Jamie C
Post-Delivery FeedbackAug 19, 2026
Ordered product, THEN received a free shipping coupon (I paid 10$ shipping for a 30$ item). Next was informed that item would be back ordered for almost 2 weeks. Called customer service at 2:30 in the afternoon EST, no one answered 12 hr /7 days a week not true…
Then sent email, to which was sent a reply that it would not be in stock until 8/15.
At that point I ordered from a competitor and called the next day back to customer service (which did answer this time) and told them I wanted to cancel my order. ( less than 12 hours had passed since my “back ordered”email. Then customer service as very curt and told me the “item had shipped from the warehouse and could not be cancelled “ NOT 12 HOURS SINCE THE EMAIL STATED IT WAS BACKORDERED FOR DAYS!
Then customer service informed me I can return the product if it was u opened and paid the shipping back.
At that point I’ll just keep it like you wanted so you get the sale rather than pay 20$ for shipping on a 30$ toy I don’t even have…you won…
BTW….the toy ordered from your competition arrived 2 days before the one I ordered from you.
I don’t believe I will ever do business, nor recommend doing business with A&E again. Now I’m flooded with “free gifts”/“free shipping”….
Abysmal customer service. Horrible optics.