Home > Health & Beauty > LovelySkin

LovelySkin Reviews - 19,900 Review - 9.7/10

Dec 2, 2024
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.
Circle of Excellence - LovelySkin

2023
Platinum

Circle of
Excellence

13 years

LovelySkin Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.6 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.7 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

91%92%

Neutral

7%7%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Recent Reviews for LovelySkin

Showing 1 - 20 of 19,900

I HAVE NO NICKNAME

Site Experience Feedback

Nov 30, 2024

Good interactions.

Packy

Site Experience Feedback

Nov 30, 2024

It was easier than most sites, and has good prices.

Online Shopper

Site Experience Feedback

Nov 30, 2024

Hope to see a replacement for the men's post shave cream soon.

Online Shopper

Site Experience Feedback

Nov 30, 2024

I have been ordering from LovelySkin for many years and have always had a good experience.

Panda-boy

Site Experience Feedback

Nov 30, 2024

I love the products on this site. I come back often and love the samples, updates, and savings codes I receive often!

Pat

Site Experience Feedback

Nov 30, 2024

Good selection. Ease of ordering.

Caitlin

Site Experience Feedback

Nov 30, 2024

Great website, loved that my store credit was automatically applied at checkout. Amazing sample selection

Online Shopper

Site Experience Feedback

Nov 30, 2024

Everything was easy to find and had very good deals .

KDS

Site Experience Feedback

Nov 30, 2024

Easy to find what i was looking for. Had a great variety of products to choose from. Love getting some samples too!

jayz

Site Experience Feedback

Nov 30, 2024

good

Maggie

Site Experience Feedback

Nov 18, 2024

Easy to use website, free shipping & auto renewal of product


Post-Delivery Feedback

Nov 30, 2024

The only problem is that the Ella MD tinted sun screen changes texture when I put makeup on over the sunscreen. The makeup combined with sunscreen forms small lumps about 1/4th an inch long.

GMJ

Site Experience Feedback

Nov 30, 2024

Love the value of the great products!

Cuchi

Site Experience Feedback

Nov 30, 2024

I was very pleased! I usually read the reviews and I buy the products that have No fragrance!

Miss Kitty

Site Experience Feedback

Nov 30, 2024

I like to take advantage of your sales, the free samples are nice to try a new product and the points toward a future order are good, too!

Online Shopper

Site Experience Feedback

Nov 30, 2024

Love Lovelyskin. I’ve been ordering from here for long time now.

Online Shopper

Site Experience Feedback

Nov 30, 2024

Always easy to order

Char

Site Experience Feedback

Nov 30, 2024

Lovely skin provides an easy to navigate web browser where i can read info and reviews on different brands and filter my searches by skin concerns.

Vicky

Site Experience Feedback

Nov 30, 2024

I had a great experience repurchasing my eye cream. I love the samples and gifts with purchase.

BHerm

Site Experience Feedback

Nov 30, 2024

Very satisfied- got a great discount on items I use daily. Always arrives quickly and the payment options are convenient. Website is easy to navigate to find what I'm looking for. I am happy with the way products are presented and include directions on how to apply.

Dogmom

Site Experience Feedback

Nov 30, 2024

Gret