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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1241 - 1260 of 14,013

Anthony

Site Experience Feedback

Aug 31, 2024

More exclusive items

Ki

Site Experience Feedback

Aug 31, 2024

When browsing when you hit the back button it resets all the search options

Cub

Site Experience Feedback

Aug 31, 2024

Good overall

Online Shopper

Post-Delivery Feedback

Aug 31, 2024

All aspects of purchase were professional never had a problem!

chriszembamusic

Site Experience Feedback

Aug 31, 2024

Pretty straightforward easy to finish the transaction and I like the multiple options as far as payment plans

Kip

Site Experience Feedback

Aug 31, 2024

It was great as usual!!

rocsteady808

Site Experience Feedback

Aug 24, 2024

I think American Musical is the best website to shop for gear. It’s a clean looking website. The overall look could maybe get an update, it’s still nice though. When checking out, you have the option to make payments which is how things should always be for all people. My only gripe with this website is that sometimes (in rare cases) it won’t have the gear you’re looking for.


Post-Delivery Feedback

Aug 31, 2024

My order was a delayed by a few days, but its ok. The product I received was in good shape and exactly what I wanted.

Jaedaone

Site Experience Feedback

Aug 16, 2024

The site is awesome. I never thought I would be able to afford dj equipment ever.


Post-Delivery Feedback

Aug 31, 2024

Always satisfied.I tell all my friends who dj or just us instruments about AMS.

Online Shopper

Post-Delivery Feedback

Aug 31, 2024

Thank You all things were done decent and in order!

Richard

Site Experience Feedback

Aug 31, 2024

Love everything you guys do for us broke musicians!

Dj Rich

Site Experience Feedback

Aug 31, 2024

Experience was easy to navigate

Horsehead

Site Experience Feedback

Aug 31, 2024

Good experience

Perry

Site Experience Feedback

Aug 31, 2024

Load times were slow but everything else was a breeze. Thank you

Bezzy

Site Experience Feedback

Aug 31, 2024

I had no issues. It was good.

Apple21502

Site Experience Feedback

Aug 31, 2024

I had an excellent experience with this website.

sua

Site Experience Feedback

Aug 31, 2024

Need to know if you offer repairs or you have any local contractors to repair you products?

Joshua

Site Experience Feedback

Aug 31, 2024

Great Gear from a Great Provider

Pete

Site Experience Feedback

Aug 31, 2024

Great, this is the best company

Great

Site Experience Feedback

Aug 31, 2024

Great

Músico

Site Experience Feedback

Aug 31, 2024

En general fue buena la experiencia. Aunque aún no sé si el envío llegue a tiempo.