative. The payment options were exactly what I needed for my budget. The free shipping beat every other company I’ve ordered from and the equipment is stellar. I’m excited about continuing purchasing from AMS.

redl

Site Experience Feedback

Aug 30, 2024

I plan on purchasing all my equipment from American Musical. My only recommendation is to improve the visibility into payments. On my last payment situation, I never received an email or was able to see when I was paying off the order.

elegantcaste

Site Experience Feedback

Aug 30, 2024

I love American Musical Supply! Because of AMS, I not only was able to upgrade to my dream phono cartridge, but also my dream headphones as well! However, the website is clunky and outdated, the user interface is giving Y2K/Web 1.0, and it's not the easiest to use.

Bnyze Beats

Site Experience Feedback

Aug 30, 2024

I love how I can make payment on the item because times are little tuff right now.

Online Shopper

Site Experience Feedback

Aug 30, 2024

The interaction was great

Sandra

Site Experience Feedback

Aug 30, 2024

Honestly I didn’t notice anything bad about the website the experience was really good I will definitely order from you guys again

Terry O

Site Experience Feedback

Aug 30, 2024

I've purchased 4 acoustic guitars from American Musical Supply and they've always been excellent as well as their customer service.

Online Shopper

Site Experience Feedback

Aug 30, 2024

Love the interaction with ams

Nate dog

Site Experience Feedback

Aug 30, 2024

I am not someone with alot of disposable income. The no credit check and payment plans make it possible for me to have some decent equipment that is usually unaffordable for me.

Online Shopper

Post-Delivery Feedback

Aug 30, 2024

Desk had couple of blemishes.instructions were sketchy on part of installation

SirCharles The BassArtist

Post-Delivery Feedback

Aug 30, 2024

As usual I am pleased and shall continue to purchase merchandise from AMS.

Ron

Site Experience Feedback

Aug 30, 2024

Very good place

DJ ROBERT PEREZ

Site Experience Feedback

Aug 30, 2024

Great experience no problems with with checkout.

Online Shopper

Site Experience Feedback

Aug 30, 2024

Great!

Novak

Site Experience Feedback

Aug 30, 2024

Did not have a bad shopping experience. The products are easy to find. And I love that I can pay on a monthly basis. Great website!

Podcaster77

Site Experience Feedback

Aug 30, 2024

The process was very easy and I’m excited to get my new products