Sole Provisions Reviews - 671 Reviews - /10
2018
Winner
Circle of
Excellence
4 years
Sole Provisions Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
Unavailable
Would Shop Here Again:
Unavailable
Likelihood To Recommend:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Sole Provisions
Showing 1 - 20 of 671
Chicken
Post-Delivery Feedback
Sep 29, 2024
Correct, timely delivery. Good product
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Lee
Post-Delivery Feedback
Aug 04, 2024
My most recent experience was the awesome experience from the shoe salesman who waited on me in the store. He was so great and brought out all these beautiful shoes because he knew my style and what was right for my comfort level. I would recommend Sole to friends and family. I already told my daughter to come back to the store with me on my next purchase. We are returning customers!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Mike
Site Experience Feedback
Jul 05, 2024
Very good experience so far. This is my 1st purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
T
Site Experience Feedback
Jul 12, 2024
I needed dressy shoes with arch support for a wedding and a cocktail party. I tried on six or seven pairs of shoes, and the sales person ordered my favorite in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nanima
Site Experience Feedback
Jul 10, 2024
The ordering process was quick and easy. I can't offer anything on service because I have not received my order yet.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Nanima
Post-Delivery Feedback
Jul 24, 2024
This was my first time purchasing from Sole Provisions. They had the shoes I was having difficulty finding in my size. I perused the website and their prices were in line with other similar stores. The online purchase was easy & the delivery was on time. Sadly, the shoes didn't fit and I had to return them. The return policy & procedure were easy to follow and my refund was quick. I look forward to buying from them again in the near future
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 12, 2024
It was a very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cd
Site Experience Feedback
Jul 13, 2024
Website was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cd
Post-Delivery Feedback
Jul 22, 2024
Saw shoe in store but walked away because of the fit... came back just recently and tried it again and they seemed to fit much better. And they were on sale. Love the shoe
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Jul 11, 2024
Kate was an awesome salesperson…very knowledgeable about the product and in recommending the right shoe for my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Post-Delivery Feedback
Jul 21, 2024
Katie is a very professional, knowledgeable sales agent. I told her my needs and she knew exactly what to suggest. I tried in2 pairs of sneakers and purchased one of them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dove
Site Experience Feedback
Jul 10, 2024
I noticed that you had a lower price for the product I was interested in.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Dove
Post-Delivery Feedback
Jul 21, 2024
I placed an order for the Birkenstock big buckle Arizona in the sandcastle color. After an extensive search for my size, which was out of stock in numerous locations, I discovered soleprovision. Not only did they have my size in stock, but they also offered it at a significantly reduced price of $26.00 less. I express my gratitude for their exceptional service.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Happy Camper
Post-Delivery Feedback
Jul 21, 2024
I purchased my shoes through Alan’s Shoe Store. Very comfortable, well made shoes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jim
Post-Delivery Feedback
Jul 20, 2024
This is a fabulous location (InStep North Austin). The staff is highly knowledgeable and super helpful. Very busy location, get there early. They handle phone orders exceptionally well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
cras
Site Experience Feedback
Jul 15, 2024
Awesome customer service. Allen shoes rocks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Des
Site Experience Feedback
Jul 15, 2024
To the point
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
SteinyFC
Site Experience Feedback
Jul 15, 2024
Bought at Pegasus. They called in the order on my behalf. Came a week late.
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- Full ratings for this review »
Locatz
Site Experience Feedback
Jul 14, 2024
The website was easy to use and I plan to shop with Sole Provisions again in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CW
Post-Delivery Feedback
Jul 14, 2024
Super helpful and knowledgeable staff! They carry quality products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Margaret
Site Experience Feedback
Jul 14, 2024
At first I received an error when adding the beige shoes to my cart. I then added the black ones successfully and added the second color successfully afterwards. Lived using the quick payment options. I used Apple Pay.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
elleng
Site Experience Feedback
Jul 08, 2024
Very positive and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
elleng
Post-Delivery Feedback
Jul 14, 2024
Excellent shopping experience !!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Zoe
Site Experience Feedback
Jul 13, 2024
No other website had the shoe/size I needed. Sole provisions had exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SteinyFC
Site Experience Feedback
Jul 13, 2024
Bought at Pegasus and told arrive in 2-3 days. Now will be a week. Not happy. Too many choices out there to buy from
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
- Full ratings for this review »