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Sarraf Jewelry Reviews - 1,501 Review - 9.3/10

Nov 22, 2024
Founded in 1986. Sarraf Jewelry Inc founders hold over 50 years of jewelry industry experience. Sarraf Jewelry with over 25 years of experience has grown to become one of largest online retailer of fine gold jewelry and diamonds jewelry.
Circle of Excellence - Sarraf Jewelry

2022
Winner

Circle of
Excellence

1 years

Sarraf Jewelry Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.2 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

11%9%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Sarraf Jewelry

Showing 1 - 20 of 1,501

Natalie

Post-Delivery Feedback

Nov 21, 2024

My fiancé loves his 18K gold chain!

Online Shopper

Post-Delivery Feedback

Nov 21, 2024

Delivery issues caused concerns

RaleighNC

Post-Delivery Feedback

Nov 21, 2024

Solid selection of quality gold jewelry. They post the gram weight of pieces which is rare. This helps you understand what you’re getting and helps with comparison shopping. My new necklace is beautiful and far exceeded my expectations in terms of quality and price. Will shop here again for sure.

B

Site Experience Feedback

Nov 20, 2024

Very easy to move around on site.

Kevin

Post-Delivery Feedback

Nov 20, 2024

I love the Cuban chain necklace purchased. It looks amazing, good quality, a nice weight to it.

Erica

Site Experience Feedback

Nov 20, 2024

Easy to manoeuvre

Goomba61

Site Experience Feedback

Nov 20, 2024

As usual, great experience.

Shelley B

Site Experience Feedback

Nov 15, 2024

Great selection at the best price. Just placed the order so I can't comment on the product in hand. But am willing after delivery with photos.


Post-Delivery Feedback

Nov 20, 2024

Bought a gorgeous 14k White Gold Omega necklace. Best value. The packaging was top notch. Love my purchase. Sarraf Jewelry has an extensive inventory and the site is easy to navigate

C.D.

Site Experience Feedback

Nov 19, 2024

Able to find item quickly.

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

Sarraf. Good people - high quality items. The staff listens. Thank you.

Jbrickley

Site Experience Feedback

Nov 19, 2024

Great company to order from! Ordered multiple pieces of jewelry and all have exceeded expectations!

Online Shopper

Site Experience Feedback

Nov 19, 2024

Appreciate the good business look forward to more purchases in the future

Patrick

Site Experience Feedback

Nov 15, 2024

ordered anniversary necklace for wife

rii

Site Experience Feedback

Nov 18, 2024

grh

Sarah C

Post-Delivery Feedback

Nov 17, 2024

I was skeptical originally after seeing the website. It wasn’t as straight forward with all of the flashy marketing as other jewelry sites but that had no impact on the amazing service. I will be coming back here for all my jewelry needs in the future. The quality, ease of ordering, quickness of arrival was outstanding. Can’t say enough good things. Will definitely be back.

Law55

Site Experience Feedback

Nov 17, 2024

I'm very pleased with my shopping experience at Sharraf today. The price I paid is reasonable, I'm happy!

Excited4NewChain

Site Experience Feedback

Nov 17, 2024

my only concern was that some jewelry had in the specifications "Solid/Hollow" and others did not specify. i am hoping that my purchase was not hollow or semi-hollow. it would be great if all jewelry had that in the specifications.

Josh

Post-Delivery Feedback

Nov 16, 2024

Amazing quality of the jewelry and pendant I got. My son loved it. Amazing merchant and true too there word!!!

Brenda

Site Experience Feedback

Nov 16, 2024

Love this site so much to look at!!

peridotjeep

Site Experience Feedback

Nov 16, 2024

Have purchases from Sarraf Jewelry for over 10 years - always a good experience. Quality gold jewelry.