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Tobacco General Reviews - 1,574 Review - 9.5/10

Nov 21, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%9%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 1 - 20 of 1,574

pauly

Post-Delivery Feedback

Nov 20, 2024

When I place the order they keep me updated at all times love it

ez1

Site Experience Feedback

Nov 18, 2024

This website is very easy to use.

PAPA G 4$

Site Experience Feedback

Nov 17, 2024

I love the convenience and being able to shop online. You have a very large selection to the choose from

Big D

Site Experience Feedback

Nov 16, 2024

The website is easy to navigate. It was quick and easy to locate the items that I needed. The checkout was quick and easy. It took a little over a minute from entering the website, selecting the items that I wanted, checking out, to exiting the website.

ABBY

Site Experience Feedback

Nov 04, 2024

don't know first order

Bart

Site Experience Feedback

Nov 15, 2024

None

Big Tex

Site Experience Feedback

Nov 15, 2024

Love the convenience.

Yuchi

Site Experience Feedback

Nov 07, 2024

Good


Post-Delivery Feedback

Nov 15, 2024

Choosing your products is a very correct choice.

curious

Site Experience Feedback

Nov 14, 2024

I believe the check-out was a little different than the time before, and it charged me this time for shipping protection when I didn't ask for it, but I hope nothing is damaged because tubes have been before, and more than once, but not last time.

Darla

Site Experience Feedback

Nov 14, 2024

Really easy to navigate website. Quick checkout too!

1woodward1

Site Experience Feedback

Nov 14, 2024

decent experience

SeNS

Site Experience Feedback

Nov 04, 2024

I've ordered stuff from tobaccogeneral many years before but a very first time this year. They are really good, and keep good prices over the years! I really appreciate this!


Post-Delivery Feedback

Nov 14, 2024

Purchase was really easy, delivery time is short, and received items are great! I already recommended Tobacco General to couple my friends and they are happy too! Thank you!

Tomcat

Site Experience Feedback

Nov 13, 2024

Good experience

Excellent Service

Site Experience Feedback

Nov 13, 2024

A good website & company with excellent service.

Online Shopper

Site Experience Feedback

Nov 12, 2024

Great experience

TxOldefart

Site Experience Feedback

Oct 30, 2024

Easy in, easy out. Found my products quickly & checkout was a breeze. If I receive my products on time I will be back for sure!!! Thank You TG


Post-Delivery Feedback

Nov 10, 2024

If you want to avoid getting ripped off by tobacco stores & smoke shops Tobacco General is the way to go. It's quick & easy & the savings are unmatched anywhere. I'll never go back to our local tobacco stores.

Adam C.

Site Experience Feedback

Nov 10, 2024

The site has an excellent on variety of product to choose from. And it is very user friendly. It would be nice to have free shipping when you spend so much money on an order. I wish that was an option. Otherwise, it's a great site.

Bug

Site Experience Feedback

Nov 09, 2024

Easy to navigate and checkout process is fast

JohnnyE

Site Experience Feedback

Nov 08, 2024

You don't carry Hot Rod tubes which are a very popular brand. I would really like to see them available.

Baboo1225

Site Experience Feedback

Nov 07, 2024

Simple to use, easy to find my products I buy regularly, ease of checkout. The shipping fees are a bit high, but overall satisfaction with website.