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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1201 - 1220 of 14,013

Spirit

Site Experience Feedback

Sep 01, 2024

I like it and it was very easy to navigate and checkout

Dj Mystic

Site Experience Feedback

Sep 01, 2024

Nothing bad to always find what I need never had any issues when ordering for looking for items on here

Polaris

Site Experience Feedback

Sep 01, 2024

Would prefer UPS or USPS, FedEx is not reliable in my area.

jorge

Site Experience Feedback

Sep 01, 2024

great site! easy to purchase and quality instruments!

HARV

Site Experience Feedback

Sep 01, 2024

It was fine. My internet connection is not great but that's on me. Oberall a good experience for musicians operating within a budget.

Kai

Site Experience Feedback

Sep 01, 2024

Overall I have had a great experience with the service. The payment options as well as the various options for goods is worth it’s right. Easy review checks as well.

BA

Site Experience Feedback

Sep 01, 2024

Exceptional

Gator

Site Experience Feedback

Sep 01, 2024

You guys are great no complaints

Drewlock Holmes

Site Experience Feedback

Sep 01, 2024

Great products and great company.

Mch

Site Experience Feedback

Aug 26, 2024

All went well just long to ckeck put site slow


Post-Delivery Feedback

Sep 01, 2024

All well have gotten many items in past and no concerns

RussB

Site Experience Feedback

Sep 01, 2024

Its a good site, only can it be slower loading. Other than that I have used AMS for at least 8-10yrs. So far everything has been good. Through AMS I've been able to get instruments I've alway wanted but couldn't afford.

IslandBoi

Site Experience Feedback

Aug 26, 2024

Excited about to ability to make payment arrangements. Definitely makes purchasing gears and instruments we can only dream of having, much more attainable. Thank you American Musical Supply for the amazing service you all provide. Looking forward to the next purchase!

C

Site Experience Feedback

Sep 01, 2024

Good and fast

Bt

Site Experience Feedback

Sep 01, 2024

Fast free shipping is a huger plus

Online Shopper

Site Experience Feedback

Sep 01, 2024

Excellent

Online Shopper

Site Experience Feedback

Sep 01, 2024

Great

Tim

Site Experience Feedback

Sep 01, 2024

American Musicical

DJ NITA-DON

Site Experience Feedback

Sep 01, 2024

This transaction was smooth

Online Shopper

Site Experience Feedback

Sep 01, 2024

Ok

Chris

Site Experience Feedback

Sep 01, 2024

Experience was great wish there was more options for loyalty customers.