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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1181 - 1200 of 14,013

Gtrplayr421

Site Experience Feedback

Sep 02, 2024

As always, a great purchasing experience.

Reggaemuffin

Site Experience Feedback

Sep 02, 2024

Excellent experience

Roe

Site Experience Feedback

Sep 02, 2024

Love the offer of interest free payment plans

Yeah

Site Experience Feedback

Sep 02, 2024

I think the overall color of the site needs refreshing

Boogie

Site Experience Feedback

Sep 02, 2024

Everything was A ok! I have nothing good or bad to say. Just wish they had more coupons/discounts/special offers.

G.

Site Experience Feedback

Sep 02, 2024

Would like to see more promo availability

Apostle D

Site Experience Feedback

Sep 02, 2024

Always find what I need in a great product at a good price

Sudds

Site Experience Feedback

Sep 02, 2024

The website still look a bit ghetto but overall love how i can start my DJ business with credit checks. I wish there was a way to report to credit bureau when debt is paid off to increase credit score

Yas

Site Experience Feedback

Sep 02, 2024

Happy with the payment options.

D. Allen

Site Experience Feedback

Sep 01, 2024

Simple smooth checkout process, all in the average AMS experience. Woooooo guitar month!! Thanks AMS

GAK

Site Experience Feedback

Sep 01, 2024

I purchased a Yamaha p525 back in March of this year. I used your monthly payment program and had no issues with that part of your services but I would note that I didn't receive or maybe I didn't see it, a email knowledgeing that all payments had been submitted or just a "Thank You" for successfuly useing the monthly payment system. Our POS system was helpful, it know that I all paid up. I almost made a extra payment. Thanks

TFB

Site Experience Feedback

Aug 27, 2024

All is well


Post-Delivery Feedback

Sep 01, 2024

The Ludwig Pocket kit I wanted was in stock with multiple color options available and it showed up 2 days later as promised

Bodine

Site Experience Feedback

Sep 01, 2024

I have always had a good experience but if I get a guitar from here it always needs a set up

Gianna

Site Experience Feedback

Sep 01, 2024

It was the only website in the US I found what I was looking for.

Hvacdad

Site Experience Feedback

Sep 01, 2024

Good interaction, found exactly what I wanted and was even able to do payments over a year Wich really helps me out. Have a large family and money isn’t very available all the time

Zach

Site Experience Feedback

Sep 01, 2024

All good. Found exactly what I was looking for!

KingFelix

Site Experience Feedback

Sep 01, 2024

It was quick easy no hassle.

Robert

Site Experience Feedback

Sep 01, 2024

Great

XchimiX

Site Experience Feedback

Sep 01, 2024

I’ve only looked but was to afraid to chase my goals and I decided to jump on it now.

Stumpy

Site Experience Feedback

Sep 01, 2024

Very good, I buy a lot of dj equipment and I am always satisfied items were always delivered within or before timeframe