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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1161 - 1180 of 14,013

MLytell

Post-Delivery Feedback

Sep 02, 2024

I Recommend AMS ! On time deliveries, great Customer service, and products re in stock. Very good availability as well.

Kevon9905

Site Experience Feedback

Sep 02, 2024

Sometimes it’s not always easy to make big purchases at one time but the payment options it makes it very easy to stay in business and have what I need to get my gigs done while looking and sounding professional and that would not be possible without out American Music Supply, they will continue to get by business over and over again.

Online Shopper

Site Experience Feedback

Sep 02, 2024

not common , you are the best

Brotherrob

Site Experience Feedback

Aug 28, 2024

great experence


Post-Delivery Feedback

Sep 02, 2024

great prices support and product

Balls

Site Experience Feedback

Sep 02, 2024

Everything I wanted was easy to find. I only had to type in the search one time

Streetzz

Site Experience Feedback

Sep 02, 2024

Yall the best

Junebug Studios

Site Experience Feedback

Sep 02, 2024

Great products and customer service

flynn

Site Experience Feedback

Aug 22, 2024

great love you folks


Post-Delivery Feedback

Sep 02, 2024

love ams been with you folk for years but this my first bad purchase got the s61 kontact keyboard an its does not work

S.M.

Site Experience Feedback

Sep 02, 2024

No issues at all

Bal

Site Experience Feedback

Sep 02, 2024

I had a great experience with this site

Matt

Site Experience Feedback

Sep 02, 2024

Very good wedsite to buy instruments, I like it a lot I literally find everything I need in this website,

Online Shopper

Site Experience Feedback

Aug 28, 2024

It’s was good


Post-Delivery Feedback

Sep 02, 2024

Yes I would recommend American music supply

Dj Curt Nice

Post-Delivery Feedback

Sep 02, 2024

I always tell my Dj peers about American Music supply,and I say that they have a huge inventory and they deliver fast and customer service and the sales team are great to talk to and work with

Gedsall

Site Experience Feedback

Sep 02, 2024

More payment options would be beneficial Utilizing Affirm for purchasing would allow more purchasing

rra

Site Experience Feedback

Sep 02, 2024

I really like the payment plans. I would appreciate if some sort of discounts were available.

Skd7787

Site Experience Feedback

Sep 02, 2024

Good

Wulf

Post-Delivery Feedback

Sep 02, 2024

The process was easy and payment options make the buying experience enjoyable and affordable.

MichaelT

Post-Delivery Feedback

Sep 02, 2024

Great service and great place

DJ Coach

Site Experience Feedback

Sep 02, 2024

I am a long-time customer and have no plans to stop shopping with your company.

freddy

Site Experience Feedback

Sep 02, 2024

very good