Gotham Cigars Reviews - 3,662 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 81% |
Neutral | 13% | 14% |
Negative | 6% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 20 of 3,662
Ginger
Post-Delivery Feedback
Nov 19, 2024
I was expecting my cigars on 11/15/24 which I paid a fee of $9.99 for shipping. The product didn’t show up until 11/17/24. This delay occurs with every order and I have been a long standing customer. Thanks for your help.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: 6
- Full ratings for this review »
Serious81
Site Experience Feedback
Nov 19, 2024
Trust is the most importance when shopping at a new online stores I’m hoping to get my order soon and in excellent condition and That same black and mild experience I’m used too
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob’s review
Site Experience Feedback
Nov 19, 2024
Easy as usual
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Toot
Site Experience Feedback
Nov 19, 2024
My first time on this site the prices are good but I couldn't find a lot of my favorite cigars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leigh E
Site Experience Feedback
Nov 11, 2024
I had to switch from Google Chrome to MS Edge just to be able to finish checking out. Super annoying.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leigh E
Post-Delivery Feedback
Nov 19, 2024
Ordering through the website is easy, which is a huge difference from other sites I have used. Pricing is fair and the shipping is fast. What more could I ask?!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online. We’re always looking for ways to improve, and your input helps us make the experience better for everyone. Your exper...
Read full response »TNF
Site Experience Feedback
Nov 18, 2024
Super quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Momma T
Site Experience Feedback
Nov 18, 2024
My life partner loves Avo cigars.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Momma D
Site Experience Feedback
Nov 18, 2024
I thought the website was easy to use. I was a little annoyed an item I had chosen was gone when I went to check out but that is not anyone fault just meant more looking.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
Vaz
Post-Delivery Feedback
Nov 18, 2024
Very professional.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
sdelinde
Post-Delivery Feedback
Nov 18, 2024
I had been purchasing from a competitor for three or four years. I paid an annual fee for free delivery and they raised the price for the product I had been purchasing the item to the point it cost more to purchase the product from Gotham. Also the competitor was almost always out of stock. Gotham has fast delivery and always a good value!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kool
Post-Delivery Feedback
Nov 18, 2024
I purchased game leaf and regular rolls. All was mostly fresh. I would purchases agin do the freshness and they are delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ozzy
Site Experience Feedback
Nov 18, 2024
Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dude !
Site Experience Feedback
Nov 10, 2024
great selection ! Thanks Gotham Cigars!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dude !
Post-Delivery Feedback
Nov 18, 2024
great stock , easy checkout !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Teesha
Site Experience Feedback
Sep 26, 2024
I love the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Teesha
Post-Delivery Feedback
Nov 17, 2024
Love the product & told family & friends about this site..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Jack
Site Experience Feedback
Nov 17, 2024
I found the product I wanted quickly and checked out efficiently.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Cl3az83
Site Experience Feedback
Nov 17, 2024
Like always I had a pleasant experience ordering my cigars
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 17, 2024
Needs to be free shipping even if it takes longer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Magus
Site Experience Feedback
Nov 17, 2024
I was unable to check out as a guest until I went back and created an account. No big deal but I would liked to have completed the transaction and recieved the product before joining. I must say the selection is better than some of the online cigar stores I have used in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Nov 17, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 17, 2024
Your website was very easy to navigate. Prior to visiting Gotham I was searching JR cigars and there website was difficult to search
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »