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American Home Shield | Home Warranty Company Reviews - 11,288 Review - 8.8/10

Dec 4, 2024
American Home Shield Corporation is an American home warranty company that administers home warranty contracts on major home systems and appliances.

American Home Shield | Home Warranty Company Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery8.6 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%80%

Neutral

15%15%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

8.8 out of 10

Recent Reviews for American Home Shield | Home Warranty Company

Showing 1 - 20 of 11,288

Greatness

Site Experience Feedback

Dec 03, 2024

Easy and to the point

Sam king

Site Experience Feedback

Dec 03, 2024

Very good

central

Site Experience Feedback

Dec 03, 2024

it was okay, some problem with entering information. The coverage AHS provides is not very sufficient for an HVAC system as these units cost a lot more these days.

Durga

Site Experience Feedback

Dec 03, 2024

Website is clear and intuitive. What is covered vs not covered is clearly stated. But I am going to spend $600 a year for this protection plan, but not sure if I will ever need repairs that cost more than this amount in an year. I would have loved if the prices are ~$400/year. Or if I had an option with lower monthly payment and higher one time deductible.

Tina Lewis

Site Experience Feedback

Dec 03, 2024

The website was clear and easy to understand

Online Shopper

Site Experience Feedback

Dec 03, 2024

Easy enough to sign up.

OHSY

Site Experience Feedback

Dec 03, 2024

I WOULD LIKE TO PAY ANNUALLY????

JW

Site Experience Feedback

Dec 03, 2024

N

Trudy

Site Experience Feedback

Dec 03, 2024

Satisfied with online info and discount

SLopez

Site Experience Feedback

Dec 03, 2024

It was so easy I was a bit sceptical. A friend referred me. Nothing bad at all.

Harkaway

Site Experience Feedback

Dec 03, 2024

All good. I was with AHS before and left but came back

LMT

Post-Delivery Feedback

Dec 03, 2024

Easy subscription process; resonable premiums.

YT

Site Experience Feedback

Dec 03, 2024

Great

sancho

Site Experience Feedback

Dec 03, 2024

american home shield is the best

RichieB

Site Experience Feedback

Dec 03, 2024

All went well with rep

Online Shopper

Site Experience Feedback

Dec 03, 2024

Easy to navigate.

GH

Site Experience Feedback

Dec 03, 2024

So far, so good....

Online Shopper

Site Experience Feedback

Dec 03, 2024

It was perfect

Julia P

Site Experience Feedback

Dec 03, 2024

I am a local realtor and homeowner, and I recommend this home warranty constantly.

Online Shopper

Site Experience Feedback

Dec 03, 2024

It was quick and easy.