Tobacco General Reviews - 1,574 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 9% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 1 - 20 of 1,574
pauly
Post-Delivery Feedback
Nov 20, 2024
When I place the order they keep me updated at all times love it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ez1
Site Experience Feedback
Nov 18, 2024
This website is very easy to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
PAPA G 4$
Site Experience Feedback
Nov 17, 2024
I love the convenience and being able to shop online. You have a very large selection to the choose from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big D
Site Experience Feedback
Nov 16, 2024
The website is easy to navigate. It was quick and easy to locate the items that I needed. The checkout was quick and easy. It took a little over a minute from entering the website, selecting the items that I wanted, checking out, to exiting the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ABBY
Site Experience Feedback
Nov 04, 2024
don't know first order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bart
Site Experience Feedback
Nov 15, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big Tex
Site Experience Feedback
Nov 15, 2024
Love the convenience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Yuchi
Site Experience Feedback
Nov 07, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yuchi
Post-Delivery Feedback
Nov 15, 2024
Choosing your products is a very correct choice.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
curious
Site Experience Feedback
Nov 14, 2024
I believe the check-out was a little different than the time before, and it charged me this time for shipping protection when I didn't ask for it, but I hope nothing is damaged because tubes have been before, and more than once, but not last time.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Darla
Site Experience Feedback
Nov 14, 2024
Really easy to navigate website. Quick checkout too!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
1woodward1
Site Experience Feedback
Nov 14, 2024
decent experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
SeNS
Site Experience Feedback
Nov 04, 2024
I've ordered stuff from tobaccogeneral many years before but a very first time this year. They are really good, and keep good prices over the years! I really appreciate this!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SeNS
Post-Delivery Feedback
Nov 14, 2024
Purchase was really easy, delivery time is short, and received items are great! I already recommended Tobacco General to couple my friends and they are happy too! Thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tomcat
Site Experience Feedback
Nov 13, 2024
Good experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Excellent Service
Site Experience Feedback
Nov 13, 2024
A good website & company with excellent service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
TxOldefart
Site Experience Feedback
Oct 30, 2024
Easy in, easy out. Found my products quickly & checkout was a breeze. If I receive my products on time I will be back for sure!!! Thank You TG
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TxOldefart
Post-Delivery Feedback
Nov 10, 2024
If you want to avoid getting ripped off by tobacco stores & smoke shops Tobacco General is the way to go. It's quick & easy & the savings are unmatched anywhere. I'll never go back to our local tobacco stores.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Adam C.
Site Experience Feedback
Nov 10, 2024
The site has an excellent on variety of product to choose from. And it is very user friendly. It would be nice to have free shipping when you spend so much money on an order. I wish that was an option. Otherwise, it's a great site.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Bug
Site Experience Feedback
Nov 09, 2024
Easy to navigate and checkout process is fast
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
JohnnyE
Site Experience Feedback
Nov 08, 2024
You don't carry Hot Rod tubes which are a very popular brand. I would really like to see them available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Baboo1225
Site Experience Feedback
Nov 07, 2024
Simple to use, easy to find my products I buy regularly, ease of checkout. The shipping fees are a bit high, but overall satisfaction with website.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »