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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1261 - 1280 of 14,013

Mike

Site Experience Feedback

Aug 31, 2024

Great! love you guys!

KG

Post-Delivery Feedback

Aug 31, 2024

I am a long time customer of american musical supply. It’s the best!!

Skitzer

Site Experience Feedback

Aug 31, 2024

So far so good had problems we it's my card last time hopefully that won't happen again if it does then I'm done with this for sure

Randy

Site Experience Feedback

Aug 31, 2024

Great no hassle

Smokey T

Site Experience Feedback

Aug 21, 2024

Had to try method of payment several times before it took


Post-Delivery Feedback

Aug 31, 2024

I was pleased with availability and price, I have told most of my musician friends to check AMS before their next purchase

Aaron G

Post-Delivery Feedback

Aug 31, 2024

AMS consistently delivers perfect service, I am always happy with my purchases. Also this time they had a PreSonus bundle that was very affordable and is great for recording.

JP

Site Experience Feedback

Aug 31, 2024

I love AMS’s easy-to-use website, their wishlist functionality, and their payment plans!

Witchy Women

Site Experience Feedback

Aug 22, 2024

Interaction was positive


Post-Delivery Feedback

Aug 31, 2024

Awesome Experience,Great Company

DJ TINY TIM

Site Experience Feedback

Aug 31, 2024

Everything was smooth

Rick

Site Experience Feedback

Aug 25, 2024

Good


Post-Delivery Feedback

Aug 31, 2024

I would and have recommended others to AMS. The service is fast, the payment plan is just right for my budget. Come one, come all for good deals and payment plans. You all will love doing business with AMS.

Ejg2

Site Experience Feedback

Aug 20, 2024

Fast and easy transaction.


Post-Delivery Feedback

Aug 31, 2024

1 item was just a little bit under my expectations, so returning it was my best option. Return was easy and painless.most items end up remaining with me.

Buddy

Site Experience Feedback

Aug 24, 2024

Overall my experience was great. Load times were a little slower but still very fast. Loved using the site


Post-Delivery Feedback

Aug 31, 2024

Just amazing website and amazing inventory. Very easy to use and very affordable.

Antonio

Site Experience Feedback

Aug 31, 2024

Easy to navigate and find what I was looking for, a bit of lag but no big deal

Online Shopper

Site Experience Feedback

Aug 31, 2024

It was okay.however it is archaic compared to other competitors online.

Online Shopper

Site Experience Feedback

Aug 31, 2024

Very fast Very smooth

Ed The Head

Site Experience Feedback

Aug 31, 2024

Pleased with all orders purchased. No problems and appreciate payment plans with no credit check !! Thank You.

Enrique

Site Experience Feedback

Aug 31, 2024

Ordering went smooth no hiccups.

Lil209

Site Experience Feedback

Aug 31, 2024

All was good

Online Shopper

Site Experience Feedback

Aug 31, 2024

User friendly site. No complaints

Tiff

Site Experience Feedback

Aug 31, 2024

This website was very easy to use and I love the selection of products they're unique