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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1221 - 1240 of 14,013

SDT

Site Experience Feedback

Sep 01, 2024

it was a great experience. I knew I was looking for you had it the terms were acceptable. Check out procedure was easy. I’m in.

AJ

Site Experience Feedback

Sep 01, 2024

Great price fast shipping

Jimmyjames

Site Experience Feedback

Sep 01, 2024

Easy

Online Shopper

Site Experience Feedback

Sep 01, 2024

Great

User

Site Experience Feedback

Sep 01, 2024

Always like to order online, all the information it’s accurate and the shipping for sure arrives on time

DJ Maniac

Site Experience Feedback

Sep 01, 2024

Very good

DJ Johnny G

Site Experience Feedback

Sep 01, 2024

Very good experience - bought over 6 items thus far and if the service remains the same (or better) I plan on continuing to order from you

Online Shopper

Post-Delivery Feedback

Sep 01, 2024

10/10

Dude

Site Experience Feedback

Sep 01, 2024

All things were good

Mariana

Site Experience Feedback

Aug 24, 2024

For me, it is a significant advantage to be able to contact the manager and even on weekends. Pleases a wide range of goods in the store. And a nice bonus is a free warranty.


Post-Delivery Feedback

Sep 01, 2024

For me was important good price and quickly delivery. I ordered online and have my digital piano after 3 day.

Ray Ray

Site Experience Feedback

Aug 28, 2024

Very good


Post-Delivery Feedback

Sep 01, 2024

I would recommend this company

BabyJack

Site Experience Feedback

Aug 26, 2024

Great experience


Post-Delivery Feedback

Sep 01, 2024

excellent

Wade

Site Experience Feedback

Sep 01, 2024

The search bar was easy to find and use. I put in a broad search request and what I was looking for came right up so it was too easy to purchase.

Louden

Site Experience Feedback

Sep 01, 2024

I can't expect perfection. But AMS has been close. I have a Guitar Center 2 miles from my home and yet I chose AMS over GC because of price and ease in ordering. Whenever I've needed to speak to someone on the phone, they've been knowledgeable, efficient, and easy to speak.

Loren

Site Experience Feedback

Sep 01, 2024

That’s was amazing to do my 1st purchase on AMS, i really liked the way they protect my privacy.

Cephas13

Site Experience Feedback

Sep 01, 2024

Good experience looking forward to my new mpc

Cryptosatan333

Site Experience Feedback

Sep 01, 2024

It was a very easy process.I thought it was really good and fast

Stellar3

Site Experience Feedback

Aug 31, 2024

Pretty good. Not everything I clicked on responded though.

Online Shopper

Site Experience Feedback

Aug 31, 2024

N/A

Jay

Site Experience Feedback

Aug 31, 2024

Only place I buy my equipment