Crucial Reviews - 4,680 Review - 9.2/10

Nov 22, 2024
Crucial Technology sells high quality memory upgrades for desktop PCs, laptops, servers and printers. Through their Memory Selector(TM) on the site, you can quickly locate the correct memory for your PC, all 100% guaranteed compatible.
Circle of Excellence - Crucial

2016
Platinum

Circle of
Excellence

15 years

Crucial Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery8.9 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%84%

Neutral

11%11%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Crucial

Showing 1 - 20 of 4,680

blon

Site Experience Feedback

Nov 21, 2024

The motherboard compatibility thing didn't seem to work. It previously did a few weeks ago so I know the RAM sticks will be compatible, but tried double checking before purchase and didnt work. It would let me select my laptop information but never update to say compatible or not.

Eddie A

Site Experience Feedback

Nov 21, 2024

Easy to use

TITO

Site Experience Feedback

Nov 21, 2024

GOOD

Andy

Site Experience Feedback

Nov 21, 2024

All good, only fixed incomes of a retiree kept me from larger purchases!

MusicMan

Site Experience Feedback

Nov 21, 2024

No problems! I was looking for a hard drive to use with my iPhone. I had an idea of what I was looking for and the Black Friday deal made it too good to pass up.

Beckie

Site Experience Feedback

Nov 21, 2024

when it went to Amazon for payment information, I would have liked to see card was last used before my order.

Carkro

Site Experience Feedback

Nov 21, 2024

The only comment I have is that some of the moves to another page takes longer than would be expected. Other than that, all good.

Suta

Site Experience Feedback

Nov 01, 2024

it was good


Post-Delivery Feedback

Nov 21, 2024

Suta

Jeff H

Site Experience Feedback

Nov 21, 2024

I have used many different memory manufacturers, but Crucial is my go-to for low profile laptop RAM. I also like their RAM for custom gaming desktops.

Rick

Post-Delivery Feedback

Nov 21, 2024

Process for purchasing was easy and seemless

Allie

Site Experience Feedback

Nov 21, 2024

It's the best website to get an SSD external drive. Great deals magnificent product

Online Shopper

Site Experience Feedback

Nov 21, 2024

scanner did not work, found memory by product name and model

Lorancarol

Site Experience Feedback

Nov 21, 2024

Overall good. Scan system app did not function but the menu to find my system was comprehensive and the rest of my experience was fully functional

Pvtsax

Site Experience Feedback

Nov 21, 2024

The website is rather slow when compared to competitors like Amazon/Newegg. I also would prefer the compatibility portion to function the way it does. I would much prefer it to persist on the product details screen and allow for me to check multiple system options. From what I saw, there didn't seem to be a "compare product" option. This is a VERY important feature for consumers in the tech world. Beyond all these criticisms, the look and feel of the site is good. The menus are easy to navigate and products are clearly available to users.

Tech5

Site Experience Feedback

Nov 21, 2024

Good

Online Shopper

Site Experience Feedback

Nov 21, 2024

I am purchasing an external SSD and I like the way that different product lines are displayed next to each other for a clear view of which fits the best of my need.

OUHarleyMan

Site Experience Feedback

Nov 21, 2024

Was just good but didn’t like the cost to ship

dave

Site Experience Feedback

Nov 21, 2024

Very good value for the best product from Micron

Matt S

Site Experience Feedback

Nov 21, 2024

Easy ordering process. Easy to identify the memory needed. Quick shipping and the chipset was on sale!

Surya

Site Experience Feedback

Nov 21, 2024

Overall a good experience. But the option to check the compatible RAM is not showing results clearly. in other words, the site should show the hardware is compatible or not in a separate column. Using the downloaded exe, the sytem check doesn't give any results. Need to improve to giveing feedback, whether the it works or not.