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Gotham Cigars Reviews - 3,662 Review - 9.3/10

Nov 21, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

13%14%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for Gotham Cigars

Showing 1 - 20 of 3,662

Ginger

Post-Delivery Feedback

Nov 19, 2024

I was expecting my cigars on 11/15/24 which I paid a fee of $9.99 for shipping. The product didn’t show up until 11/17/24. This delay occurs with every order and I have been a long standing customer. Thanks for your help.

Serious81

Site Experience Feedback

Nov 19, 2024

Trust is the most importance when shopping at a new online stores I’m hoping to get my order soon and in excellent condition and That same black and mild experience I’m used too

Bob’s review

Site Experience Feedback

Nov 19, 2024

Easy as usual

Toot

Site Experience Feedback

Nov 19, 2024

My first time on this site the prices are good but I couldn't find a lot of my favorite cigars

Leigh E

Site Experience Feedback

Nov 11, 2024

I had to switch from Google Chrome to MS Edge just to be able to finish checking out. Super annoying.


Post-Delivery Feedback

Nov 19, 2024

Ordering through the website is easy, which is a huge difference from other sites I have used. Pricing is fair and the shipping is fast. What more could I ask?!

From Gotham Cigars

Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online. We’re always looking for ways to improve, and your input helps us make the experience better for everyone. Your exper...

Read full response »

TNF

Site Experience Feedback

Nov 18, 2024

Super quick and easy

Momma T

Site Experience Feedback

Nov 18, 2024

My life partner loves Avo cigars.

Momma D

Site Experience Feedback

Nov 18, 2024

I thought the website was easy to use. I was a little annoyed an item I had chosen was gone when I went to check out but that is not anyone fault just meant more looking.

Vaz

Post-Delivery Feedback

Nov 18, 2024

Very professional.

sdelinde

Post-Delivery Feedback

Nov 18, 2024

I had been purchasing from a competitor for three or four years. I paid an annual fee for free delivery and they raised the price for the product I had been purchasing the item to the point it cost more to purchase the product from Gotham. Also the competitor was almost always out of stock. Gotham has fast delivery and always a good value!

Kool

Post-Delivery Feedback

Nov 18, 2024

I purchased game leaf and regular rolls. All was mostly fresh. I would purchases agin do the freshness and they are delivered on time.

Ozzy

Site Experience Feedback

Nov 18, 2024

Good prices

dude !

Site Experience Feedback

Nov 10, 2024

great selection ! Thanks Gotham Cigars!


Post-Delivery Feedback

Nov 18, 2024

great stock , easy checkout !

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Teesha

Site Experience Feedback

Sep 26, 2024

I love the site


Post-Delivery Feedback

Nov 17, 2024

Love the product & told family & friends about this site..

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Jack

Site Experience Feedback

Nov 17, 2024

I found the product I wanted quickly and checked out efficiently.

Cl3az83

Site Experience Feedback

Nov 17, 2024

Like always I had a pleasant experience ordering my cigars

Joe

Site Experience Feedback

Nov 17, 2024

Needs to be free shipping even if it takes longer

Magus

Site Experience Feedback

Nov 17, 2024

I was unable to check out as a guest until I went back and created an account. No big deal but I would liked to have completed the transaction and recieved the product before joining. I must say the selection is better than some of the online cigar stores I have used in the past.

Bill

Site Experience Feedback

Nov 17, 2024

Easy to use.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Your website was very easy to navigate. Prior to visiting Gotham I was searching JR cigars and there website was difficult to search