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Sole Provisions Reviews - 671 Reviews - /10

Sole Provisions committed to constantly carrying a great selection of the best comfort footwear from the world's hottest brands. Their shoe stores are dedicated to providing expert service and an amazing hand-curated footwear selection to suit every aesthetic and lifestyle need.
Circle of Excellence - Sole Provisions

2018
Winner

Circle of
Excellence

4 years

Sole Provisions Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Sole Provisions

Showing 1 - 20 of 671

Chicken

Post-Delivery Feedback

Sep 29, 2024

Correct, timely delivery. Good product

Lee

Post-Delivery Feedback

Aug 04, 2024

My most recent experience was the awesome experience from the shoe salesman who waited on me in the store. He was so great and brought out all these beautiful shoes because he knew my style and what was right for my comfort level. I would recommend Sole to friends and family. I already told my daughter to come back to the store with me on my next purchase. We are returning customers!

Mike

Site Experience Feedback

Jul 05, 2024

Very good experience so far. This is my 1st purchase

T

Site Experience Feedback

Jul 12, 2024

I needed dressy shoes with arch support for a wedding and a cocktail party. I tried on six or seven pairs of shoes, and the sales person ordered my favorite in my size.

Nanima

Site Experience Feedback

Jul 10, 2024

The ordering process was quick and easy. I can't offer anything on service because I have not received my order yet.


Post-Delivery Feedback

Jul 24, 2024

This was my first time purchasing from Sole Provisions. They had the shoes I was having difficulty finding in my size. I perused the website and their prices were in line with other similar stores. The online purchase was easy & the delivery was on time. Sadly, the shoes didn't fit and I had to return them. The return policy & procedure were easy to follow and my refund was quick. I look forward to buying from them again in the near future

Online Shopper

Site Experience Feedback

Jul 12, 2024

It was a very good experience

Cd

Site Experience Feedback

Jul 13, 2024

Website was easy.


Post-Delivery Feedback

Jul 22, 2024

Saw shoe in store but walked away because of the fit... came back just recently and tried it again and they seemed to fit much better. And they were on sale. Love the shoe

Deb

Site Experience Feedback

Jul 11, 2024

Kate was an awesome salesperson…very knowledgeable about the product and in recommending the right shoe for my needs.


Post-Delivery Feedback

Jul 21, 2024

Katie is a very professional, knowledgeable sales agent. I told her my needs and she knew exactly what to suggest. I tried in2 pairs of sneakers and purchased one of them.

Dove

Site Experience Feedback

Jul 10, 2024

I noticed that you had a lower price for the product I was interested in.


Post-Delivery Feedback

Jul 21, 2024

I placed an order for the Birkenstock big buckle Arizona in the sandcastle color. After an extensive search for my size, which was out of stock in numerous locations, I discovered soleprovision. Not only did they have my size in stock, but they also offered it at a significantly reduced price of $26.00 less. I express my gratitude for their exceptional service.

Happy Camper

Post-Delivery Feedback

Jul 21, 2024

I purchased my shoes through Alan’s Shoe Store. Very comfortable, well made shoes.

Jim

Post-Delivery Feedback

Jul 20, 2024

This is a fabulous location (InStep North Austin). The staff is highly knowledgeable and super helpful. Very busy location, get there early. They handle phone orders exceptionally well.

cras

Site Experience Feedback

Jul 15, 2024

Awesome customer service. Allen shoes rocks!

Des

Site Experience Feedback

Jul 15, 2024

To the point

SteinyFC

Site Experience Feedback

Jul 15, 2024

Bought at Pegasus. They called in the order on my behalf. Came a week late.

Locatz

Site Experience Feedback

Jul 14, 2024

The website was easy to use and I plan to shop with Sole Provisions again in the future.

CW

Post-Delivery Feedback

Jul 14, 2024

Super helpful and knowledgeable staff! They carry quality products

Margaret

Site Experience Feedback

Jul 14, 2024

At first I received an error when adding the beige shoes to my cart. I then added the black ones successfully and added the second color successfully afterwards. Lived using the quick payment options. I used Apple Pay.

elleng

Site Experience Feedback

Jul 08, 2024

Very positive and easy to navigate.


Post-Delivery Feedback

Jul 14, 2024

Excellent shopping experience !!!

Zoe

Site Experience Feedback

Jul 13, 2024

No other website had the shoe/size I needed. Sole provisions had exactly what I was looking for!

SteinyFC

Site Experience Feedback

Jul 13, 2024

Bought at Pegasus and told arrive in 2-3 days. Now will be a week. Not happy. Too many choices out there to buy from