American Musical Supply Reviews - 14,013 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1321 - 1340 of 14,013
Stink1
Site Experience Feedback
Aug 30, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 30, 2024
I like AMS, they should be as big as sweetwater
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Shudakc
Site Experience Feedback
Aug 30, 2024
You all Rock!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joker19er72
Site Experience Feedback
Aug 30, 2024
Great , easily navigated to what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cozmo.Kel
Site Experience Feedback
Aug 26, 2024
I’m so grateful for the company. I’m starting a music business and I didn’t know how I was going to purchase the instruments I needed. My mentor recommended you all and your company been a blessing. Thank you so much!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Cozmo.Kel
Post-Delivery Feedback
Aug 30, 2024
AMS has been epic. The purchase process was seamless and informative. The payment options were exactly what I needed for my budget. The free shipping beat every other company I’ve ordered from and the equipment is stellar. I’m excited about continuing purchasing from AMS.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
redl
Site Experience Feedback
Aug 30, 2024
I plan on purchasing all my equipment from American Musical. My only recommendation is to improve the visibility into payments. On my last payment situation, I never received an email or was able to see when I was paying off the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
elegantcaste
Site Experience Feedback
Aug 30, 2024
I love American Musical Supply! Because of AMS, I not only was able to upgrade to my dream phono cartridge, but also my dream headphones as well! However, the website is clunky and outdated, the user interface is giving Y2K/Web 1.0, and it's not the easiest to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bnyze Beats
Site Experience Feedback
Aug 30, 2024
I love how I can make payment on the item because times are little tuff right now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 30, 2024
The interaction was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandra
Site Experience Feedback
Aug 30, 2024
Honestly I didn’t notice anything bad about the website the experience was really good I will definitely order from you guys again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Terry O
Site Experience Feedback
Aug 30, 2024
I've purchased 4 acoustic guitars from American Musical Supply and they've always been excellent as well as their customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 30, 2024
Love the interaction with ams
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nate dog
Site Experience Feedback
Aug 30, 2024
I am not someone with alot of disposable income. The no credit check and payment plans make it possible for me to have some decent equipment that is usually unaffordable for me.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 30, 2024
Desk had couple of blemishes.instructions were sketchy on part of installation
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SirCharles The BassArtist
Post-Delivery Feedback
Aug 30, 2024
As usual I am pleased and shall continue to purchase merchandise from AMS.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ron
Site Experience Feedback
Aug 30, 2024
Very good place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ ROBERT PEREZ
Site Experience Feedback
Aug 30, 2024
Great experience no problems with with checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 30, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Novak
Site Experience Feedback
Aug 30, 2024
Did not have a bad shopping experience. The products are easy to find. And I love that I can pay on a monthly basis. Great website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Podcaster77
Site Experience Feedback
Aug 30, 2024
The process was very easy and I’m excited to get my new products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »