Home > Health & Beauty > Perfume.com

Perfume.com Reviews - 4,961 Review - 9.1/10

Nov 22, 2024
Shop designer fragrances, perfume, and cologne. Shop over 14,000 authentic designer fragrances. Save 25 - 75% off your old favorites, try something new, and search for hard-to-find, discontinued, and celebrity scents.
Circle of Excellence - Perfume.com

2022
Winner

Circle of
Excellence

7 years

Perfume.com Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%11%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Perfume.com

Showing 1 - 20 of 4,961

Dar

Site Experience Feedback

Nov 21, 2024

I have had nothing but the best experience with the website.

Ronie

Site Experience Feedback

Nov 21, 2024

I ordered a week ago, and I am totally satisfied with my purchase.

Marvelous

Site Experience Feedback

Nov 21, 2024

No comment

Moms

Site Experience Feedback

Nov 21, 2024

It was very easy. I’ve been a customer for over 15 years

Ramsey

Site Experience Feedback

Nov 21, 2024

Was easy to find and ordered

MiniCoop24!

Site Experience Feedback

Nov 12, 2024

Loved it

Sweets

Site Experience Feedback

Nov 21, 2024

I love this website 💞💞

Nae

Site Experience Feedback

Nov 21, 2024

This is the third time I’ve ordered and I feel like the price of the product I use and has not changed and I get so many compliments!

Online Shopper

Site Experience Feedback

Nov 21, 2024

Had my fragrance

Vicky

Site Experience Feedback

Nov 21, 2024

In the beginning there was a order that I did not receive. They quickly resent the order. I enjoy the experience and I can return items I don't like with no problem.

Alan

Site Experience Feedback

Nov 11, 2024

I am trying something new, so I thought I would order these two colognes to see how good they are to what I currently use.


Post-Delivery Feedback

Nov 21, 2024

The colognes I purchased are very similar to the Royal Copenhagen colognes I have purchased in the past, but are a little more subtle. Still a very pleasant fragrance and smell.

jet

Site Experience Feedback

Nov 21, 2024

i love the authenticity of your product😍

True let down

Site Experience Feedback

Nov 21, 2024

Hi my previous order was truly a disappointment once received my company happy was totally empty it had meat into the box as far as the packing it was fully done I was very disappointed and I have just recommended your company to a friend of mine needless to say once receiving my order I strongly felt no need to ever deal with the company again my previous experiences wonderful my last purchase was a total disappointment

Kay

Site Experience Feedback

Nov 20, 2024

It was fun. Simple

Online Shopper

Site Experience Feedback

Nov 20, 2024

All good

B.C.

Site Experience Feedback

Nov 20, 2024

ALL GOOD

Babes

Site Experience Feedback

Nov 20, 2024

Good products and fast delivey thats why im satisfied

LAdonna

Site Experience Feedback

Nov 20, 2024

I love perfume.com!!

Online Shopper

Site Experience Feedback

Nov 20, 2024

CS could be better

Ms.Cookie

Site Experience Feedback

Nov 20, 2024

I was sitting some Alfred Sung but he has different one can this be looked up at I can order a larger bottle???