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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1281 - 1300 of 14,013

bUNNYsNOWsHOEs

Site Experience Feedback

Aug 30, 2024

the checking out process can get tricky at times and confusing but over all i love the american musical supply

LarryH

Post-Delivery Feedback

Aug 30, 2024

I would definitely purchase all my music equipment from American music supply. They have great prices and have anything you want. They also have a no credit check deals on most instruments.

Richy

Site Experience Feedback

Aug 30, 2024

Always good!

LYLY

Site Experience Feedback

Aug 30, 2024

American Supply is totally recommended to you Musician.

Trip-bUNNYsNOWsHOEs

Site Experience Feedback

Aug 30, 2024

had a hard time removing items from cart. but fell upon a guitar i didn't know y'all sell. so it ended great!

Livebass

Site Experience Feedback

Aug 30, 2024

Easy pay makes it easy to get gear and pay it off with gig money.

Best deals

Site Experience Feedback

Aug 30, 2024

I love ams and there option to pay as you go would definitely recommend to a freind 10 out 10

Mary D

Post-Delivery Feedback

Aug 30, 2024

Great experience...extremely happy with the service and product! Will surely shop with them again!

Jay

Site Experience Feedback

Aug 30, 2024

It’s been a great and smooth process! So far all is well.hopefully the product is restocked soon so I can receive it asap!

Online Shopper

Site Experience Feedback

Aug 30, 2024

It was cool

Online Shopper

Site Experience Feedback

Aug 30, 2024

Good, God bless!

Online Shopper

Site Experience Feedback

Aug 30, 2024

Love it brought my cymbals off of here

Jamal

Site Experience Feedback

Aug 30, 2024

Good selection with great payment options! It AMS makes it easy to get great gear and to stay engaged with playing.

Elite sound entertainment

Site Experience Feedback

Aug 30, 2024

Loved it

James

Site Experience Feedback

Aug 30, 2024

I’m familiar with website and can use it effectively. However I would appreciate more newly released products selection.

Sir

Site Experience Feedback

Aug 30, 2024

No particular thoughts to share.

Shoe_Mender

Site Experience Feedback

Aug 30, 2024

I was very surprised during checkout to find that I will get a free 1 day shipping. This is incredible. I'm very excited now for my purchthe bad though I would have to say is they guitar that I bought didn't show the specs. On the mobile version of your website, so maybe you could change that.

Leeangelie

Site Experience Feedback

Aug 30, 2024

Very easy and comparable prices

Me

Site Experience Feedback

Aug 30, 2024

Always a good experience

Kai

Site Experience Feedback

Aug 30, 2024

Browsing and finding the products you want is very easy and has great recommendations for other products. When I finally went to purchase, it was quick and easy. great experience will be back.