Perfume.com Reviews - 4,961 Review - 9.1/10
2022
Winner
Circle of
Excellence
7 years
Perfume.com Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 11% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Perfume.com
Showing 1 - 20 of 4,961
Dar
Site Experience Feedback
Nov 21, 2024
I have had nothing but the best experience with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ronie
Site Experience Feedback
Nov 21, 2024
I ordered a week ago, and I am totally satisfied with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marvelous
Site Experience Feedback
Nov 21, 2024
No comment
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Moms
Site Experience Feedback
Nov 21, 2024
It was very easy. I’ve been a customer for over 15 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ramsey
Site Experience Feedback
Nov 21, 2024
Was easy to find and ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MiniCoop24!
Site Experience Feedback
Nov 12, 2024
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sweets
Site Experience Feedback
Nov 21, 2024
I love this website 💞💞
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Nae
Site Experience Feedback
Nov 21, 2024
This is the third time I’ve ordered and I feel like the price of the product I use and has not changed and I get so many compliments!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Had my fragrance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vicky
Site Experience Feedback
Nov 21, 2024
In the beginning there was a order that I did not receive. They quickly resent the order. I enjoy the experience and I can return items I don't like with no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alan
Site Experience Feedback
Nov 11, 2024
I am trying something new, so I thought I would order these two colognes to see how good they are to what I currently use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Alan
Post-Delivery Feedback
Nov 21, 2024
The colognes I purchased are very similar to the Royal Copenhagen colognes I have purchased in the past, but are a little more subtle. Still a very pleasant fragrance and smell.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
jet
Site Experience Feedback
Nov 21, 2024
i love the authenticity of your product😍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
True let down
Site Experience Feedback
Nov 21, 2024
Hi my previous order was truly a disappointment once received my company happy was totally empty it had meat into the box as far as the packing it was fully done I was very disappointed and I have just recommended your company to a friend of mine needless to say once receiving my order I strongly felt no need to ever deal with the company again my previous experiences wonderful my last purchase was a total disappointment
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Kay
Site Experience Feedback
Nov 20, 2024
It was fun. Simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
B.C.
Site Experience Feedback
Nov 20, 2024
ALL GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Babes
Site Experience Feedback
Nov 20, 2024
Good products and fast delivey thats why im satisfied
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
LAdonna
Site Experience Feedback
Nov 20, 2024
I love perfume.com!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
CS could be better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms.Cookie
Site Experience Feedback
Nov 20, 2024
I was sitting some Alfred Sung but he has different one can this be looked up at I can order a larger bottle???
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »