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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1301 - 1320 of 14,013

Reyes03

Site Experience Feedback

Aug 30, 2024

Me gusto comprar sin credito

Online Shopper

Post-Delivery Feedback

Aug 30, 2024

Thank you!

Debonaire

Post-Delivery Feedback

Aug 30, 2024

Well in a nutshell, you guys are the best. I had no problems at all, I have brought a lot of things from this company. Best thing ever

Darby

Post-Delivery Feedback

Aug 30, 2024

It was easy order and an affordable price. Came in a timely manner.

Pollo garfias

Site Experience Feedback

Aug 30, 2024

Pues la la berdad me gusta mucho creo que todo está muy bien no tengo que cambiar nada me gusta y solo lo tecomiendo con mis compañeros de música

Keyzz

Site Experience Feedback

Aug 30, 2024

It was easy to access items

Online Shopper

Site Experience Feedback

Aug 30, 2024

Good

Lazereth

Site Experience Feedback

Aug 30, 2024

great

Louiselisa

Site Experience Feedback

Aug 30, 2024

Very surprised and happy with the variety

K.G.

Post-Delivery Feedback

Aug 30, 2024

Great company

Buddy

Site Experience Feedback

Aug 30, 2024

As always AMS. I've been dealing with AMS For 2years and they helped me with great Assortment

J.R.

Site Experience Feedback

Aug 19, 2024

THE GOOD THINGS ABOUT THIS COMPANY IS THEY GET YOUR ITEMS TO YOU AS FAST AS POSSIBLE AND DO A GREAT JOB.


Post-Delivery Feedback

Aug 30, 2024

My name is James most call me J! My experience with this company was phenomenal absolutely amazing service I would encourage anyone to do business with American music supply awesome company to do business with

Wylde225

Site Experience Feedback

Aug 30, 2024

Was a good experience was my first time ordering so I'm excited to see if everything goes as described.

La roca

Site Experience Feedback

Aug 30, 2024

Good

Joe S.

Site Experience Feedback

Aug 30, 2024

Everything was good. I am a software engineer that works on full stack web applications including E-commerce, so my only negative would be to say that the site is outdate in terms of frontend UI and seeing that your extensions are .aspx I know it's outdated, haha.

Rob's Ghost

Site Experience Feedback

Aug 30, 2024

It was easy to find what I was looking for

coop

Site Experience Feedback

Aug 30, 2024

overall another great experience

ZMBYXVR

Site Experience Feedback

Aug 30, 2024

Everything was good up to the checkout process! It wasn't even a bad experience, just had a hassle changing my billing info.

Guitars

Site Experience Feedback

Aug 19, 2024

Fast and easy


Post-Delivery Feedback

Aug 30, 2024

PICK UPS WERE ON SALE

TommyGun

Site Experience Feedback

Aug 30, 2024

Very happy with AMS. Wish there were more drum kit options/brands but other than that I will always be 100% loyal to AMS!