American Musical Supply Reviews - 14,013 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1201 - 1220 of 14,013
Spirit
Site Experience Feedback
Sep 01, 2024
I like it and it was very easy to navigate and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj Mystic
Site Experience Feedback
Sep 01, 2024
Nothing bad to always find what I need never had any issues when ordering for looking for items on here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Polaris
Site Experience Feedback
Sep 01, 2024
Would prefer UPS or USPS, FedEx is not reliable in my area.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jorge
Site Experience Feedback
Sep 01, 2024
great site! easy to purchase and quality instruments!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HARV
Site Experience Feedback
Sep 01, 2024
It was fine. My internet connection is not great but that's on me. Oberall a good experience for musicians operating within a budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kai
Site Experience Feedback
Sep 01, 2024
Overall I have had a great experience with the service. The payment options as well as the various options for goods is worth it’s right. Easy review checks as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BA
Site Experience Feedback
Sep 01, 2024
Exceptional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gator
Site Experience Feedback
Sep 01, 2024
You guys are great no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drewlock Holmes
Site Experience Feedback
Sep 01, 2024
Great products and great company.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mch
Site Experience Feedback
Aug 26, 2024
All went well just long to ckeck put site slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mch
Post-Delivery Feedback
Sep 01, 2024
All well have gotten many items in past and no concerns
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
RussB
Site Experience Feedback
Sep 01, 2024
Its a good site, only can it be slower loading. Other than that I have used AMS for at least 8-10yrs. So far everything has been good. Through AMS I've been able to get instruments I've alway wanted but couldn't afford.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
IslandBoi
Site Experience Feedback
Aug 26, 2024
Excited about to ability to make payment arrangements. Definitely makes purchasing gears and instruments we can only dream of having, much more attainable. Thank you American Musical Supply for the amazing service you all provide. Looking forward to the next purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
C
Site Experience Feedback
Sep 01, 2024
Good and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bt
Site Experience Feedback
Sep 01, 2024
Fast free shipping is a huger plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 01, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 01, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Site Experience Feedback
Sep 01, 2024
American Musicical
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ NITA-DON
Site Experience Feedback
Sep 01, 2024
This transaction was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 01, 2024
Ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 01, 2024
Experience was great wish there was more options for loyalty customers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »